Reviews

Average Ratings

4.7
1788 lifetime reviews. Includes reviews of Germain Toyota from DealerRater.com
  • Excellent service

    I am very ,very happy with my new car.You have wonderful employees,beautiful facilieties ,excelent service.I want to thank specially Alex Kulcsar...

    Dealer Response

    Ms. Wronski we certainly value and appreciate your business. Nothing brings us satisfaction and smiles like the kind words you took the time to sh...


    Show Full Review

    I am very ,very happy with my new car.You have wonderful employees,beautiful facilieties ,excelent service.I want to thank specially Alex Kulcsar who was with me from the begginning to help me choice new car,showing cars to me,answers my questions about car and even set up some things for me.He was very friendly and knowledgable,Germain Toyota is a professional,organized,clean and courteus group of sales.I am thankful to my friends who send me to your company to buy a car..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ms. Wronski we certainly value and appreciate your business. Nothing brings us satisfaction and smiles like the kind words you took the time to share here.


    Hide Full Review
  • Thank you to Dawson Hall
    August 21, 2017

    He spent a considerable amount of time helping me with finances. What a wonderful thoughtful employee. He deserves more than 5 stars too bad your ...


    Show Full Review

    He spent a considerable amount of time helping me with finances. What a wonderful thoughtful employee. He deserves more than 5 stars too bad your service dept. does not your manager in that dept. was very rude.

    Does recommend this dealer

    Hide Full Review
  • Lease

    Dimitri Haynes is just a great and helpful salesperson! Dimitri is very forthcoming with information that is both informative and helpful. Than...


    Show Full Review

    Dimitri Haynes is just a great and helpful salesperson! Dimitri is very forthcoming with information that is both informative and helpful. Thanks Dimitri ! Very nice experience.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent

    So, let me first start off by saying; when someone tells you to avoid purchasing cars in Naples because you can “save money”, just ignore them. My...


    Show Full Review

    So, let me first start off by saying; when someone tells you to avoid purchasing cars in Naples because you can “save money”, just ignore them. My wife and I were part of the VW buy back program for her diesel Passat (a car she definitely loved) I will not exaggerate this statement when I say, we spent literally two months driving to Miami multiple times, Orlando, Tampa, all to be let down over and over again. If they had the car we wanted, it would be “choice pictures” online, and the car would look NOTHING like The pictures described. Also twice we drove to Miami, and the car we called about had been “sold an hour ago, but we have these cars you can look at”... That’s my little back story to us ending up staying local. WELL all I can say, is thank GOD we did. The team at Germain Toyota was absolutely outstanding. Our sales (wo)man Tanya wasn’t pushy, brought the car I wanted to see out immediately all cooled off and ready to look at. They worked hard and stayed after hours (on a Sunday mind you) to put together the deal I WAS COMFORTABLE with! Got us at an incredible percentage rate that definitely blew us away. The business manager Frank was hands down the best I’ve dealt with. No one tried to over sell me a bunch of stuff I didn’t need, or try to up-sell unnecessary add on’s. When I signed my name to that paperwork, I was confident in everything they explained, no hoodwinking, no confusion. We couldn’t be happier with our new car, and the price was unbelievable. Next time you are in the market for a new or used car, I highly suggest going here. In no way am I being compensated for my review, this is all our experience and I absolutely wanted to share with everyone how happy we are and our experience with this dealership. If you are thinking about going out of town to purchase a vehicle, take it from me, it’s not worth the time and frustration. I will never get the wasted hours and hours of time and money spent to do so. Our car was gassed up, cleaned, ready to go when we picked it up. Which was the first time I’ve had that with all the cars I’ve purchased. Thank you again to the team over at Germain Toyota, from the sales to recon, you have a customer for life!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Disappointing Experience!

    I was VERY disappointed with my Sales Rep. I called on a car. Asked if it was available, he checked and got the thumbs up from the Sales Manager....


    Show Full Review

    I was VERY disappointed with my Sales Rep. I called on a car. Asked if it was available, he checked and got the thumbs up from the Sales Manager. I told him to hold it, and I would put a down payment on it right then. He told me his manager said that was good, and to take my information. I was in the process of putting a down payment to hold the vehicle. He then tells me he has to send me some confirming paperwork via email, and asks me to call him back when I receive it. I call him back, and we are going through the process of finalizing, and he tells me his manager (same guy from earlier) just told him he has another buyer and it's now not available for sale. Very Disappointing to say the least. I will NEVER shop here again!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Dishonest serviice
    May 27, 2017

    Unneeded service advised.Dishonest recommendations. Independent advise disputed tecommendations. Advisor made re s. After car being there only 10 ...


    Show Full Review

    Unneeded service advised.Dishonest recommendations. Independent advise disputed tecommendations. Advisor made re s. After car being there only 10 mins.this occurred every visit after complimentary period only

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Exceptional Experience

    Big shoutout to Robert Garcia for taking his time and making a great effort on making my experience one of a kind. I left that place with the bigg...


    Show Full Review

    Big shoutout to Robert Garcia for taking his time and making a great effort on making my experience one of a kind. I left that place with the biggest smile on my face, and an amazing car! Keep it up!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • JShave

    Buying a new car at Germain was an easy ,pleasant process. My salesman and finance manager were great to work with and the facility is outstanding...


    Show Full Review

    Buying a new car at Germain was an easy ,pleasant process. My salesman and finance manager were great to work with and the facility is outstanding! Highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A Pleasing Experience

    Dimitri Haynes at Germain Toyota of Naples helped me find and obtain the car that I wanted. Honest, friendly, and knowledgeable, he gave helpful a...


    Show Full Review

    Dimitri Haynes at Germain Toyota of Naples helped me find and obtain the car that I wanted. Honest, friendly, and knowledgeable, he gave helpful advice and explained everything clearly to me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best service ever.
    April 27, 2017

    Believe or not I came for oil changed and I left , with a new 4Runner SUV .,Wow , thanks Paul Delmonte one of the best car saler I ever met in my ...


    Show Full Review

    Believe or not I came for oil changed and I left , with a new 4Runner SUV .,Wow , thanks Paul Delmonte one of the best car saler I ever met in my life , Cero estress , he handled everything with the most professional way . He make u fill like you are a old friend . His job performance is way to go . I can referral his proffesional work for any guests in my business . Thanks Paul , God bless you . Julio C Hernandez . Manager at Bravo Mercato.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review