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I bought a brand new Odyssey Elite. Nobody informed my about the HondaLink free trial expiring from the date of purchase. The fact that I spent $50k on a car and didn’t get it included is shady. Conveniently nobody told me. I won’t do business here again. As the wife of a dealership GSM, I know what good customer service is supposed to look like. This isn’t it.
A year ago I bought a new Honda Accord. I've previously been a loyal Toyota owner. I will be getting rid of this Honda unless divine intervention occurs. I've never had a vehicle require so much service and have so many issues. And it's only a year old!!!
Service at Bob Jones location
Service staff was wonderful on my new Honda. The fact they do a Multi-Point inspection every time you bring it in not only makes you feel comfortable with your vehicle, but also gives you confidence in the staff. Service staff Brian was very professional. They have easy drop off and pick up.
Bright day in one of the darkest months of my life
79 years old and 38 year old daughter diagnosed with stage 4 metastasized cervical cancer the first of Sept. Needed car serviced if needed to go to Anderson Cancer Center, needed to stay with kids and no one to take car. Service department came and got my car, serviced it and gave me $10 to buy gas . No way to beat that service!
New car with only 320 miles but 60 percent oil lif
Purchased a new Honda Civic with only 320 miles but oil service life at 60 percent . Unable to validate with service manager using drawings or technical documents why. Service manager speculated that other factors besides mileage affect oil change frequency.
Best salesman ever Rich Cantwell
Rich was the greatest to work with. He was the only salesman out of two states that contacted me back and forth through email as I had ask him to do. No other dealers or salesmen were will to do that. He delivered my vehicle to me very promptly. I can't say enough about what a great person he is to work with.
Honda manager over the service department was not professional i rather take my car to a shade tree mechanic before i let Jerry Schrimpher work on my car
Was actually heade to GA to purchase a vehicle. We saw a similar vehicle for less, turned north at Birmingham and the made a good deal. Zach and Preston were very professional and not pushy! Would recommend!
Misled about mechanical problems on used car
We purchased a 2011 Jeep Grand Cherokee for our son from Jerry Damson Honda. The car had just been traded in, the original owners were still on the lot purchasing their new car. We were told it had been through inspection and was in perfect working order. We were purchasing the car from a person we have known for over 10 years and had no reason to question what we were being told. After purchasing the car, we were told to bring it back and they would detail it. Upon bringing the car home, I heard a rattling noise while the car was idling. My husband immediately sent a text to the car salesman and he was told it was because the car was a hemi but that he would have it looked at when we brought it back to be detailed. We had to wait a week to bring the car back because Jerry Damson was moving into their new dealership on University Drive. On Monday, Nov. 25 I took the car to the dealership to drop it off for it to be detailed and inspected again. When I arrived, I was approached by two men and I told them who I needed to speak with. The salesmen in the showroom displayed very unprofessional behavior. They stared, hovered and were whispering to one another. The receptionist finally told one salesman that he needed to move away from the area where we were. He did only after he made comments about another female customer. Finally, after a few minutes our salesman came out and we walked out to the vehicle so I could show him the noise. He again told me that the car was a hemi and that was the cause for the noise. I left the car there and was given a car to drive while ours was being serviced. Several hours later when the car was ready I asked my husband to go back and get it because I was not comfortable going back. Again, we were told the noise was because it was a hemi. Fast forward three and a half weeks (Thursday, Dec. 26th) and our son is driving the car and the warning lights come on and the car starts beeping and alerting him that there is a problem. He gets to a parking lot and the car starts smoking from the hood. We immediately take the car back to Jerry Damson Honda where it dies on their lot and continues smoking. We are told they will get it into their shop and look at it. It turns out the noise we were hearing all along was the starter going bad. The starter blew and caused the car to overheat which in turn caused the water pump to blow. Now we get into the discussion of who is responsible for fixing this car. Originally, we were told we were out of luck and it was our responsibility. My husband and I went to the dealership and asked to speak with a manger to discuss the issue. We first spoke with Brandon Damson, the used car manger. We spoke for several minutes about the timeline of the starter blowing. He told us this issue basically came down to ethics and morals. We were told he would look into the issue and get back with us. That evening we received a call that there had been a meeting and they decided they would pay half of the cost to fix it. We were not satisfied with that so we spoke with Micah Daniels, General Sales Manager. He stated that he didn’t have all the details to the situation but would find out and get back to us. He also stated that the best fix may be to trade the car out for a different one. The next morning, Saturday, Dec. 28th we went back to the dealership. I asked if Micah Daniels was in and if we could speak with him. We were told that he was in fact in and that they would get him for us. After several minutes and a few phone calls to Micah from multiple employees of Jerry Damson, Brandon Damson comes out to speak with us. He tells us that out of “good will” they will pay half of the cost to fix the car. It was our fault for not buying an extended warranty. The issue is that we told them on day one that there was a problem and our concerns were pushed aside and chalked up to a hemi engine. Had anyone taken the time to investigate our concerns this whole situation could have been avoided.
Thank you Ethan Owens, Tim Edwards, and Preston for spending you Saturday with us. Great deal on a great car, my daughter loves it! The no pressure, no hassle, super easy process was a great experience!