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UPDATE WOODY ANDERSON FORD REVIEW/TOTAL CHOAS AND
Interesting Update to my review citing poor service at Woody Anderson Ford posted on Friday, June 4, 2021. In less than 2 hours after posting my review, I received not one but two calls from Tim Roark(?spelling?), leaving voice mails stating he was Service Manager(seems to be a lot of Service Managers) wanting to talk with me for more detail and wanting to correct. Soundered so concerned!! Would be leaving but call him early Monday morning. Well, I've left two (2) messages for Mr. Tim today and so far, now 6:23 CDST NO RESPONSE from this Service Manager!!! I was so impressed with the quick reaching out to me so soon after posting the review. Too bad his concern only lasted for such a short time. Give me a break...this is not the way to solve a problem or show you have any interest in retaining customers. Fortunately, there are lots of Ford dealerships much closer to me when it comes time to purchase a new vehicle if I still want a Ford??? I bypassed these dealers since 1993 because the after purchase customer service was so great at WAF. That's for sure no longer a factor!
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Alyson, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
ac not working
no ac, system recharged, now ac fair price, reasonable time to complete work
Great place to visit!
Very friendly and does what it takes to make the customer happy which is all the matters!! Highly recommend.
Had a wonderful experience with Woody Anderson! Love my "new to me edge"!!
Kayla, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
My New Explorer
Everyone at Woody Anderson worked hard to get me just the car I wanted. I appreciate the extra time and effort on their part, and I will certainly recommend them to friends and family.
Not a good experience with the service department
I took my car in because it was backfiring. I had already replaced the plugs and coil before dropping it off, the car was under extended warranty at the time. They said I had a bad coil pack which was not covered, so I picked it up and turns out the coil pack on the car was not the one I just put on 3 days prior to taking the car into the shop, totally different brand. Not sure if this is common replacing parts with broken parts to get the customer to pay but either way I will never go back to Woody service department in Huntsville.
John, thanks for taking the time to leave us your honest feedback. Please call our manager directly at (877) 315-0514 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great experience, friendly staff!!! Great Great Great
Excellent service. Eric and Paul are a asset to Woody Anderson.
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Carl. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!
They did not find the issue so I'm still concerned about a repeat and being stuck somewhere. Other than that Quinton was very personable and kept me informed.