Wallace Chevrolet

Reviews

4.6
(437 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Just seen the truck passing bye, and turned around

Bee careful with these people, they are sharks... I bought a truck from them, the first thing is I had my own financing in place, so they offered me a $1000 off the price to let them finance me, so I did but never seen the discount. Second of all, when you're in the finance room they try to sell you service warranties and other warranties that they finance right into the sale, I was miss led and purchased two of them, which one was $3000, and what I would have considered a good deal if I were able to use it at any dealership as I was told I could at the time of purchase, but found out later that they were only talking about Wallace dealerships. I live in fort pierce right next to dodge, and was planning on using their service department. They had to let me know that they would not be able to use that warranty, it is only good through Wallace. I tried multiple times to get the warranties removed within the allowed 60 day period but was unsuccessful. This was because all the people I spoke with at Wallace kept giving me the run-around, they would check into it and call or email me back. I would wait a few weeks and try again. This continued almost a year before I was informed that the entire management staff had been replaced and no one knew what I was talking about. Again they would look into it and get back to me. I was just ready to give up. READ THE FINE PRINT! that is where they get you. they even sold me a warranty that was only valid if the vehicle was under so many miles, turns out mine was one mile over the limit, yet I still am paying for it through the financing of the truck. So in the end they got an extra $3500 out of me for unnecessary warranties and another $1000 that was promised and not given. Trust me, no matter how much you like the vehicle or the price they offer it to you for, they are going to get more before you leave. Just go somewhere else, hopefully with honest people working there. Just saying.

Dealer response

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Mark Warren, at 772-287-3232 ext. 25204 at your earliest convenience to discuss how we can turn this experience into a positive one. Take care!

1.0

False advertising

Why is this dealer allowed to advertise a 2019 corvette that either never existed or has been sold at least 2 or 3 weeks ago yet they continue to list this specific car for sale n cars com and car gurus and probably other sites as well

Dealer response

Hi, thank you for taking the time to leave us your honest feedback. Please contact our General Manager, Mark Warren, at 772-287-3232 ext. 25204 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.

1.0

Don’t waste your time!

Worst car buying experience we’ve ever experienced! Don’t waste your time or money because their customer service is xxxx poor at best! They don’t value their customers time or money! If I could return the vehicle and buy one somewhere else I would.

Dealer response

Hi, thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact our General Manager, Mark Warren, at 772-287-3232 ext. 25204 so we can understand your situation better in order to try and turn your experience around. Thank you, Wallace Chevrolet, Llc.

5.0

I had a wonderful experience buying my Corvette

My sales rep Ed Vossen was terrific in explaining my new Corvette. I thoroughly enjoyed my experience with the purchase Ed was very attentive. He answered all my questions and was very knowledgeable

Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Wallace Chevrolet, Llc and we hope to see you again.

1.0

BAD SERVICE

This was the worst experience I have ever had trying to buy a used SUV. The manager called two days after I left the dealership because my daughter told them she could not make the payments they had figured out. He emailed a deal, with lower payments and told us to come back tonight and buy the car. We went there, signed papers agreeing to terms, after being there half an hour, signing everything, a NEW agreement comes out with HIGHER payments! They were told what she could afford, what her credit score is, and the MANAGER made an agreement. This was a waste of time, and we will NEVER recommend this place again!!

5.0

Customer survey

Excellent service. We ordered a new car and were kept informed about its progress through the build process. Also ,they worked to get us all the available discounts that applied to our purchase, which surely helped the bottom line. Our salesman ,Chris Harbin, was responsive to our inquiries before and after the sale and explained the new vehicle and its features in a friendly and informative fashion.

5.0

Routine maintenance

As usual my experience was excellent. My service rep Don Hamilton was superb!

Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

5.0

Equinox

Always a pleasant buying experience with sales consultant Thomas Faillace.

5.0

Pleasant experience

Very pleasant transaction with no pressure or haggling, thought pricing was fair with decent trade in allowance. Bob in the finance department was great, explained the process of financing clearly and honestly. The salesman Chris was pleasant and easy to deal with. would buy from again.

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Wallace Chevrolet.

5.0

Chevy equinox

Great salesman Chris Very happy with him ! The car does have small dents I did not see overall was a good experience I would recommend anyone to come to your dealership. I was dissatisfied with the mo they payment I told them I wanted under 300 when I started but ended up with a higher payment after it was all said and done..

Dealer response

Hi Lee! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!