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Reviews

Average Ratings

4.9
2016 lifetime reviews. Includes reviews of Germain Lexus of Naples from DealerRater.com
  • My experience at Germain Lexus was excellent!

    They continue to take great care of me at Germain Lexus. I bought a certified used RX 350 two years ago and have been treated as well as if it ha...

    Dealer Response

    Thank you for sharing such kind words about your experience with us. We look forward to assisting you with your next purchase. Best Regards, Zach...


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    They continue to take great care of me at Germain Lexus. I bought a certified used RX 350 two years ago and have been treated as well as if it had been one of their high-end new cars. I hope to keep the relationship going when I but my next car! Thank you to Carrie Lorenz! She is terrific!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing such kind words about your experience with us. We look forward to assisting you with your next purchase. Best Regards, Zach Germain General Manager


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  • I can recommend them

    I recently purchased a 2014 Lexus es 300h from them. The buying process was certainly less "complicated" that these kind of transactions are. This...


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    I recently purchased a 2014 Lexus es 300h from them. The buying process was certainly less "complicated" that these kind of transactions are. This Lexus store is well equipped and has a good selection. After I got the car home I noticed a few minor things that needed replacement (wiper blade second remote key battery) Charles Koenig FedEx the items to me the next day. Steven

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy in Ave Maria

    Beverly Coppola is an excellent customer service consultant. Very professional. Made you feel appreciated. Work was completed in the time frame sh...


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    Beverly Coppola is an excellent customer service consultant. Very professional. Made you feel appreciated. Work was completed in the time frame she said it would be.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Always accommodating, in a great mood and very helpful
    May 22, 2017

    Alison is always in great spirits and very accommodating with scheduling. In addition she's very thorough and her explanations and always ready to...

    Germain Lexus of Naples

    We thank you for your business and for sharing such kind words about Alyson. Best Regards, Zach Germain General Manager


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    Alison is always in great spirits and very accommodating with scheduling. In addition she's very thorough and her explanations and always ready to answer questions about service or my car in general

    Does recommend this dealer
    Came in for service or repair
    Germain Lexus of Naples

    We thank you for your business and for sharing such kind words about Alyson. Best Regards, Zach Germain General Manager


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  • Amazing Experience!
    May 21, 2017

    I???m not afraid to travel to get the best deal on a car and I talked with many dealers throughout Florida about the exact RX 350 I wanted. Chuck...

    Germain Lexus of Naples

    We truly appreciate your business both sales and service. Thank you for your kind words and recommendations. Our staff looks forward to our contin...


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    I???m not afraid to travel to get the best deal on a car and I talked with many dealers throughout Florida about the exact RX 350 I wanted. Chuck Koenig at Germain Lexus blew away all competitors with price and terms, and blew me away with exceptional customer service! I have purchased many cars, and this is our 5th Lexus RX350, but this purchase was by far the best experience I have had. I knew exactly what wanted, and Chuck made it happen in a very low pressure, professional manner. He knows the Lexus products incredibly well, and there is a reason why his desk is literally filled with ???Salesperson of The Year??? awards. Chuck Koenig is the best of the best as is Germain Lexus. Everything was quick, smooth, and exactly as promised. I will not buy from anyone else in the future. I have been servicing my Lexus vehicles at Germain Lexis for more than 10 years, and John McCloskey is awesome in the service department. Again, best of the best. Fair and honest, and makes you feel welcome and comfortable. If you have an opportunity to buy and/or service a vehicle at Germain Lexus of Naples, I guarantee you will not be disappointed. I highly recommend Chuck Koenig in sales and John McCloskey in service.

    Does recommend this dealer
    Germain Lexus of Naples

    We truly appreciate your business both sales and service. Thank you for your kind words and recommendations. Our staff looks forward to our continued relationship and continuing to provide you with quality service throughout your ownership. Best Regards, Zach Germain General Manager


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  • New dashboard
    May 19, 2017

    Allyson Chatham is a very professional employee. She helped me tremendously in receiving my new dash and I even received a loaner which I was ver...

    Germain Lexus of Naples

    Thanks Mag! We're happy to hear that Allyson was so helpful and attentive, and made sure that all of your needs and expectations were met. It's wo...


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    Allyson Chatham is a very professional employee. She helped me tremendously in receiving my new dash and I even received a loaner which I was very grateful. I certainly could see how hard-working she was and is. Thanks again Allyson. Mag Gadsby

    Does recommend this dealer
    Came in for service or repair
    Germain Lexus of Naples

    Thanks Mag! We're happy to hear that Allyson was so helpful and attentive, and made sure that all of your needs and expectations were met. It's wonderful to know that you felt well accommodated, and we appreciate your business! We hope to work with you again in the future. Regards, Germain Lexus


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  • Good service, nice people
    May 18, 2017

    This is the THIRD 350RX purchased at Germain. Dave McKinney is very thoughtful and everyone in the service department is great. Dave arranged for ...

    Germain Lexus of Naples

    We appreciate your continued business and kind words. Your loyalty and Germain and Lexus has not gone unnoticed. Best Regards, Zach Germain Gener...


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    This is the THIRD 350RX purchased at Germain. Dave McKinney is very thoughtful and everyone in the service department is great. Dave arranged for a loaner while my new tires were being installed. Shawn Chapman is still a favorite.

    Does recommend this dealer
    Came in for service or repair
    Germain Lexus of Naples

    We appreciate your continued business and kind words. Your loyalty and Germain and Lexus has not gone unnoticed. Best Regards, Zach Germain General Manager


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  • excellent experience

    dave mckinney was, as always, helpful and courteous and kept me in touch with the progress of my car's repairs . i was very pleased with my exper...

    Dealer Response

    We thank you for choosing Germain Lexus of Naples for your automotive needs. Your kind words regarding your experiences with Dave are greatly appr...


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    dave mckinney was, as always, helpful and courteous and kept me in touch with the progress of my car's repairs . i was very pleased with my experience and would not consider taking my car to anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We thank you for choosing Germain Lexus of Naples for your automotive needs. Your kind words regarding your experiences with Dave are greatly appreciated. Thank you for sharing. Best Regards, Zach Germain General Manager


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  • Great Experience!

    Last week my wife and myself visited the Germain Lexus Dealership in search of a new car. Outside we met Sean Kearney a sales consultant for the d...

    Dealer Response

    Thank you for your business and kind words. We look forward to building a long and lasting relationship. Best Regards, Zach Germain General Manager


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    Last week my wife and myself visited the Germain Lexus Dealership in search of a new car. Outside we met Sean Kearney a sales consultant for the dealership. Sean went out of his way to find the vehicle we wanted and the color we wanted and also getting our trade-in valued along with financing for the new vehicle. It was a pleasure negotiating the deal with him as we came to a price very quickly. Sean made the process very easy and we left with a new car the same day. All good things to say about all the people at Germain that made this deal possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and kind words. We look forward to building a long and lasting relationship. Best Regards, Zach Germain General Manager


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  • Beverly Coppola

    Beverly Coppola once again provided exceptional, above and beyond service. She demonstrates professionalism, product knowledge, and a pleasant, p...

    Dealer Response

    Thank you for your business and kind words. Best Regards, Zach Germain General Manager


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    Beverly Coppola once again provided exceptional, above and beyond service. She demonstrates professionalism, product knowledge, and a pleasant, positive personality.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and kind words. Best Regards, Zach Germain General Manager


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