Stivers Ford Lincoln Mazda

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Reviews

Average Ratings

4.9
1038 lifetime reviews.
  • 5 Star service from Stivers Ford in Montgomery, AL

    I was in the market for a 2012 Model vehicle in the month of Aug. Some of my local dealers (I live 80 miles from Stivers) informed me that I could...


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    I was in the market for a 2012 Model vehicle in the month of Aug. Some of my local dealers (I live 80 miles from Stivers) informed me that I could no longer "order" the 2012's because 2013's were already out. However, they may be able to find what I am looking for from another dealership and I should call them back on Monday to remind them what I was looking for and they would check. I don't know about you, but if they wanted my business, I am sure they would not ask me to be their reminder service. I sent out "feelers" through the USAA car buying service. Hunter Hecht (internet car sales) was the first one to respond w/ what I asked for and a bottom line, "out the door" price via e-mail with a closing stating he would appreciate the chance to "earn my business". I like that, I am all about the bottom line and I wanted to see if Hunter was as good as his word to "earn my business". Let me tell you something, he was better than his word, he backed it up with nothing but action and the bottom line. He found my car twice (there is a back story to that), sent me sticker info, we agreed on a price, financing and an out the door payment after down payment, buyers contract signed, sealed and delivered. Hunter had my car in 2 days, I let him know when I was coming (and it was last minute notification), he had the car ready for a test drive, financing appointment w/ Brett (who was also very personable and professional), educated me on my new focus and out the door within an hour and some change upon arrival! Now, I don't know about you, but that was, BY FAR, the BEST car-buying experience of my life (this is NOT my first new car, 5th). My husband says, "I think I know why his mother named him Hunter", and I agree. Very professional and diligent, committed to excellence and customer service. Buying a new car is never easy, but Hunter et. al. made it painless, straight-forward and as easy as humanly possible. Thank you, Hunter and Stivers Ford for an incredible car-buying experience. Hunter was as good as his word and he more-than-earned my business!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New F-150

    The price jumped $1000 from the internet price to the invoice they submitted to me

    Dealer Response

    Robert, we are so disappointed to learn of this situation you have described. Please give us a call at (334) 613-5000 and we will do our best to m...


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    The price jumped $1000 from the internet price to the invoice they submitted to me

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Robert, we are so disappointed to learn of this situation you have described. Please give us a call at (334) 613-5000 and we will do our best to make this better. We hope to hear from you soon.


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  • Worst dealership I have ever been to

    First they tried to sell me a damaged new car for full price then they advertise there cars at the lowest price then make you pay 7000 over that p...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention, Billy. We value our clients and your feedback so we would appreciate the oppo...


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    First they tried to sell me a damaged new car for full price then they advertise there cars at the lowest price then make you pay 7000 over that price

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this unfortunate experience to our attention, Billy. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (334) 613-5000 and we will do our best to make this better. We hope to hear from you soon.


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  • great job

    yall did a great job. i was looking for a used vehicle that i could afford. i ended up being able to get a new one that i could afford. i never th...


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    yall did a great job. i was looking for a used vehicle that i could afford. i ended up being able to get a new one that i could afford. i never thought that would happen. thank you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2017 Ford Escape

    Ryan Cole has been a great help in the purchase of both of our new vehicles. Always very helpful and very welcoming. It might be a while but we wi...


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    Ryan Cole has been a great help in the purchase of both of our new vehicles. Always very helpful and very welcoming. It might be a while but we will be back

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Car Service

    Although the service tech said they were running behind, I was quite surprised that my service was completed in less than an hour.


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    Although the service tech said they were running behind, I was quite surprised that my service was completed in less than an hour.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Stivers

    great service and take care of heir customers. The salesman made sure I left in brand new car of my choosing and the color I wanted.


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    great service and take care of heir customers. The salesman made sure I left in brand new car of my choosing and the color I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • car service

    Great service as usual. Gary and staff in the Quick Lane Service are great at explaining what they have done and why.


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    Great service as usual. Gary and staff in the Quick Lane Service are great at explaining what they have done and why.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New f150

    Sales staff is very helpful. Dealership was busy the day of private but we did not feel rushed


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    Sales staff is very helpful. Dealership was busy the day of private but we did not feel rushed

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying a used vehicle at Stivers Ford

    When our salesperson, Andrew Jackson, mentioned that he had only been working at Stivers for a month, I was quite surprised - because he had detai...

    Dealer Response

    We're pleased to hear everything was handled to your satisfaction, Robert! If there is anything else we can do to assist you, please let us know! ...


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    When our salesperson, Andrew Jackson, mentioned that he had only been working at Stivers for a month, I was quite surprised - because he had detailed knowledge about the vehicles we were interested in and their features, as well as the overall buying process. It was a great experience, and the price was right, too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was handled to your satisfaction, Robert! If there is anything else we can do to assist you, please let us know! Take care!


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