Reviews

Average Ratings

4.9
610 lifetime reviews. Includes reviews of Phillips Toyota Scion from DealerRater.com
  • Bought a new Prius from Phillips Toyota

    Brian was the sales consultant who showed me options, took a test drive and purchased a new 2017 Prius Eco. He was very professional, knew all the...


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    Brian was the sales consultant who showed me options, took a test drive and purchased a new 2017 Prius Eco. He was very professional, knew all the facts, figures and options for the Prius I wanted. I normally dislike the process once the sales person takes you into the "Finance" person. It was not much better here. The positive was that I was needing to make another appointment, so I was very clear that I could only spend 15 minutes with this person. He honored my time and completed the process efficiently. I would certainly recommend Phillips and Brian in particular.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • OLD, REFURBISHED LEATHER SEATS ON NEW CARS?

    Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my ve...


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    Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehicle, I noticed that the leather seats appeared to look as though they were possibly used. (I had the seat covers replaced with leather.) Upon pointing this out, the vehicle was reclaimed and driven all the way back to Leesburg, placing many miles upon it no less as I live at a great distance. But, ok, as long as they fix it, right? Well, the vehicle was returned to me with the seats showing the same symptoms of being possibly used. (It was not something that was easy to notice, but I had caught a glimpse of it when putting the rear seats down.) Tired of the back and forth (I had also had a few other issues which had to be worked out), I decided to drop the issue. It was clear to me they had not fixed the problem, but maybe the seats were ok after all and I was just reading too much into something minor. I had owned the vehicle about 7 or 8 months when I noticed that the front drivers seat appeared unusually worn. The leather was looking as though it had some dark staining across it. I attributed it to some clothing that I had purchased which I felt had dye issues, and wanted to be honest and not ask the dealer to replace something that I felt was perhaps not their fault. However, in the process of trying to see if this could be resolved, at least several people told me that they did NOT think it had anything to do with dye issues from my clothing. They insisted that it appeared as though the seats were perhaps already old, and had just been recovered to look new. When I questioned, one man insisted quite emphatically that given the age of the car, the seats should NOT look like they did. He felt that they looked "worn-in" the way I understood him. I was told that someone could have easily taken old seats, and repainted the leather. It was this "paint" that they claimed could be coming off, revealing the darker "shading" effect that was causing the seats to look permanently "dirty." This was at the location of a Toyota dealership by men who repair cars; not just mechanics who handle engines. I still was hesitant, however, and did not want to ask the dealership to replace something if it was not their error. The dealer was contacted before a year was up, but we did not hear back. (I did hear back from a former employee who now worked at another location, but not the dealership.) As a result, I let one year go by...and then some. I am now at one year and eight months of owning the vehicle, and the front drivers seat looks awful. Not only is it clearly darkened all over - very evenly - as compared to the other seats, but it looks so worn and broken in. I am not an expert in cars, but I am starting to wonder if my initial skepticism - that I was given used seats - was correct. It makes no sense why they look so broken in on top of the odd staining. I am also starting to wonder if the skepticism of others was correct also, when they insisted that these were not new seats. One person who had told me that was at the location of a Toyota Dealership up north, who worked in the back lot restoring vehicles that were in not very good condition. Another was the man who details my car, and deals with cars constantly on a daily basis. He insisted that if I looked at the way the seats were worn and broken down (besides the dark staining) it was clear they were old. He just kept shaking his head, saying that no, these should not look as they do at their age. Sadly, the seat looks old, ad contributes to making my car look permanently dirty, and there is nothing I can really do about it. Furthermore, this dealership still owes me two other products that were purchased at the time the car was. A year and eight months later, I am still waiting on them.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Returned to purchase newer model Rav4.
    September 20, 2017

    Always happy with dealership. Returned with four year old RAVE4 to purchase new and improved model. Once again Jamie met our expectations by answ...


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    Always happy with dealership. Returned with four year old RAVE4 to purchase new and improved model. Once again Jamie met our expectations by answering all our questions and was there when we needed more help.

    Does recommend this dealer

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  • Purchased a lease Camry XLE
    September 14, 2017

    The salesman was very professional, not only in his knowledge of the various models we looked at but when we decided on the XLE he made the proces...


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    The salesman was very professional, not only in his knowledge of the various models we looked at but when we decided on the XLE he made the process very simple to process the transaction. Not only was he a salesman he had all the technical capabilities to help and install the various downloads into the vehicle electronics to enable us to have GPS capabilities through out phone.

    Does recommend this dealer

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  • easy deal
    September 8, 2017

    Felt it was an easy process and I got a fair deal. I liked working with Tracy no pressure made it a great experience. Everyone was super nice !

    Phillips Toyota

    Thank you so much Nascar88!


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    Felt it was an easy process and I got a fair deal. I liked working with Tracy no pressure made it a great experience. Everyone was super nice !

    Does recommend this dealer
    Came in for service or repair
    Phillips Toyota

    Thank you so much Nascar88!


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  • Can't say enough about Phillips Toyota and Sonny!
    September 4, 2017

    This was our 5th car purchase and it was as wonderful as the first experience. Sonny is always helpful before, during, and even after the sale. We...

    Phillips Toyota

    Rachael, thank you so much for your continued support we appreciate so much!


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    This was our 5th car purchase and it was as wonderful as the first experience. Sonny is always helpful before, during, and even after the sale. We actually enjoy the car buying experience at Phillips Toyota and are satisfied with our purchase. Sonny always says hi when he sees us at the dealership for oil changes!

    Does recommend this dealer
    Phillips Toyota

    Rachael, thank you so much for your continued support we appreciate so much!


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  • salesman
    September 2, 2017

    we had a great salesman by the nickname of AB, he showed us all the features on the Rave-4 , he insisted that we take it out for a test drive, and...

    Phillips Toyota

    Barbara, thank you so much for the five star review!


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    we had a great salesman by the nickname of AB, he showed us all the features on the Rave-4 , he insisted that we take it out for a test drive, and fought hard to give us a good price.

    Does recommend this dealer
    Phillips Toyota

    Barbara, thank you so much for the five star review!


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  • Outstanding Service Department
    September 1, 2017

    We recently brought our Toyota Camry in for service. Every person we encountered greeted us with a smile and treated us like valued customers. Rho...


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    We recently brought our Toyota Camry in for service. Every person we encountered greeted us with a smile and treated us like valued customers. Rhonda, in particular, was so helpful and kept in touch with us every step of the way. We can't thank her enough!

    Does recommend this dealer
    Came in for service or repair

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  • Looking for a new car
    August 24, 2017

    Just stopped by to see what was on the lot. Mark answered all our questions about purchase and lease and got us a great lease deal on a 2017 Coro...

    Phillips Toyota

    Thank you so much Toyota97!


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    Just stopped by to see what was on the lot. Mark answered all our questions about purchase and lease and got us a great lease deal on a 2017 Corolla.

    Does recommend this dealer
    Phillips Toyota

    Thank you so much Toyota97!


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  • They ate the best!! Best cservice in philllips if leesburg!
    August 21, 2017

    I had the best mngrs and sales rep ask for bruce you will nit regret it! The best team of customer service and persostance also they were very on ...

    Phillips Toyota

    Thank you Yohira for the 5 Star review!


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    I had the best mngrs and sales rep ask for bruce you will nit regret it! The best team of customer service and persostance also they were very on point with their time and promisess

    Does recommend this dealer
    Phillips Toyota

    Thank you Yohira for the 5 Star review!


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