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Reviews

Average Ratings

3.7
12 lifetime reviews.
  • Searching for a used car

    Called about a used car they had on cars.com. was wanting to set up a test drive. Sales rep called me back in an adequate time frame. But informed...


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    Called about a used car they had on cars.com. was wanting to set up a test drive. Sales rep called me back in an adequate time frame. But informed me that the car had already been sold. He said that I could check out their used car inventory so I did but didn't find anything else that I wanted to look at. So I never visited the dealership. The sales rep stayed in touch until I told him I was no longer in the market as I had already found another car that I liked and purchased. Can't speak on quality of service at dealership nor buying experience since I didn't visit the site not purchase a car from them. But would visit if I am in the market again and they have what I am looking for.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Warrenty Dashboard Repair

    We have been waiting over two years to have our cracking dashboard repaired under warranty. This is unlike the good service that we received from...


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    We have been waiting over two years to have our cracking dashboard repaired under warranty. This is unlike the good service that we received from their dealer in Florida.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • No return calls

    I purchased a new Lexus 10/15/16 there was a mistake made in the paperwork which cost me additional funds at the tax office. I have been calling...


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    I purchased a new Lexus 10/15/16 there was a mistake made in the paperwork which cost me additional funds at the tax office. I have been calling twice a day for the past four days. Left messages for the finance dept., Two sales managers and my salesman. No return calls, apparently after you leave the lot you are on your own! Shame, lost future sales.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Maintenance service

    Maintenance service completed on time frame given by the representative


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    Maintenance service completed on time frame given by the representative

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very positive experience

    I recently purchased a jeep from this dealership and even though the process took a while, the customer service was bar none! Would recommend thi...


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    I recently purchased a jeep from this dealership and even though the process took a while, the customer service was bar none! Would recommend this business to anyone interested in buying a vehicle and I will definitely go back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Felt very comfortable and appreciated

    I recently took my older Lexus in for repairs and received the same competent and professional service as always from my service writer, Saline. A...


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    I recently took my older Lexus in for repairs and received the same competent and professional service as always from my service writer, Saline. Although they have a very vibrant and busy service department, they always take time to listen to all of my needs and they are very thorough in taking care of them. This is the first time I actually sat in their customer lounge - as I normally drop my car off and leave immediately in one of their loaner cars. Today I needed to do some work on my laptop computer, so I made use of their waiting area for about 15 minutes. To my surprise, an attendant, Vanetta, greeted me and offered my snacks and beverages and made sure that I got seated comfortably and had everything I needed. Nice touch! Kudos to the owners and managers at Lexus of Mobile for making sure their customers feel appreciated!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best Customer Service

    I have been using Lexus of Mobile since 2009. Making appointments with Lynn has always been a pleasure. This visit John helped me with my car. He ...


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    I have been using Lexus of Mobile since 2009. Making appointments with Lynn has always been a pleasure. This visit John helped me with my car. He went over and above. Because I live out of town, John and the mechanics made sure my car was done quickly. Always great service!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Worst service manager ever deal

    In view of my personal experience, I think Lexus of Mobile service manager is the worst manager I have ever deal. The service department messed up...


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    In view of my personal experience, I think Lexus of Mobile service manager is the worst manager I have ever deal. The service department messed up my LX570 Lexus wheels by spraying some chemicals during so called complimentary wash. Immediately after oil change service, I noticed so many white spots on the wheels, I showed the wheels to my service representative and he told me the manager is on the leave and once he will come back he will contact me in order to resolve the issue. I called couple of time directly service manager regarding the issue and left several messages. In addition, I asked my service representative to give him a reminder regarding the wheels. It has been about 45 days passed but I didn’t receive a single phone call from Lexus of Mobile service manager as I was told he will get back to me. I have never seen such a nonprofessional behavior from any service manager ever.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service!

    Brought my 2015 Lexus Rx350 for 10,000 mile service. I had booked the service with a request for a loaner on line. The appointment was for 1015, a...


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    Brought my 2015 Lexus Rx350 for 10,000 mile service. I had booked the service with a request for a loaner on line. The appointment was for 1015, and I arrived at the dealership at 1010. I was met by the specialist, and the loaner was ready and waiting. He said that the car would be ready at 1230, and it was. It had been washed, and was clean. This was indeed a 5 star excellent service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No pressure, Friendly staff

    I purchased a 2015 Lexus ES350. I dealt with Jason Meaux and Jason Potts and they were both very helpful and informative. Everyone I dealt with at...


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    I purchased a 2015 Lexus ES350. I dealt with Jason Meaux and Jason Potts and they were both very helpful and informative. Everyone I dealt with at the dealership was friendly. I think I will like doing business with this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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