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Service staff was wonderful on my new Honda. The fact they do a Multi-Point inspection every time you bring it in not only makes you feel comfortable... with your vehicle, but also gives you confidence in the staff. Service staff Brian was very professional. They have easy drop off and pick up.
79 years old and 38 year old daughter diagnosed with stage 4 metastasized cervical cancer the first of Sept. Needed car serviced if needed to go to Anderson... Cancer Center, needed to stay with kids and no one to take car. Service department came and got my car, serviced it and gave me $10 to buy gas . No way to beat that service!
I had researched Jerry Damson Honda and had learned that had a great reputation so I went there to buy a car for my son. Sales person Sally Wise enthusiastically... assisted, was "on point", asked what I was looking for then showed me what fit my requirements. She was very patient as I went through my list of "wants", showed she was knowledgeable about cars, had a "can do" attitude, and had excellent "follow through". She made sure we picked one that met the requirements we had for my son (auto transmission, good gas mileage, 4 cylinder). We settled on the 2005 Honda Civic. The finance experience with Preston Brown was fabulous--he was very quick, enthusiastic, prepared, and made the finance experience a pleasant one instead of drudgery. I enjoyed my experience so much, I went back a few days later and, yes, I bought a 2012 Acura TSX and got the same, great sales and finance experience again with Sally and Preston!! After we were done, Sally even paired my cell phone with the tech package for me and then showed me how to import my phone book into the device (since I had never done it and was curious). I made a special request for an after-market add-on, and the front office had no problem getting that added onto the Acura for me (and Sally demo'd it for me). I'm busy, they accommodated MY schedule on the car pick-up too. I can 100% recommend getting your next car from Sally (and Preston can painlessly run it through like *Snap*!). EVERYONE at Jerry Damson Honda was friendly (from the parts persons to the front desk). If you are a super busy, time-crunched person like I am, they can work with you and your schedule. If they can work with ME, then they can make it work for ANYONE! Thank you SO much to Sally Wise, Preston Brown, the management, and all of Jerry Damson Honda!
Thank you for your five star review!
Purchased a new Honda Civic with only 320 miles but oil service life at 60 percent . Unable to validate with service manager using drawings or technical... documents why. Service manager speculated that other factors besides mileage affect oil change frequency.
Rich was the greatest to work with. He was the only salesman out of two states that contacted me back and forth through email as I had ask him to do.... No other dealers or salesmen were will to do that. He delivered my vehicle to me very promptly. I can't say enough about what a great person he is to work with.
Honda manager over the service department was not professional i rather take my car to a shade tree mechanic before i let Jerry Schrimpher work on my car
Was actually heade to GA to purchase a vehicle. We saw a similar vehicle for less, turned north at Birmingham and the made a good deal. Zach and Preston... were very professional and not pushy! Would recommend!
We purchased a 2011 Jeep Grand Cherokee for our son from Jerry Damson Honda. The car had just been traded in, the original owners were still on the lot... purchasing their new car. We were told it had been through inspection and was in perfect working order. We were purchasing the car from a person we have known for over 10 years and had no reason to question what we were being told. After purchasing the car, we were told to bring it back and they would detail it. Upon bringing the car home, I heard a rattling noise while the car was idling. My husband immediately sent a text to the car salesman and he was told it was because the car was a hemi but that he would have it looked at when we brought it back to be detailed. We had to wait a week to bring the car back because Jerry Damson was moving into their new dealership on University Drive. On Monday, Nov. 25 I took the car to the dealership to drop it off for it to be detailed and inspected again. When I arrived, I was approached by two men and I told them who I needed to speak with. The salesmen in the showroom displayed very unprofessional behavior. They stared, hovered and were whispering to one another. The receptionist finally told one salesman that he needed to move away from the area where we were. He did only after he made comments about another female customer. Finally, after a few minutes our salesman came out and we walked out to the vehicle so I could show him the noise. He again told me that the car was a hemi and that was the cause for the noise. I left the car there and was given a car to drive while ours was being serviced. Several hours later when the car was ready I asked my husband to go back and get it because I was not comfortable going back. Again, we were told the noise was because it was a hemi. Fast forward three and a half weeks (Thursday, Dec. 26th) and our son is driving the car and the warning lights come on and the car starts beeping and alerting him that there is a problem. He gets to a parking lot and the car starts smoking from the hood. We immediately take the car back to Jerry Damson Honda where it dies on their lot and continues smoking. We are told they will get it into their shop and look at it. It turns out the noise we were hearing all along was the starter going bad. The starter blew and caused the car to overheat which in turn caused the water pump to blow. Now we get into the discussion of who is responsible for fixing this car. Originally, we were told we were out of luck and it was our responsibility. My husband and I went to the dealership and asked to speak with a manger to discuss the issue. We first spoke with Brandon Damson, the used car manger. We spoke for several minutes about the timeline of the starter blowing. He told us this issue basically came down to ethics and morals. We were told he would look into the issue and get back with us. That evening we received a call that there had been a meeting and they decided they would pay half of the cost to fix it. We were not satisfied with that so we spoke with Micah Daniels, General Sales Manager. He stated that he didn’t have all the details to the situation but would find out and get back to us. He also stated that the best fix may be to trade the car out for a different one. The next morning, Saturday, Dec. 28th we went back to the dealership. I asked if Micah Daniels was in and if we could speak with him. We were told that he was in fact in and that they would get him for us. After several minutes and a few phone calls to Micah from multiple employees of Jerry Damson, Brandon Damson comes out to speak with us. He tells us that out of “good will” they will pay half of the cost to fix the car. It was our fault for not buying an extended warranty. The issue is that we told them on day one that there was a problem and our concerns were pushed aside and chalked up to a hemi engine. Had anyone taken the time to investigate our concerns this whole situation could have been avoided.
Thank you Ethan Owens, Tim Edwards, and Preston for spending you Saturday with us. Great deal on a great car, my daughter loves it! The no pressure,... no hassle, super easy process was a great experience!
After the car was misrepresented about having a 150 point inspection, the car became undriveable before I made my second payment. Jerry Damson says they'll... investigate and call me back. That was over 2 weeks ago and not only have they not offered a reasonable solution I still have not even received a phone call.