Woody Anderson Ford

Poor service department serviceing Ford F150 5.0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed.

Everyone at Woody Anderson is always so friendly and ready to help. I just went in for a routine oil change and while I was waiting I received a text giving me the overall multi-point inspection of my vehicle. I had a few questions and a young man at the front desk really took the time to help me understand particular areas of concern that I had. The inspection itself was done thoroughly and I got my car back in a timely manner. I appreciate the service and attention I receive each time. Thank you Woody Anderson!

Had my 2023 Explorer serviced at Quick Lane Madison. Outstanding customer service. Willy Black did a great job facilitating the service. They delivered the car back home. All was great. Mr James Cooper runs a great organization on Hughes Road Quick Lane. Can’t think of anything better

Beginning of Nov, called and made an appt for my truck. First available was 12/3. On 12/2 I dropped off my truck, on 12/3 I received a txt that my truck was done and someone would call when ready for pick up. Heard nothing. I finally called on 12/5 to inquire and was told my truck was at the quick lane and it couldn't be fixed but was given a quote of like 5000. Couldn't get a loaner had to barrow from a friend. 3 days they had my truck and nothing was done and noone called.

I recently purchased two vehicle's from Daven at Woody Anderson Ford in Huntsville. The initial plan was to only trade in our F350 duly on a single rear wheel F250. However once Daven informed us of the outstanding offers Ford was having on the 2024 Mach E's we could not pass up the opportunity to add an electric vehicle to our household. In addition to the outstanding service, we received and continue to receive from Daven, the entire Woody Anderson family have been exceptional to deal with. The entire experience has been outstanding. Over the years we have purchased 6 vehicles at this dealership and this time has been the best experience of all of them. Outstanding Job Daven and the Woody Anderson Ford family!!

Over the years I have purchased 6 vehicles at Woody Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sale has been outstanding. My husband and I both agree for some reason this time we have been very high maintenance and not one time has Daven hesitated to give us world class customer service. It maybe we are just getting older, and this new technology takes some getting used to. Either way Daven and the entire Woody Anderson family have been supporting us the entire way. We stopped in again yesterday a month after our purchase, and they were happy to see us and still as helpful as the day we purchased our vehicles. Thank you so much for the excellent service!!

Lee woods assisted me in buying a used RAV4. He was so nice and helpful. Appreciate Lee so much.

My 2018 Ford F150 developed a significant problem when the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to speak to. He kept saying "just tow the truck in". Right. I was 25 miles away in another town and the business was closing its gates in 30 mins. The man was no help and did not offer to tell me how I could fix the issue. I asked him to please "Google" it and see if there was a solution. He refused and said "tow the truck". He left me hanging on the phone for five minutes saying he would "ask someone". I finally hung up as he obviously was not going to help. My wife sent me a YouTube link on how to disassemble the steering column housing easily and pull the solenoid interface switch. It worked. I called first thing in the morning for an appointment to repair and was told 4 MONTH WAIT!!!!!! TOTALLY UNACCEPTABLE!!! I've had problems with Woody Anderson before and even with an extended warranty, it is worthless. I would NOT recommend this dealership to anyone. Unfriendly and totally unhelpful service.

I purchased a CPO Ford Expedition from Woody Anderson Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the end of January 2024, just 2 months after my purchase, I was left stranded as my newly purchased SUV would not start. I was unable to get my children from school and missed work obligations handling the situation. I reached out to the dealership for help and was told that the car had been sending code to the dealership through their Oasis system since December. The code that was sent to them indicated that the SUV had a voltage issue, but I was NEVER notified of this issue! The resolution they provided was the battery was not the original and it was not hooked up correctly. That seemed odd to me, so I questioned why it ever started if it was not hooked up correctly and got no direct answer. With no background in vehicle mechanics and knowing I purchased a CPO SUV, I trusted the diagnosis and repair from Woody Anderson Ford. I was told I was good to go and though disappointed, I understand that things happen. Just 2 months later, at the beginning of April, AGAIN my car would not start. After only 5 months of ownership, I was again left stranded. So thankful that I was at least not out of town, which was the plan for the weekend for a family event in Atlanta. This time I was told that there were misfire codes sent to the Oasis system. Again, I had no clue or notification of these issues or codes. After almost 2 weeks in the service department, I was told that the gear shift module was bad and that the car could not tell that I was in park and thus would not start. They replaced the gear shift module and assured me that all issues were resolved. I was very uneasy after this repair. Now twice, in less than six months, I was stranded, unable to get my children and inconvenienced with work obligations. Again, I was fortunate to have been stranded during daylight and in safe locations in the city. I realize that the situation could be much different, and my children and I could be stranded anywhere, anytime. This persistent issue in such a short time and the thought of my family’s safety pushed me to consider trading my vehicle. I was assured by the dealership that the car was not a lemon as they would never have certified a car with known issues. I had added only 6,000 miles to the vehicle, so it now had approximately 17,000 total miles. I questioned the value of the trade-in, and I was told they would give $9,000 less than the price paid for it just 5 months prior. I was very disappointed, discouraged, and hopeless by the financial barrier and I could not move forward and take that type of loss on my vehicle. So, for the second time, I left Woody Anderson Ford with the assurance that my vehicle had been repaired and should not repeat this issue. Today, less than three weeks after receiving my vehicle back, I found myself stranded again with the same problem. At this point, I am beyond frustrated. I feel that I did all the right things, especially in purchasing a CPO vehicle from a very reputable dealership. I have NO confidence in the information that I have received so far. I have no confidence in the vehicle that I purchased, and most sadly, I have no confidence that I can safely transport my family anywhere. I, therefore, write this comment from two perspectives, one as a consumer and also as a service provider. I deal in customer service daily, and I would never want someone to feel this way: misled, misinformed, and exploited. I strive to meet the needs of customers and treat them fairly. So far, I feel that I have been failed on both accounts. I do not have a reliable vehicle that the CPO designation should provide, and when seeking a trade-in, the offer was well below expectations and did not show good faith in rectifying the situation. I share this experience to give future buyers

My experience at Woody Anderson Ford was nothing short awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found what i wanted at Woody Anderson. Melanie Henderson did a wonderful job of helping me purchase the f 150 i have been looking for. Everyone was completely open and honest and did not try to charm me into paying for Dealer add-ons that i did not want or need. It was well worth the drive from Southeast Louisiana to Huntsville Alabama to secure my F-150. The truck is awesome and i just love it. I was very specific on what i wanted and Woody Anderson had my truck. Thank you all for a no-nonsense experience.