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Used 877-240-8596 Email Dealer
Service 866-841-9614

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Reviews

Average Ratings

4.9
Average based on 111 reviews
  • Repair scratches

    My appointment was at 8:00. Once I got there they said they were informed the man that was to work on my car was not going to be there until 8:30...


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    My appointment was at 8:00. Once I got there they said they were informed the man that was to work on my car was not going to be there until 8:30. I was not informed ahead of time. I had told the man I live in Mobile and I have to take off work to bring my car there. Then I called to see if it was finished at time I was told it would be. I got cut off. Waited for 20 minutes called back and was told. Oh your car is ready. I asked why they didn't call and let me know. I had to go back to work. I ended up taking the day off because it took so long. I am coming back Friday. I hope they don't change time on me again.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Chevy Cruze purchase

    Just bought a new 2015 Chevy Cruze. Made contact with the online sales manager, Mike Doane to complete the transaction. He was very helpful in ...


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    Just bought a new 2015 Chevy Cruze. Made contact with the online sales manager, Mike Doane to complete the transaction. He was very helpful in facilitating the transaction. Concluding the sale was easy, not a lot of waiting around. Looking forward to my new experience with our new Chevy Cruze.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Was not to traumatic of a buying service

    Overall not too bad. Was disappointed in the way my car was cleaned. Bought a used vehicle and it took them 3 hours to get it ready. Climbed in th...


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    Overall not too bad. Was disappointed in the way my car was cleaned. Bought a used vehicle and it took them 3 hours to get it ready. Climbed in the vehicle and in the crevices an such, still had crumbs that they did not take the time to get to.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Very poor service!!!!!

    When I brought my 2015 Silverado crew cab, I had a few paint scrapes, no big dead or so I thought. I live 100 miles away from this dealership and ...


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    When I brought my 2015 Silverado crew cab, I had a few paint scrapes, no big dead or so I thought. I live 100 miles away from this dealership and after 5 times down to the dealership I still don't have my paint done. The last time I went in I was going to get my paint done. I also told the service department that when I drove at night my headlights, both hi and low were very deem. So after half a day they came and got me. The first thing I was told that my paint did not look right to them and as far as my light problem, I was told it was to bright outside. But if I would Waite until my next oil change, I could bring it in and they would fix my paint. They said that my oil change would be free. Well after hundreds of miles and lots of gas, I get a free oil change. All I can say, is that oil must coast a arm and a leg. As for my lights, I'll use another dealership.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Ttown Bound in My First Truck

    Great experience with the salesman. Other sales people were happy to assist if he was busy. I never felt pressured and was able to take the time...


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    Great experience with the salesman. Other sales people were happy to assist if he was busy. I never felt pressured and was able to take the time I needed to make the buying decision. The sales manager was also very helpful in the process.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • So Impressed!

    Wow! I am beyond thrilled with my new purchase from Terry Thompson! The sales associates were very professional and thorough and gave me a terri...


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    Wow! I am beyond thrilled with my new purchase from Terry Thompson! The sales associates were very professional and thorough and gave me a terrific price! So grateful for their kindness and knowledge. And loved buying LOCAL from a dealership that does so much to support our community! If I had shopped the entire country, I know I couldn't have found a better deal or had a better experience. Thank you Terry Thompson Chevrolet! Happy, Happy, Happy in Fairhope!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Excellent Service Department

    What a terrific Service Department! Customer satisfaction and their peace of mind is achieved by always reassuring that the job will be properly ...


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    What a terrific Service Department! Customer satisfaction and their peace of mind is achieved by always reassuring that the job will be properly diagnosed and completed by professionals. Thanks to all for a job well done....

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great car buying/servicing experience

    Gerard Sims is a great person to buy a car from. I asked him to "keep an eye out" for a particular type of small SUV for my teenage daughter and ...


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    Gerard Sims is a great person to buy a car from. I asked him to "keep an eye out" for a particular type of small SUV for my teenage daughter and within 1 week, he found the absolute perfect vehicle for her and I bought it. He had the paperwork done and we left with the car within the hour. I ran into a couple of minor issues after purchasing but their Service Department handled it like pros and had the car was repaired and returned to me quickly. EVERYONE I dealt with followed-up and make sure I was satisfied. Great job Terry Thompson Chevrolet!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Service

    Service Dept is always on top of things, taking care of my Traverse to keep me and my family safe and moving! Thanks to Courtney & Jason!


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    Service Dept is always on top of things, taking care of my Traverse to keep me and my family safe and moving! Thanks to Courtney & Jason!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great experience.

    Worked with Cliff Stapleton and he was amazing. Got the car exactly how I wanted at a price that I was happy with. It was simple, and stress free!...


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    Worked with Cliff Stapleton and he was amazing. Got the car exactly how I wanted at a price that I was happy with. It was simple, and stress free! Wonderful car buying experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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