[{"id":550929,"personPtyId":51286960,"firstName":"John","lastName":"Casco","titleText":"sales","emailTxt":"jcasco@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/44b28bf21855.jpg","drDealerId":28669,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":527920,"personPtyId":44703813,"firstName":"Adrian","lastName":"Peña","titleText":"Service Advisor","emailTxt":"apena@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/1e1112cca977.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1448928000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":370227,"personPtyId":32585613,"firstName":"Christian","lastName":"Hoza","titleText":"Service Advisor","shortBioText":"Hello! My name is Christian Hoza. I am a Service Advisor here at Germain BMW of Naples. Ever since I was a little boy I have been fascinated by anything with wheels. I grew that passion into an everyday love which led me to the automotive industry in 2016. I was born and raised in beautiful Naples, FL. Outside of my love for cars; I enjoy the beach, bike rides, and simply spending time with family and friends. Here at Germain BMW of Naples, I strive for the highest level of excellence in both customer service and the servicing of your vehicle.","emailTxt":"choza@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/a5c044448686.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":521512,"personPtyId":43073677,"firstName":"Frank","lastName":"Angelillo","titleText":"Client Advisor","shortBioText":"Fresh from New Jersey, I moved here 6 months ago to live in Paradise. Allow me to make a reality your automotive needs and dreams","emailTxt":"fangelillo@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/d3275bb1b827.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1220227200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":130005,"personPtyId":32586594,"firstName":"Daron","lastName":"Lynn","titleText":"Client Advisor","shortBioText":"Hi, I\u001am Daron Lynn; Client Advisor for Germain BMW of Naples. I have been in Florida since 2008 and am married to my wonderful wife Nicole. We have a son named Daron who keeps me busy. When I am away from the dealership I enjoy cooking and deep sea fishing. Being from Tennessee I enjoy SEC football especially when University of Tennessee plays.","emailTxt":"dlynn@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/9ef6edb20cf0.jpg","drDealerId":28669,"industryStartDtUtc":"1109635200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":65088,"firstName":"Bill","lastName":"Emerson","titleText":"Service Manager","shortBioText":"Hi, I\u001am Bill Emerson, Service Manager at Germain BMW. I have been a member of the Germain team since 1996. \r\n\r\nI am married to my wonderful wife Celine for 19 years and we have a son Robbie. Away from the dealership I enjoy spending time with my family, baseball, fishing and camping.\r\n\r\nNext time you find yourself in need of service I hope you allow me the opportunity to earn your business.","emailTxt":"bemerson@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/677e1942-73d3-4997-887f-4ca8907967e4.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":187884,"personPtyId":33902245,"firstName":"Max","lastName":"Zuercher","titleText":"Client Advisor","shortBioText":"Hello, I\u001am Max Zuercher; Client Advisor for Germain BMW of Naples. After a career in the Aviation Industry I started my career with BMW in 2004. In 2006 I reached the Profiles in Achievement level from BMW North America. I love to provide exceptional service to my customers and of course I enjoy selling luxury cars.\r\n\r\nWhen I\u001am away from the dealership I enjoy spending time with friends and family. I also enjoy traveling, scuba diving and golf.","emailTxt":"mzuercher@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/0e5da89c-9281-458d-9366-c97a56891f28.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":294731,"firstName":"George","lastName":"Donovan","titleText":"Service Advisor","shortBioText":"Hi my name is George Donovan a Service Advisor here at Germain BMW. I have been in the automotive service industry since 1996 and 10 years of my automotive service with the Germain Family. I am originally from the New York City Area and served with the NYPD. I enjoy spending time with my family, boating, the beach and living in paradise.","emailTxt":"gdonovan@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/05b6caefca4f.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":130007,"personPtyId":51745112,"firstName":"Rhoel","lastName":"Gray","titleText":"Service Advisor","shortBioText":"Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer\u001as happiness is unparalleled. When I\u001am not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.","emailTxt":"rgray@germainmotorco.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/c1181347-95fb-442d-8255-ce558fa6111f.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":255874,"personPtyId":33960309,"firstName":"Alex","lastName":"Soare","titleText":"Client Advisor","emailTxt":"asoare@germainmotorco.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/a3349a619104.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"1072915200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554794,"personPtyId":52589775,"firstName":"John \"JJ\"","lastName":"Joseph","titleText":"Client Advisor","shortBioText":"Hello! I'm John Joseph, Pre-Owned Client Adviser for Germain BMW, with more than 15 years experience in the automotive industry. I moved from Chicago to Naples in 1984 with my wife, Nancy. \r\nWe've owned three BMWs, we have two daughters and our first grandson making his appearance in June of 2018. When i'm not at the dealership I spend time outdoors boating and fishing or just working in the yard.","emailTxt":"jjoseph@germainmotorco.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/c11ae2663730.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":80145,"firstName":"Peter","lastName":"Martin","titleText":"Client Advisor","shortBioText":"I have been in the car business for over 8 years, all with Germain BMW. After 8 years in the hospitality business, I decided to pursue a career in the automotive business. I narrowed down the cars that I would like to own and BMW was the product that came out on top. I am originally from Chicago and relocated to the Naples area in 2001 to be closer to my family. Since then I have started a family of my own and we recently welcomed our second child into our lives. Living in SW Florida and helping people acquire the Ultimate Driving Machine has been a true blessing. I look forward to working with you!","emailTxt":"pmartin@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/8e6893ba-fde0-440f-8240-ac1db31df9df.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":65075,"personPtyId":32585991,"firstName":"Kevin","lastName":"Browne","titleText":"Pre-Owned Sales Manager","shortBioText":"Originally, from Cork City, Ireland my love of travel has had me jaunting across the globe. I have lived in England and Australia prior to moving to southern CA where I resided for many years.\r\n I am very pleased to be working with the BMW automotive line and particularly a great customer service company, Germain BMW.\r\nAway from the dealership, I enjoy playing tennis while spending as much time as possible with my daughter Shannon.","emailTxt":"kbrowne@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/a5d2f358fd65.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1309478400","industryStartDtUtc":"428544000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":65205,"firstName":"Mike","lastName":"Brin","titleText":"Client Advisor","shortBioText":"Hello, I am Mike Brin Sales Consultant for Germain BMW of Naples. I moved to Naples from St. Thomas US Virgin Islands in 1997. Along with my children Amanda and Christopher, we absolutely love living in Florida. I have been with BMW for 12 years and have a great respect for the product. I enjoy taking care of our customers, it is the greatest feeling when someone buys a new BMW, the look of excitement is what makes me want to be part of the experience of BMW.","emailTxt":"mbrin@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/772cc7bc-7c24-4f28-926d-f442fb2f1c07.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":183754,"personPtyId":32583816,"firstName":"Paul","lastName":"Cullinan","titleText":"General Sales Manager","shortBioText":"Hello my name is Paul Cullinan; General Sales Manager for Germain BMW of Naples. I have worked in the car industry since 1987 spending eleven years with BMW. I was born in Dublin Ireland and moved to America after completing school. I have had several BMW\u001as and am currently enjoying a 2014 BMW z4. When I\u001am away from the dealership I enjoy spending time with my wife and son living the Florida lifestyle.","emailTxt":"pcullinan@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/80f44c2e-2624-4c15-a10a-80f9f99504ce.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":103824,"personPtyId":32583166,"firstName":"Sam","lastName":"Rusinik","titleText":"Administrative Sales Manager","emailTxt":"srusinik@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/d7fcfe9d-14eb-4940-b270-6e0543ef5b8e.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":521511,"personPtyId":43073784,"firstName":"Mark","lastName":"DeStefano","titleText":"Client Advisor","shortBioText":"Hello, my name is Mark DeStefano and I have the privilege of selling BMW's in Naples Florida. I am a transplant from Maryland, one of the new guys. I attended Misericordia University where I received a Bachelor's degree in Business Administration specializing in Financial Services and minoring in Communications. When I'm not working you can find me taking pictures of cars, cycling or relaxing on the beach.","emailTxt":"mdestefano@germainmotorco.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/802e16b62a6b.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":130001,"firstName":"Ron","lastName":"Arnold","titleText":"Service Drive Manager","shortBioText":"Originally from out west I moved to south west Florida in 1995. It took me a while to get used to the climate change but once I did, I started to appreciate the everglades and all the beach has to offer. I have been working for Germain BMW for 6 years and look forward to many more. The best part of my job is understanding customer concerns and meeting needs for quality service.","emailTxt":"rarnold@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/97db533e-8b3d-4623-8291-ac5a5158babd.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":350728,"personPtyId":32585188,"firstName":"Nick","lastName":"Jones","titleText":"BMW Genius","shortBioText":"Hi my name is Nick Jones; BMW Genius here with Germain BMW of Naples. I was born in Alabama but have lived here in Florida since 1985. I have worked in many industries from food to finance, however none have been as rewarding to me as being able to help our customers understand the great technology of their vehicles. I look forward to seeing you in our service drive here at BMW and helping you get the experience out of your vehicle.","emailTxt":"njones@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/559fceb1a443.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":338327,"personPtyId":37117392,"firstName":"Alex","lastName":"Pope","titleText":"New Car Client Advisor","shortBioText":"Hello my name is Alex Pope; New Car Client Advisor at Germain BMW of Naples. I am a native of Florida and have lived in Fort Myers since 2010. I am born and raised in the automotive industry. When I'm away from the dealership, I am usually on the golf course or taking my German Shepard, Callie to the dog beach. I enjoy working for the Germain BMW family and look forward to working with you.","emailTxt":"apope@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/e7c4455b6b03.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478530,"personPtyId":44288920,"firstName":"Bruce","lastName":"Capobianco","titleText":"Client Advisor","emailTxt":"bcapobianco@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371817,"personPtyId":32590955,"firstName":"John","lastName":"Guida","titleText":"Internet Sales & Vehicle Exchange Manager","shortBioText":"Hello, my name is John Guida; Internet Sales and Vehicle Exchange Manager for Germain BMW of Naples. I started in the automotive industry in 2010 with Germain Motor Company. It has been a wonderful experience growing alongside wonderful people.\r\n\r\nMy background is a bit diverse as I've done everything from Computer Design to Web Development. \r\n\r\nOutside of the dealership you may find me on my bike or exploring the great outdoors. \r\n\r\nMy goal is to make your experience as quick and easy as possible. I look forward to meeting you!","emailTxt":"jguida@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/f9eb712f63e5.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421862,"personPtyId":32511533,"firstName":"Bryan","lastName":"Koser","titleText":"E-Commerce Director","emailTxt":"bkoser@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":492662,"personPtyId":32509609,"firstName":"David","lastName":"Walker-Hughes","titleText":"Client Advisor","shortBioText":"I was born in Thornhill, Dewsbury, West Yorkshire, England. I moved to Florida in March 1998 and Love it here.\r\n\r\nI love my job!","emailTxt":"dwalker-hughes@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"dealerEmpStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550939,"personPtyId":52589842,"firstName":"James","lastName":"Koser","titleText":"Sales Manager","emailTxt":"jkoser@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":256961,"personPtyId":32584450,"firstName":"John","lastName":"Cathey","titleText":"Parts Manager","shortBioText":"Hello, I\u001am John Cathey, Parts Manager at Germain BMW. I have been with Germain for 4 years and have worked in the automotive industry for the last 24 years.\r\n\r\n I was raised on a farm in Dixon Illinois and moved to Florida in 1986. I am married with 2 children. Being raised on a farm might be where I get my love of the outdoors. I enjoy camping, hiking and just about all outdoor activities. I\u001am blessed to be able to be the assistant scout master for my sons Boy Scout Troop.\r\n\r\nBeing an avid sports fan and living in Florida you will find me cheering on the Florida Gators, Miami Dolphins and the Tampa Bay Rays. \r\n\r\nI look forward to assisting you and earning your business.","emailTxt":"jcathey@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/7e1220eb8e3f.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":478521,"personPtyId":33858550,"firstName":"Michael","lastName":"Schmidt","titleText":"Client Advisor","emailTxt":"mschmidt@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":195997,"firstName":"Paul","lastName":"Tremulis","titleText":"Shop Foreman","shortBioText":"I've been a BMW driver and enthusiast for thirty years. I moved from Illinois to Naples to join the Germain BMW family in the spring of 2000. I have over three decades of technical experience in the automotive field. I'm proud to be the Shop Foreman of a great dealer with the best product.","emailTxt":"ptremulis@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/loblinger/87eceb36-3f47-42be-97f9-85a41a2a5961.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":550926,"firstName":"Jesse","lastName":"Kaldany","titleText":"BMW Genius","emailTxt":"jkaldany@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550937,"personPtyId":51288413,"firstName":"Tamie","lastName":"Johnson","titleText":"Client Adviser","emailTxt":"tajohnson@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":65220,"firstName":"Tim","lastName":"Shoplack","titleText":"Assistant Parts Manager","emailTxt":"tshoplack@germainmotorco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mmarkham/4f842321-a665-4067-af1e-a092e94fd4e4.jpg","drDealerId":28669,"certifiedEmployee":false,"deptDscrp":"Management"}]

Germain BMW of Naples

Rectangle 48
Sales
Service Closed

Germain BMW of Naples Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2008

Germain BMW of Naples offers many automotive products and services to our Naples area customers. From quality new BMW vehicles to used cars, we know anyone looking for a vehicle in Naples will likely find what they want at our dealership. We carry a comprehensive line of BMW vehicles, including the 328i, 528i, 535i, 335i and X3, making us a good choice as your Naples BMW car dealer.

...



Our services include trusted BMW car repair, original BMW parts, and financing to help our customers purchase the car of their dreams.

Call Germain BMW of Naples or come visit us in person. We're conveniently located at 11286 Tamiami Trail

"Southwest Florida's BMW Headquarters - Germain BMW of Naples - BMW The Ultimate Driving Machine"

Service

Oil, Filter Change (Premium)

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1240 lifetime reviews. Includes reviews of Germain BMW of Naples from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • November 21, 2018

    Alex Pope did a great service to us when we came to look at the X1. He knows the car well and we were very impressed with his professionalism. We’ll... be buying cars from him again I’m sure.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Germain BMW of Naples for your recent automotive needs. We do hope you will visit us again. Best Regards, Flavio Galasso Gener...al Manager

  • 5.0 out of 5
    December 1, 2018

    As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days.... He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know that Chuck took excellent care of you. Our team strives to provide our guests with the utmost quality experience. Best R...egards,Flavio GalassoGeneral Manager

  • December 11, 2018

    Adrian is great, friendly, competent. I managed to pickup not one, but two screws in separate run flat tires. He got me right in, and managed to fit in... a scheduled service to save me another trip to the dealership. Excellent customer service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing Adrian's commitment to providing our guest the ultimate guest's experience. We look forward to our continued relations...hip. Best Regards, Flavio Galasso General Manager


    Worked with:
    Adrian Peña

    Service Advisor

    (5.0) 16 reviews

  • 5.0 out of 5
    November 29, 2018

    As a Detroit woman who has enjoyed driving a stick shift for over 50 years, including a Porsche on a track at Sebring, I appreciated the acknowledgment... John gave me in knowing cars and in finding exactly what I wanted without attempting to steer me in another direction when one was not available for about 6 weeks. The day a used vehicle like I wanted came in, he put my name on it and called me immediately. JJ knew I was sad about no longer being able to clutch without pain and was having to literally change gears to an automatic, so he highlighted the paddle options on the car to make it still fun to drive. Germain dealership also gave me a very fair price on my beloved Mustang. I could not be happier with the buying experience and subsequent service. Highly recommend JJ and Germain.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Germain BMW for your recent automotive needs. We are delighted John provided you with the quality assistance you deserve and wa...s able to locate the perfect car. With the paddle shift, we are certain you will enjoy many pleasurable driving miles in your new car.Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    John "JJ" Joseph

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    November 27, 2018

    I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but... it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We thank you for highlighting Christian and the service he provided you. Your continued business is greatly appreciated and we are happy to know we we...re able to get your sunroof repaired quickly and efficiently for your travels.Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    Christian Hoza

    Service Advisor

    (5.0) 14 reviews

  • 5.0 out of 5
    November 26, 2018

    Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle arrived.... It checked out and we bought. Great follow-up, great attention to detail, an overall great experience. If you are looking to buy, contact JJ.

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    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Our team is pleased to know that JJ provided you with an overall positive experience. We are thrilled he stayed in touch and found you the perfect veh...icle. Enjoy the road. Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    John "JJ" Joseph

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    November 24, 2018

    Frank worked very hard to get me & my family what we wanted. Everyone that we worked with was fast & very helpful. Would highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We truly value your business and thank you for leaving us this kind feedback. Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    Frank Angelillo

    Client Advisor

    (5.0) 9 reviews

  • 5.0 out of 5
    November 21, 2018

    John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the... various models, production years and additional options. His outstanding dexterity in navigating the existing inventory of vehicles was very smooth and understandable. Even more impressive, he was also very knowledgeable as to what vehicle (with our preferred options) might be coming in very soon. As it turned out, he was exactly right in that the vehicle with all ???our options??? arrived very shortly after our initial visit. Finally, John Joseph worked very carefully to solve all the ???little things??? to service/clean the 535i to meet our very strict requirements. We really felt that John ???worked for us??? to meet our quality demands. He was a true professional.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    As a dealership we are very much committed to the complete satisfaction of our guests and also focused on providing the ultimate guest experience. We ...truly value your business and thank you for taking the time to share John's dedication to our guests.Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    John "JJ" Joseph

    Client Advisor

    NOT RATED

  • 4.0 out of 5
    November 20, 2018

    Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work... was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do when just leaving and having tires rotated. Air should be checked and filled to the standards by which to avoid the idiot light.

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rhoel Gray

    Service Advisor

    (4.9) 42 reviews

  • 5.0 out of 5
    November 20, 2018

    I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your continued business and loyalty to our dealership is greatly appreciated. We are thrilled you enjoy working with Adrian and that he provides you w...ith a quality service experience.Best Regards,Flavio GalassoGeneral Manager


    Worked with:
    Adrian Peña

    Service Advisor

    (5.0) 16 reviews

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