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Used 866-578-3674 Email Dealer
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Reviews

Average Ratings

4.9
Average based on 804 reviews.
  • Great service experience!

    John Mccloskey our service advisor, was professional and efficient in getting our Lexus in for service with no appointment. It is always a pleasur...

    Dealer Response

    We are pleased to know that John has provided you such quality service and we look forward to continuing to do so. Best Regards, Zach Germain Ge...


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    John Mccloskey our service advisor, was professional and efficient in getting our Lexus in for service with no appointment. It is always a pleasure to deal with John at Germaine Lexus.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are pleased to know that John has provided you such quality service and we look forward to continuing to do so. Best Regards, Zach Germain General Manager


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  • Great service by Dave McKinney and service team!

    My experience with Germain Lexus service and our service rep. for our two Lexus cars (Dave McKinney) continues to be world class! Thank you and c...

    Dealer Response

    We greatly appreciate your continued business and loyalty to Germain Lexus of Naples as well as to Dave. We look forward to assisting you with you...


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    My experience with Germain Lexus service and our service rep. for our two Lexus cars (Dave McKinney) continues to be world class! Thank you and continuing loyalty in return as we soon will buy our 5th Lexus from your dealership! Dr. & Mrs. Michael O'Connor

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We greatly appreciate your continued business and loyalty to Germain Lexus of Naples as well as to Dave. We look forward to assisting you with your 5th Lexus as soon as you are ready. Best Regards, Zach Germain General Manager


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  • Dr Royal Tucker

    My wife and I purchased our new Lexus ES 350 on September 19th. Our salesperson was Hanny Heinen. He was a professional, and above all, courteou...

    Dealer Response

    Thank you for your business and kind words. We are thrilled to know that you had a positive experience and would be comfortable recommending Hanny...


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    My wife and I purchased our new Lexus ES 350 on September 19th. Our salesperson was Hanny Heinen. He was a professional, and above all, courteous. He went out of his way to answer all our questions. He even followed us home to sync our auto garage door opener. Hanny is a credit to Lexus of Naples and we highly recommend him, and Lexus of Naples!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and kind words. We are thrilled to know that you had a positive experience and would be comfortable recommending Hanny and our dealership. Best Regards, Zach Germain General Manager


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  • A Good Guy With An Excellent Future

    On my most recent visit, I met and was assisted by Danny Rusinik. I was/am quite impressed with his support and help with the several service issu...

    Dealer Response

    Thank you for taking the time to leave us this awesome review about your service experience with Danny. We think he's a winner also, and are fortu...


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    On my most recent visit, I met and was assisted by Danny Rusinik. I was/am quite impressed with his support and help with the several service issues that I had with my 2016 RX-450 Hybrid. Overall, my wife and I have been delighted with this car and I felt that Danny was an excellent representative of the dealership. I normally do not write reviews, but, frankly, Danny's approach to his job was both refreshing and highly deserving of special recommendation. In Danny...you have a Winner!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this awesome review about your service experience with Danny. We think he's a winner also, and are fortunate to have him as part of our team. Best Regards, Zach Germain General Manager


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  • Dunc's lease experience at Germain Lexus

    Greg Libutti was knowledgeable, caring, and very helpful during the process of leasing a new Lexus----the second one we have leased through him

    Dealer Response

    Thank you for your continued business and kind words about Greg. We know you will enjoy your second Lexus as much if not more than the first. Bes...


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    Greg Libutti was knowledgeable, caring, and very helpful during the process of leasing a new Lexus----the second one we have leased through him

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your continued business and kind words about Greg. We know you will enjoy your second Lexus as much if not more than the first. Best Regards, Zach Germain General Manager


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  • WHAT ARE YOU ASKING..... TITLE OF WHAT. I BOUGHT A

    Mr. Fred, the salesman was most professional, His calm demeanour help me stay calm through the process. As a former sales manager in the Medic...

    Dealer Response

    We greatly appreciate your comments regarding your experience with Fred. Fred is dedicated to making sure our guests receive a truly outstanding e...


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    Mr. Fred, the salesman was most professional, His calm demeanour help me stay calm through the process. As a former sales manager in the Medical field, I can attest he was successful in keeping me interested. He never gave me a chance to leave or say no. He was determined to close the sale and he succeeded. Congratulation Fred.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We greatly appreciate your comments regarding your experience with Fred. Fred is dedicated to making sure our guests receive a truly outstanding experience providing all the information they need to make a buying decision that is right for them. Best Regards, Zach Germain General Manager


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  • dave pudelsky

    excellent responsiveness to a battery issue; very friendly and helpful. first class service!

    Dealer Response

    We thank you for sharing your positive service experience and are happy our team was there to assist you. Best Regards, Zach Germain General Man...


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    excellent responsiveness to a battery issue; very friendly and helpful. first class service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for sharing your positive service experience and are happy our team was there to assist you. Best Regards, Zach Germain General Manager


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  • J. F. Derham

    Dan Hussmann, Sales Associate for Germain, did an excellent job discussing our alternatives as we were just 'looking'. We had no intention of buy...

    Dealer Response

    We thank you for sharing your positive experience with Dan and for choosing Germain Lexus of Naples for your recent car buying needs. We know you ...


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    Dan Hussmann, Sales Associate for Germain, did an excellent job discussing our alternatives as we were just 'looking'. We had no intention of buying a car on our first day of 'looking' but we did. We bought our first used car as opposed to buying a new car. After a few hours we wanted to go home for the night and return the following day to complete the purchase which we did. Dan Hussmann came in on his day off to assist us. We bought our first Lexus from Germain 13 years ago and found the service to be excellent as in the past.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We thank you for sharing your positive experience with Dan and for choosing Germain Lexus of Naples for your recent car buying needs. We know you will enjoy your second Lexus as much as the first. Please let us know if there is anything further we can do for you. Best Regards, Zach Germain General Manager


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  • Purchase of new Lexus ES350

    Charles was a great salesman. After I picked up the car Giovanni Blasi helped me work through the Blue Tooth navigation and setup. He was very ki...

    Dealer Response

    Congratulations on your new ES 350, what a great selection. We are pleased to know that both Charles and Giovanni provided you a quality experienc...


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    Charles was a great salesman. After I picked up the car Giovanni Blasi helped me work through the Blue Tooth navigation and setup. He was very kind and knowledgeable.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new ES 350, what a great selection. We are pleased to know that both Charles and Giovanni provided you a quality experience assisting you with the purchase and set up of your new Lexus. We look forward to continuing this level of service throughout your ownership. Best Regards, Zach Germain General Manager


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  • LOVE my new Lexus and Germain Lexus of Naples

    Excellent customer service. Greg Libutti and Sal Pellaconte treated us like family....loved it.

    Dealer Response

    From all of us here at Germain Lexus of Naples, welcome to the Germain Family of dealerships. Your Lexus experience will only improve from here an...


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    Excellent customer service. Greg Libutti and Sal Pellaconte treated us like family....loved it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    From all of us here at Germain Lexus of Naples, welcome to the Germain Family of dealerships. Your Lexus experience will only improve from here and we know you will continue to enjoy your new Lexus throughout your ownership. Thank you for sharing your kind words about Greg and Sal as our goal is to provide a quality experience and build relationships. Best Regards, Zach Germain General Manager


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