Reviews

Average Ratings

4.5
56 lifetime reviews. Includes reviews of Stokes Automotive from DealerRater.com
  • paula

    I purchased a Jeep Liberty from Stokes and I must say that my experience was well worth my time. Brian Lowery took very good care of me, and the ...


    Show Full Review

    I purchased a Jeep Liberty from Stokes and I must say that my experience was well worth my time. Brian Lowery took very good care of me, and the service dept took care in making sure my new baby was in top condition. I had been looking for a specific car for some time and it turned up at Stokes. I hadn't heard of them previously, but am very pleased to say I'm glad it did. Having purchased several cars over the years, I feel confident in saying that I would recommend everyone giving this dealer a call before making a final car buying decision.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The customer service was awesome. They immediately

    The customer service was awesome. They immediately got right to my vehicle and didn't stop until they had it completed. They stayed in contact to ...


    Show Full Review

    The customer service was awesome. They immediately got right to my vehicle and didn't stop until they had it completed. They stayed in contact to let me know how it was going and clean vehicle before I came to pick it up. Thanks to Mr. Justin and the Service Department.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Chevrolet Spark is A BIG HIT!!
    October 14, 2017

    We had a great new car buying experience! Brad handled everything, I just had to come in and sign and drive!!! My daughter is already in love with...


    Show Full Review

    We had a great new car buying experience! Brad handled everything, I just had to come in and sign and drive!!! My daughter is already in love with her new Spark. Thanks Stokes Team ??

    Does recommend this dealer

    Hide Full Review
  • Lacking Customer Service
    August 25, 2017

    I purchased a Certified Used RAM 3500 from Stokes on 5-30-17 with an extended powertrain warranty. I felt the purchase process went very well. B...


    Show Full Review

    I purchased a Certified Used RAM 3500 from Stokes on 5-30-17 with an extended powertrain warranty. I felt the purchase process went very well. Before the purchase I had spoken with the Service and Sales team about this specific vehicle several times. The discovery and research done before this purchase all checked out well, therefore the purchase was finalized. The only assured but open item left at the time of purchase was for them to get me a second key. I have not yet received this item. As of 8-23-17, which is less than 3 months and 2500 miles since I purchased this vehicle, it has been in the repair shop at Stokes three times. First, the truck had a coolant leak; second, the transmission was stuck in fourth gear, and the third trip was for an electronic breaking system service alert. After the second visit, the service team did another review of the vehicle and assured me they did not find anything else wrong at that time. At the time of the third repair visit, I requested that the Stokes sales team give me a price on a different vehicle on their lot. I was very surprised when I received the quote for the other vehicle. For starters, they did not lower the price at all compared to the internet price. Second, they did not provide rebates that RAM says are available on their website. Third, the offer for my existing 3500 was lower than I owe on the vehicle. This was a real surprise considering all the issues I have had and the fact that I had 6K positive equity in the vehicle I traded them before for their 3500 RAM, which has only had complications. I received a quote via text from the sales rep and in turn, sent him all the information above about our prior deal. I did not receive a response. I went the next day to pick my truck up and discuss in person with them my above concerns. When I arrived, I asked if my truck was ready and if the deal had been updated. I was informed that this was the best and final and there was nothing more he could do. He gave me my keys and I departed Stokes. I think the most disappointing thing with this whole process has been the customer service I have received. I have not received a single call from Management to discuss any of these issues. I had to initiate most all the contact that has occurred with Stokes, and that has taken many calls and texts to get any response too. Before posting this review, I had also sent a similar message to the management personnel and the sales person I have worked with. I did this because Stokes website clearly asks if you have a negative review to please send them a direct message. At this point, the message still has not been returned and if that does change I will certainly update my review. I would strongly not recommend doing business with Stokes, as they seem to only be interested in getting their customers to purchase a vehicle and not interested in building long-term relationships with their customers. I usually purchase vehicles about every other year and at this point would not consider Stokes for myself or any other member of my immediate family. Which I do regret, as they are a local business and I would like to be able to show my support.

    Does not recommend this dealer

    Hide Full Review
  • Easiest car buying experience ever!!
    August 25, 2017

    Justin Martin and Stokes made the purchase of our new Acadia the easiest new vehicle purchase we've ever made!! I will definitely continue to reco...


    Show Full Review

    Justin Martin and Stokes made the purchase of our new Acadia the easiest new vehicle purchase we've ever made!! I will definitely continue to recommend Stokes and Justin to all my friends and family!

    Does recommend this dealer

    Hide Full Review
  • Quickest and easiest purchase ever!
    August 14, 2017

    Justin Martin was phenomenal! He had everything ready for me to sign and drive away! I would definitely recommend Stokes Chevrolet and justin Mart...


    Show Full Review

    Justin Martin was phenomenal! He had everything ready for me to sign and drive away! I would definitely recommend Stokes Chevrolet and justin Martin to anyone who's looking to buy a new vehicle!!!

    Does recommend this dealer

    Hide Full Review
  • Awesome experience!
    August 12, 2017

    Justin Martin and everyone involved were so helpful! I'm so thankful that he took the time and found me the perfect "Mom" vehicle! I love love lov...


    Show Full Review

    Justin Martin and everyone involved were so helpful! I'm so thankful that he took the time and found me the perfect "Mom" vehicle! I love love love it!

    Does recommend this dealer

    Hide Full Review
  • Exceptional Customer Service
    July 11, 2017

    Thank you Chase Hollon and Stokes Automotive for the best vehicle purchasing experience ever!! I highly recommend Chase, Miranda and the Stokes t...


    Show Full Review

    Thank you Chase Hollon and Stokes Automotive for the best vehicle purchasing experience ever!! I highly recommend Chase, Miranda and the Stokes team for your next vehicle purchase.

    Does recommend this dealer

    Hide Full Review
  • Clobbering in Clanton
    July 3, 2017

    A rainy day turned out great. Chase Hollon listened to my concerns and promptly assisted me with my new purchase. Having purchased many cars previ...


    Show Full Review

    A rainy day turned out great. Chase Hollon listened to my concerns and promptly assisted me with my new purchase. Having purchased many cars previously this was definitely one of the easiest.

    Does recommend this dealer

    Hide Full Review
  • Great Experience
    July 3, 2017

    The quality of the people made for a great car buying experience. I would recommend that anyone looking for a new or used vehicle to go to Stokes...


    Show Full Review

    The quality of the people made for a great car buying experience. I would recommend that anyone looking for a new or used vehicle to go to Stokes first and last. They are great to work with on the purchase and also willing to take time and answer all questions that you might have. We will defiantly be repeat customers.

    Does recommend this dealer

    Hide Full Review