Ford Lincoln of Ocala

2.5 out of 5 2.5

Reviews

2.5 out of 5 2.5
883 lifetime reviews. Includes reviews of Ford Lincoln of Ocala from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 24, 2020

    Rich and Julie always take care of me when I bought my 3 rd car from them. Also Pam in the service Dept. Is the best. I drive 40 minutes to get there.... I could go to two other Ford dealers but I like Ford of Ocala !!! 👍👍👍

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2020

    Very easy transaction. They offered more for my trade than any other dealership. In fact, it was 4000 more. I went online and filled out some information... and they called me. When I arrived, a manager met me as I left my car. Pat knew who I was and why I was coming. A salesman was ready and showed me exactly what I wanted. The deal was smooth and easy. I couldn't ask for more. Doug and Pat were great as was the appraiser, but I didn't get his name. Fantastic dealership.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    February 5, 2020

    Service is outstanding at this dealership , Ford Lincoln of Ocala . When I purchased my new vehicle in 09/27/19 , I was shown how to add app " my Ford... " to my phone and it always tells me if I need service . I was advised a service advisory 19B37 was needed ( powertrain control module reprogramming ) and easily scheduled an appointment to have work completed . On arrival to dealer at my scheduled time , I met with Pam Wade . the friendly service adviser , who quickly got my vehicle written up and taken care of . When service was completed , my vehicle was freshly washed and I was on my way . It is a pleasure doing business at this dealership . I recommended this dealership to people I know looking for a vehicle .

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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lembke, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us a...nd we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 1.0 out of 5
    January 17, 2020

    This service department damaged this car on so many fronts and created safety Hazards. They damaged the brake system by contaminating reservoirs. They... worked on the A/C 3 times and still could not fix it (after charging $2k) They cant even torque the wheels on the car. The put in the wrong transmission fluid on a transmission fluid. Now the transmission is dying. Hobb Reardon, Donna Vezina, and Steve Holos worked dilligently to cover it up. I suggest you go elsewhere, be fre they use the damage they cause to your car as their next source of revenue.

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    December 11, 2019

    My van broke down and would not start up again with oil leaking from the engine compartment. The closest dealership was Ford Ocala and after a call to... them I had my vehicle towed. Due to a seminar the mechanic wouldn't be available to have an estimate ready for 5 business days. I was promised that a diagnosis would be performed expeditiously after his return. The communication by the service advisor was disappointing and I initiated contact to receive updates, which were excuses why nothing had be done. After week 3 at the dealership I let Alison know that this delay was unacceptable and she responded it would take approximately 5 months! to repair my van. The unprofessional response and her general attitude towards the situation led me to have my van towed to Ford Gainesville on the same day. Unfortunately Ford Motor Company does not really care about its reputation and referred to the fact that each dealership is privately owned. Rather a disappointing fact!!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2019

    Damage to the car on almost every service visit. Attempted repair on the A/C three times and it is still not fixed for the original symptom. Damaged the... braking system - wont fix it. Transmission flush used the WRONG ATF fluid - now transmission whines and hunts. Careless sprays of aeorsol solvents damaged brake fluid reservoirs - wont fix it. Lied about warranty for prior repairs (they simply want more money now-eventhough thier prior fix did not work). Where's the refund for the repairs that were mis-diagnoses. Broke the cabin filter door and failed to put the glove box back together correctly. Cheated on battery warranty when their was still $80 worth of prorate. Brakes grinding ruts into rotors are somehow acceptable? Charged for a second anitfreeze flush, only 7300 miles after the prior flush, when owners manual states every 50K miles. This isn't factory trained service. This is repeated damage upon the vehicle with zero accountability. I suggest you stay away!

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 23, 2019

    As a first-time car buyer, I am truly disappointed in Lincoln. Lincoln/Ford of Ocala has treated me with terrible customer service. Paris tried her hardest... to take total advantage of me, and I almost paid $8,000 over the sticker price for my vehicle. Management is completely untouchable, and no one there can give you a straight answer without you having to call on multiple occasions. I have never spent so much time speaking to voicemails and employees who have no interest in helping you. I had my car serviced twice in less than a week of owning it, and these major inconveniences are ignored. The customer service is better at Walmart, and I have had my image of the amazing Lincoln company tarnished. My experience has been terrible, and the only positive thing that I can say in regards to Lincoln is that the service department in West Palm Beach, at Al Packer Ford, is phenomenal and that the people there (notably Joe, Rob, and Michelle) were the only people to truly care about anything. I will certainly only want to deal with them from here on out. In addition, Isaiah in corporate has been wonderful about getting my simple tasks taken care of when Lincoln/Ford of Ocala could not do it themselves. I certainly cannot recommend Lincoln/Ford of Ocala, and would say one should be prepared to be taken advantage of, deal with a major headache, and spend hours on the phone before everything is said and done. It is hard to enjoy your new car when it took such a hassle to get it. I am so disappointed and feel robbed of what was supposed to be an exciting and fun experience of buying my first car. Please do yourself a major favor and take your business to a competent dealership with employees who are knowledgeable about what customer service encompasses.

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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    September 23, 2019

    As a first-time car buyer, I am truly disappointed in Lincoln. Lincoln/Ford of Ocala has treated me with terrible customer service. Paris tried her hardest... to take total advantage of me, and I almost paid $8,000 over the sticker price for my vehicle. Management is completely untouchable, and no one there can give you a straight answer without you having to call on multiple occasions. I have never spent so much time speaking to voicemails and employees who have no interest in helping you. I had my car serviced twice in less than a week of owning it, and these major inconveniences are ignored. The customer service is better at Walmart, and I have had my image of the amazing Lincoln company tarnished. My experience has been terrible, and the only positive thing that I can say in regards to Lincoln is that the service department in West Palm Beach, at Al Packer Ford, is phenomenal and that the people there (notably Joe, Rob, and Michelle) were the only people to truly care about anything. I will certainly only want to deal with them from here on out. In addition, Isaiah in corporate has been wonderful about getting my simple tasks taken care of when Lincoln/Ford of Ocala could not do it themselves. I certainly cannot recommend Lincoln/Ford of Ocala, and would say one should be prepared to be taken advantage of, deal with a major headache, and spend hours on the phone before everything is said and done. It is hard to enjoy your new car when it took such a hassle to get it. I am so disappointed and feel robbed of what was supposed to be an exciting and fun experience of buying my first car. Please do yourself a major favor and take your business to a competent dealership with employees who are knowledgeable about what customer service encompasses.

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    2.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2019

    I first took my car to Villages Ford to fix, my battery had to be replaced 3 times in one year. Ford of the Villages never took the time to find the real... problem. I took my car to Ford of Ocala, they had my car for almost a week, but they actually took the time to look under my hood and find the problem. I had great customer service at Ford Of Ocala, and appreciated everything they did. I wll not go back to Villages Ford, i will continue to take my car to Ford of Ocala, even if they are out of my way!!! Everyone was nice and helpful!!

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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    June 25, 2019

    Ford of Ocala performed a transmission repair that I paid out of pocket for (now a known issue from Ford on a recall), less than 6,000 miles later I was... still having the same transmission issues. I then took my truck to a transmission specialty repair center where I was told that Ford of Ocala scratched/damaged a plate in my transmission and did not torque bolts to proper specifications. Ford of Ocala's poor workmanship in the first repair($1,200) directly caused the second repair($1,800) Both times I paid out of pocket for these repairs. After weeks of being given the run around by Ford of Ocala they informed me that they can not substantiate my claims; even though, I provided all receipts for proof of repairs and provided the names of the technicians for them to contact. The service manager did not even care to take the time to attempt to substantiate my claims. Hob (Service Manager) and Donna ( Management) both implied I was being untruthful and would not take any responsibility for the poor workmanship of their technicians. They made NO attempt to provide the proper customer service, rectify the situation or reimburse me due to their lack of quality workmanship! BEWARE!!!!!!!!!!!!!!!!

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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
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