Serra of Sylacauga Hours
Our one mission here at Serra Honda of Sylacauga is to provide amenities that guarantee customer satisfaction before, du
ring, and after the sale.Whether you're here to buy a new Honda or one of our pre-owned vehicles, you get the Serra Promise: unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. This promise includes advantages such as our 72-hour exchange policy, no-hassle trade promise, a lifetime limited powertrain warranty and more.
"Short Drive to Big Savings"
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My fiancé and I were interested in a car for $12.6K before fees and tax. We live 225 miles away (4 hour drive each way), so we wanted to get pricing information... and an estimation of the value for a trade-in to determine if it would be worth the trip. We called and explained our situation to a sales rep, Mason. We asked whether we would be able to get the car for $10,000 out the door with a trade-in. He got the year, make, model, mileage, and VIN number from us and said he would check with his manager. We got a call back from Mason, where he said he spoke to his manager and based on the information we provided, he should be able to get us the car for $10,000 out the door. We went to our appointment, provided our car for inspection and test drove the car. To our surprise, the pricing sheet had our car valued at $1,000 for a trade-in for a total of roughly $12.6K. I noted the price difference, and Mason said that it was a different person inspecting the car and that was what they valued the car at. Mason left and returned shortly after with a manager. The manager apologized to us, and said he was not the one present when the phone offer was made. He said he would not be able to give us that previously agreed upon price based on the CarFax history and a previous accident, which we were unaware of. I replied that we previously provided Mason with made, model, mileage, and VIN number to run the vehicle history, and that I was upset that no one contacted us prior to our appointment to notify use that there would be a difference in the price based solely on the CarFAX. It became apparent that no one actually ran the CarFAx before our appointment, and that they misquoted us over the phone. Had we known this, we would not have wasted the time and money to go. A second manager stepped in. He went on about how his car is priced very aggressively, and that most of his customers drive an hour or so from the nearby bigger cities due to their prices, minimizing our 8-hour roundtrip drive. He said he still must make a profit on the sale, and he could provide us with his cost of the vehicle, but that we would not believe him even if his did. He said it would be impossible for him to give us the car for $10,000 out the door as previously mentioned. He appeared to be more concerned about his profit margins than rectifying the situation to make our experience less negative. We repeated our concerns and what we were told over the phone. He asked us who told us that price, and referred him to Mason. Mason stated that he did check with Don, the manager present that day, and he told Mason that he should be able to get us that price. This manager then stated that he did not believe that the part-time manager Don would have given that price if he had reviewed the car. He stated that he did not want us to feel like we were lied to, and that we must have misunderstood what he meant. He made follow up statements of how Don must have meant that he could match or better any deal that we were offered for our car. He essentially blamed us for misunderstanding the situation and chalked it all up to a miscommunication. He then noted that the sales tax was on the price sheet. He then stated that to make it right, he took off the sales tax (which is a moot point since we still pay it in Florida) and would give an additional $500 for our trade in. We took several minutes to discuss the interaction amongst ourselves, and when we returned the manager was gone. Our experience with Serra Honda of Sylacauga was highly unprofessional and there were several disconcerting and negative points of the interaction. The second manager we dealt with treated us so discourteously that we would never consider doing business with them.
When they supposed fix my car.i drove for a week and half it did the exact same thing it was doing when I carried it down there ie carry it back to them... then they say it the battery ok I paid 3000 dollar and some change for a motor then carry it back they say it the battery
Came in and they took care of my 2010 Hyundai! They were very nice and quick and made sure I got the best quality service. I recommend this dealer for... service anytime, with any make vehicle I will own.
This is a really great place to do business Apparently 90% of the staff in sales has been replaced.
After speaking on the phone with a Rep that assured us that we could get approved with the down payment we had, which I repeatedly told him I wanted to... know that we were approved before making the hour 1/2 drive, Yes was his answer so he asked us to come in only after making the hour 1/2 drive to be there 10 minutes he directed us to a different Rep only for him to say that they could not help us....something that could be handled over the phone!!!
Customer ranks Serra Honda of Sylacauga 5 out of 5 stars on customer service, buying process, quality of repairs, facilities. This gives this dealership... an excellent rating for service and doing business buying their car.
The dealer is very kind, respectable, and organized. I personally don't have any complaints. Great Service Everytime!
The employees from the moment you drive on the lot greet you with the up most kindness and understanding on whatever problem you may have for them.
As soon as I walked on the lot, I was greeted by salesman, Mike Thomas. He answered every question and concern I had with ease and really made even my... browsing experience worth while, I didn't feel pressured to make my purchase; it felt like a conversation.
I have had a great experience with Serra Honda of Sylacauga. They have truly done whatever it took to make me happy and have worked with me and my budget.... I would refer or recommend this car dealership to anyone of interest.