Ford Lincoln of Ocala

Reviews

4.8 out of 5 4.8
868 lifetime reviews. Includes reviews of Ford Lincoln of Ocala from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 15, 2018

    Tried to sell me a 2017 F150. Came in for a 2018. The price was the same as a 2018. No discount for a year old truck Told there was no 2018s available.... Not until I looked up the truck online did they admit it existed. It was in their southern location called Villages ford. Also we were told the truck came with a interior warranty and protection. Later we found a cut on the back door interior. Looked like cut during the prep work when it was revived at dealer. They did not honor their warranty. Don???t believe what they tell you about freebies. There in freebies when you don???t honor them. Spent $70k on a truck with a gash on the door. Purchased the warranty package for almost 10k and I???m worried they won???t honor that. Staff was courteous but could not honor their warranty and the paperwork didn???t exist. Was told it???s all in the computer. Had great experience a decade ago but now disappointed.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    June 7, 2018

    Was never even told what the price of the car would be, had to call 4 times to get a call from my salesmen. after I bought the car it took 2 weeks to get... a paint chip and window tint done. they tried to give my car back with the worst paint work ive ever seen. then at 1600 miles the roof started leaking! ITS A HARD TOP! after yet another 2 weeks with out my car, they damaged the interior trying to fix the water leak and when I called them on it, i was kicked out and told if I didn't take my damaged car they would do a repo on me. I wouldn't recommend them to anyone ever.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    June 1, 2018

    The staff was incredible! Being my first car purchase, I am so glad I chose Ford of Ocala to buy my Mustang from. I never felt pressured by the salesman,... but rather informed of the purchase I was making. From start to finish, the entire process was seamless. The staff was patient, informative, and helpful in all aspects. Thanks so much for the wonderful experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Allyson, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 24, 2018

    Greeted by friendly salesman who listened to what I wanted in a vehicle and worked to accommodate. He went over functionality of vehicle before, during... and following test drive. Personnel who assisted with the financial portion of the deal were thorough and worked to meet my desires. Pleasant, relaxed experience without pressure. Thanks to all who assisted with my purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 23, 2018

    I was very pleased with the reception I received from All the staff. Especially the salesperson, Dennis Bales,that helped me select my new Lincoln Continental.... I’m very happy with my new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 17, 2018

    Brandon is a very courteous, professional man to work with and made my experience pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Deborah, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, ...we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 16, 2018

    We recently purchased a Ford Escape....and like all the times before we have been very happy with the vehicle and the service...Our salesperson Doug was... an expert about the vehicle answering all our questions. By the end of our experience we considered him a friend.... Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 6, 2018

    About eight years ago i bought a truck from ford of Ocala and i was never going back .. But i stopped by and was getting my oil changed and the questions... we had on a new truck was very helpful and i ended up getting a new truck was not PRESSURED they answered my questions and i made up my own mind i was dealing with the commercial side of the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Darlene, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Ford of Ocala Inc., we value our customers a...nd we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 6, 2018

    We had a very nice experience and looking forward to do more business with the dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're pleased to hear you had a positive experience at our dealership! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 5, 2018

    Bought a Ford Ecosport. Excellent, helpful staff. Very satisfied.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle! We're so glad our staff provided such an excellent experience! If you have any further questions, please give us ...a call. We're always happy to help!

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