Reviews
Jacob Agin was very professional.
Jacob Agin was very professional. No nonsense, no run around and very responsive. I would recommend him to others for their car buying needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
My car buying journey began in 2019, a little over two
My car buying journey began in 2019, a little over two years ago. I was set on buying a range rover but it was important to me to purchase the latest model of the car, as car news outlets had announced rumors of the upcoming model change. I went to dealerships in Texas and Florida and after my experience with Austin Bending, I knew there was only one place I wanted to purchase the vehicle. Despite living in Texas, I decided to order my car through the Naples dealership and have it shipped to me in Texas. As a first-time car buyer, I brought along my dad to the dealership. As the owner of a heavy civil construction company, he has purchased literally hundreds of vehicles in his lifetime. During our first trip to the dealership, Austin really impressed my father with his technical knowledge, transparency, and non-pushy salesmanship. Austin’s understanding of the automobile market, land rover’s product line and general economics surpassed that of all the other consultants I worked with at other dealerships and across other automotive brands. After putting down a deposit for the new range rover, the waiting process began. As covid created a delay in vehicle production, Austin continuously gave me status updates on the vehicle for over two years. As a customer, he always made me feel important and prioritized and that is something that is lacking in the luxury automotive sales industry. When it came time to reviewing build outs and design elements over the phone, Austin was friendly and efficient throughout the decision-making process. He even remembered that I got engaged and asked how wedding planning was going, which is a testament to his ability to listen to a customer and his kindness as a person. If you are interested in purchasing a luxury vehicle and want a seamless experience, I cannot recommend using Austin enough. Not only will he get the job done and make sure your every specification and demand is met, he will make it an enjoyable process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible customer service.
Horrible customer service. We bought a new RR and it was a lemon. After 2.5 years of this piece of junk we won our case! Dealership and GM were jerks.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (239) 280-5108 to share more details about your visit so we can make things right.
You were given 2.5 years to make it right. We were treated as though we were lying, given your worst cars as loaners. Management was rude and disbelieving of our claims and concerns. We were lied to over and over about “car was fine” for it not to even make it off the lot. Jennifer milked us out of a lot of money pretending it wasn’t warranty work. Eric knew nothing about the car and I mean NOTHING! He was useless!
We have purchased several cars from Austin at this
We have purchased several cars from Austin at this dealership. We all ALWAYS VERY PLEASED with how helpful, knowledgeable, honest and professional Austin and everyone is here! We HIGHLY recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar - Land Rover Naples. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
Michael is fantastic.
Michael is fantastic. A great listener and doer! He’s helped me numerous times and his work ethic is unquestionable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Aston Martin Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I paid 30k over sticker and had to pay to get car shipped
I paid 30k over sticker and had to pay to get car shipped to my house very disappointed
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mike, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out us at (239) 280-5108 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
Worst dealership on the planet.
Worst dealership on the planet. Sales staff are great but service is deplorable and front receptionist is very snippy steer clear at all costs!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to bring this matter to our attention. Here at Jaguar - Land Rover Naples customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. If you'd be willing, please contact our Manager at (239) 280-5108. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
Your dealership failed me numerous times. I had heard service was bad here but it is far worse than imaginable. Service appointments are not commenced until the 3rd or 4th day. Front receptionist to the showroom is snotty. Service department so horrendous that I sold my brand new car at only 4000 miles. So happy to have concluded business with this rotten dealership! Never again! I will be sure to tell anyone who asks how awful this dealership is.
Too late to discuss this matter, as I sold this vehicle and will NEVER EVER buy another car from this rotten dealership. You have a notorious nefarious reputation of more than 20 years of being deplorable. So no, nothing will change here. We had a Maserati before this last car and the same story with shotty service. The nasty receptionist at the front desk purposely disconnected my calls to management multiple times so that was another frustration. Only thing nice there was the sales staff but what good is that when your car needs servicing. So this feedback rating needs to be available to other potential buyers so that do not get stuck with the same situation. If you want a car that is sold at this dealership, buy and service it in Fort Myers.
A pleasant, efficient and hassle free experience.
A pleasant, efficient and hassle free experience. Jacob Agin was always on top of any request. Nice job by all involved!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Paul, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
Very easy to deal with.
Very easy to deal with. Nothing was too much for him. I definately never had a car buying experience like this.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!
James Young did a fine job of overseeing the repair of my
James Young did a fine job of overseeing the repair of my Bentley Flying Spur recently. The car was returned the same day and is working perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ralphfolz, we are pleased to hear of your experience with us here at Bentley Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.