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Jenkins Acura of Ocala

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 3:00 PM

Jenkins Acura of Ocala Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

There are numerous reasons why drivers choose Jenkins Acura. Proudly serving Ocala, Gainesville, The Villages, Belleview

...

and Leesburg FL, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.

"From New & Used Sales to Parts & Service, Jenkins Acura Aims to Provide a Truly Stellar Automotive Experience!"

Reviews

4.7 out of 5 4.7
284 lifetime reviews. Includes reviews of Jenkins Acura of Ocala from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 28, 2018

    Jenkins Acura Ocala FL gives me the best service of any shop I have used. Cindy Duckett and Bobby Kraft genuinely care about their customers.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

    Cindy Duckett

    Service Manager

    (5.0) 21 reviews

  • 5.0 out of 5
    November 28, 2018

    I've been doing business with Jenkins Acura for over 10 years now and Rob has been the go to person, he knows how to find your needs, make you feel welcome... and part of the family. His honesty and going above and beyond is what keeps me going over and over to Jenkins Acura along with Bobby Craft also an amazing employee. They have an amazing team that takes care of you. Customer Service is number one to me. These people go above and beyond. Thank you Jenkins for having employees like these.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

    Jeremy Farr

    Parts Manager

    NOT RATED

    Jimmy Hudson

    Parts Counter

    NOT RATED

  • March 19, 2018

    I loved our salesperson. Byron was amazing. He is the best person to represent your company. he is amazing!!!!! I was NOT impressed with sales manager... Ed Morgan. He was supposed to call me back but just like most salesmen, he never did. Byron changed my mind but if I had to work with Ed again, I would go elsewhere. Byron is AMAZING!!!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2018

    I always know what's going on. Bobby Craft and his team keep me totally informed. Communication is so important to me. There are never surprises with... service at Jenkins's Acura.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

  • 5.0 out of 5
    November 23, 2018

    I expect the best when having my RDX serviced at Jenkins Acura and I am never disappointed. Cindy and Bobby make us feel welcome as we arrive. They greet... us by name and move us quickly through the check in process. They identify what we need done to keep our vehicle in top condition and give us a clear explanation. We looked at the competition when we wanted to pick a new car earlier this year and one of the reasons we returned to Jenkins Acura was the Service Team. Thanks again and keep up the excellent work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

    Cindy Duckett

    Service Manager

    (5.0) 21 reviews

  • 5.0 out of 5
    November 15, 2018

    Ron Rivetz was extremely polite, and he was very knowledgeable about the Acura products. Everyone at the dealership was super friendly and helpful. ... I had excellent maintenance service from Jenkins Acura in the past for a 2011 RDX. Jenkins Acura was an easy first stop when it came time to find and buy another car. And as it turned out, my first and last stop. My wife and I are very pleased with the 2016 MDX purchased from Jenkins Acura.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ron Rivetz

    Salesperson

    NOT RATED

  • 1.0 out of 5
    November 15, 2018

    Don???t waste your hard earned money and time with them, your car needs to be serviced the right way. I have put markings on the oil filter to verify if... they are really going to replace it. And to my disappointment they did not, and I was charge for it. Jenkins Acura claimed that they always change the oil and filter. But now I don???t know how long they have been doing this to us or to other costumers. I ask Cindy Duckett for a refund and she did give the money back but ask me to ???never go back to their shop again???. I wish I can upload the photos here. They just cleaned the filter to make it look new.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cindy Duckett

    Service Manager

    (5.0) 21 reviews

  • 5.0 out of 5
    November 14, 2018

    Bobby Craft is one of the main reasons that we have owned Acura???s since 2002. He treats my wife like a Queen, and the prices are fair. If he says that... we need something done, I never question it. I have priced having the vehicle serviced @ other places, but he is always in the ???ballpark???. The quality of service is impeccable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

    Cindy Duckett

    Service Manager

    (5.0) 21 reviews

    Sean Nichols

    Sales Manager

    (4.4) 9 reviews

  • 5.0 out of 5
    October 11, 2018

    I can rest assured that my vehicle will be serviced properly, come out clean and not worry about a thing! I trust the staff at Ocala Acura :)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your business and the glowing review!


    Worked with:
    Bobby Craft

    Service Advisor

    (5.0) 38 reviews

  • 2.0 out of 5
    September 30, 2018

    Not happy my trade-in vehicle has not been paid off by the dealer and they are ruining my credit rating. Manager does not call back

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our apologies for the negative experience you have had. We reached out to you on 10/02/18 via Private Message, however, we have not received a respons...e. If you need further assistance with your concerns, please email me at maria_patino@jenkinscars.com. Thank you kindly, Maria Patino, Customer Relations Director, Jenkins Auto Group.


    Worked with:
    Steven O'John

    Finance Manager

    (4.6) 16 reviews

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