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I had 10:30 am appointment for oil change for my 2012 Prius and I arrived at the dealership about 15 minutes before the appointment time. I was checked... in around 10:20 and was waiting in the customer area. There were many people in the customer area and people were keep coming in for service. After waiting about an hour and 40 minutes and asked the rep what happened to my car because people arrived later than me left already and the customer area was almost empty. The rep checked and told me that they were working on my car. The rep came to me and told me that the oil filter housing was broken, and I asked him to replace it. The oil filter housing just screws in and it takes ion a minute to replace, the rep said. My car came out around 12:35 pm. It took more than 2 hours to get an oil change. The rep gave me $15 discount. I paid and realized that there was no inspection check sheet for tire pressure, breaks, and etc. I asked where the sheet was and the rep called an mechanic and the mechanic started to fill the sheet. I asked called the manager but a person from customer relationship came out. While I was complaining about delayed service I noticed that break liner thickness was thicker that last oil change (from the same dealer-Reinhart Toyota) even though I did not replace break since the last oil change. I asked them to check and they found that the thickness was described thinner last time. How did it happen?? The mechanic told me that they measured the break pad thickness without unmounting tires this time because I did not want tire rotation. You know what?? I did not rotate tires at REINHART TOYOTA at my last oil change. Anyways, I just needed good and honest explanation why it took more that 2 hours for oil change and why I was the last one received service, the customer area was empty. The service rep and customer relationship person were saying they didn't know. Of course, they apologized but they did not tried to find the cause and did not give me honest answer. I left the dealer and checked my car. Of course as usual there was oil stain on my armrest and I need to clean. I've been coming to this dealership about 5 and half years for oil changes. at the begging, I had problems oil stains on front door and armrest, and I complained. After the dealership moved to crossed the street with a new building, they got better but still I got oil stains and I've been cleaning. I was still coming to this dealership because this is the only Toyota dealership in Montgomery, AL. No competition!! However, I have to look for other place to receive services for my car.
Great follow up by dealer. have not purchased yet still shopping for highlander.
The use cars was at a great price.The sales persons was very helpfull and didn't pressure you to make any dicision right away.
I was traveling from out of town and was having issues with my Corolla. I had no choice but to stop at the nearest dealership for help. I did not have... an appointment and understood that it may take several hours. After 5 HOURS!! and no one had even looked at the car, Kevin (wonderful service rep) assigned my car to a mechanic to help. All I needed was new tires which took another hour and a half. I have never had an appointment at my Toyota dealership in Atlanta and have always been taken care of as a valued paying customer and never been there longer than three to four hours on any service/repair I've had done. After my 7 hour experience at Reinhardt, I believe they need to reevaluate the way they handle their customers with no appointments. I left there feeling neglected, unimportant, and pitied by every mechanic and rep who walked by who knew I'd been there all day. I was grateful that I was able to have it fixed and that I didn't have to spend the night at a motel over tires but no customer should ever have to feel as I felt that day.
I found everything to be extremely convenient for me. The service is good and the variety is even better.
Everything from the buying experience of my '15 Camry was nothing but a terrible experience. Staff was very rude and poor customer service. When i finally... closed the deal on the purchase of my car, I could not tell you who exactly my salesman was. I had at least 4-6 of them. Most confusing and unorganized car buying process I've ever experienced. I figured I would give Reinheardt a second try when I took my Camry in last week for its first 10,000 mile scheduled toyotacare maintenance. This experience was not pleasant as well. My appointment was at 8:30. I arrived right on time and turned the vehicle over to service team. I saw my vehicle from where I was sitting in the waiting room pulled out when it was finished at 9:00. What I don't understand however, is why my car sat there an additional 30 minutes before someone came and got me. Other people after me were in and out, but for some reason my car sits there 30 extra minutes after it's already done. It's as if they were intentionally making me wait on purpose. I would like an answer Reinheardt??
We apologize for any inconvenience we may have caused you. Customer Service is our highest priority, and we would love the opportunity to win back you...r good business. Unfortunately, you did not list your name, so we have no way to contact you. If you'd like to give us a number, we'd love to have a manager give you a call so as to investigate your concerns.
I scheduled an appointment for a tune up for March 10, 2015 apx 5 days in advance. I had a 7:30 AM. appointment and I asked for my truck to be completed... no later than noon. Since I did not get a call by 11:30 that day, I decided to go by Reinhardt Toyota and inquire about the status of the repairs. Much to my surprise, they had not started working on my truck at 11:45 A.M.. I explained that the reason that I made an appointment was because I also had work that I needed to use my truck for and that I could not spare another 4 hours. I asked them to release my truck and I left. Needless to say, I am not a happy camper. There is no other Toyota dealer in Montgomery so I have to go to another shop to get my tune up completed.
Sherrill, we want to apologize for our service department disappointing you. We understand that your time is valuable, and would love an opportunity t...o win back your good business. Customer satisfaction is our highest priority, and we're constantly striving to improve ourself. We will take your feedback into consideration. and invite you to consider us for your next service need.
I had the best experience of my life buying a new Lexus from Reinhardt Lexus. My salesman Mark Harmann was very helpful answering all of my many questions,... he helped me get exactly the car I was looking to buy. No high pressure sales. I most definitely would recommend Reinhardt Lexus to my friends and anyone.
Thanks for sharing your experience. You were in great hands with Mark. He works hard and will be thrilled to hear your compliments. I appreciate your ...recommendation and we hope to work with you again in the future!
I'm a disabled and retired Veteran and own a 2001 Tacoma with 221000 miles on it. I bought the truck used 2 years ago from a used car dealer. Since my... purchase, I put on 40000 of those 221000 miles on the truck with nothing but routine maintenance. I perform my own minor maintenance like oil changes, tune ups, etc. unless my disability or technical ability causes me to be unable to do so. When that is the case, I take my vehicle to a dealership or independent shop for help. Well, the other day, my check engine light came on and since this is beyond my technical ability, and was only 9 miles away, I decided to take my truck to Reinhardt Toyota in Montgomery Alabama to have it checked out. When I arrived, I was greeted at the service window and after providing details about myself and my vehicle, I was asked to come back to a service consultant's office. The service consultant, notified me that this dealership will not work on my truck. Why? I was given the explanation of due to the high miles on the truck and me not having a service history with this dealership or another Toyota servicing facility, they won't do any work on the truck. I asked to speak to the Service Manager who told me the same thing. When I asked to see a copy of the policy, I was told "no" by the Service Manager. I expressed my dissatisfaction and argued with the Service Manager who finally gave in and very begrudgingly offered to put my truck on the computer with the caveat that they would still not fix the truck if any issues were discovered. Due to being upset with their internal policy, I opted not to have them touch my truck at that point. I attempted to then talk to someone in the dealership's leadership role but was unsuccessful because no one in that role was currently available. I then spoke with the dealership's receptionist who provided me with Toyota's Customer Care phone number per my request. After 2 days of communicating with Toyota's US Headquarters, they were finally able to contact the dealer at the end of the second day. They patched me in to the Office Manager who was at that point on hold, waiting for me on the phone. I explained the situation and was told of the same policy and that Reinhardt Toyota would still not perform work on my truck because of its high mileage and my lack of customer history at the dealership or another Toyota facility. I pleaded my dissatisfaction to no avail. She explained to me that the policy is in place because many customers in Alabama, who likely bought their Toyota from a used car dealer, "tend to" complain about the technicians doing things like scratching radio faces etc. and that it simply didn't make business sense for them to work on vehicles like mine. She suggested that I take my truck to another dealership or independent garage. In summary: If you have a high mileage Toyota vehicle (there are many on the roads), and you do not have a service history with this dealership or another Toyota dealership, be advised that you will not be able to have your vehicle serviced at Reinhardt Toyota.
Mr Snyder, I apologize for disappointing you in our service department. Our goal is to please as many of our customers as we can on a daily basis, we... do not plan to disappoint people. It is regrettable that we can not service your vehicle. However, we try to allocate our resources to best serve the customers who continue to return and service at Reinhardt so we can continue to serve them efficiently and effectively. Good luck with your vehicle, I hope you enjoy many more miles of service from your Toyota product.
Had a pleasant experience leasing a 2015 Tacoma. Salesman was ver knowledgeable, easy to talk to and had answers for all questions. No pressure, just facts... made the process enjoyable and easy. The excellent product sales itself. Thanks Reinhardt.
Thank you, G.M., for your review. The new Tacoma's are spectacular, aren't they? We're so pleased you enjoyed working with us, and we wish you many "r...ugged" memories in your new truck :)