Palmer's Toyota Superstore

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Reviews

Average Ratings

4.9
41 lifetime reviews.
  • Made Car Buying Efficient and Fun!

    Loved working with Palmer's Toyota to purchase my new Toyota Highlander. They were quick to respond, cheerful to answer questions, and patient wi...


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    Loved working with Palmer's Toyota to purchase my new Toyota Highlander. They were quick to respond, cheerful to answer questions, and patient with my processing. Will definitely be back to see David Parnell and the rest!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Customer Service

    We recently purchased a 2015 Corolla. Our sales representative was Nick Zavros who went out of his way to ensure that we were completely satisfie...


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    We recently purchased a 2015 Corolla. Our sales representative was Nick Zavros who went out of his way to ensure that we were completely satisfied with our experience. He was not pushy or aggressive while helping us choose our vehicle. Overall, our experience was 100% satisfactory and seamless because of Nick. The Finance Manager, Chris, is awesome too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy and for service

    I purchased a new Sienna in 2015. My salesman was David Parnell. I called looking to find out more details about the Auto Access Seat that Toyota ...


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    I purchased a new Sienna in 2015. My salesman was David Parnell. I called looking to find out more details about the Auto Access Seat that Toyota offers. I called the other Mobile Alabama dealership and they wasn't really interested in helping me, I guess they assumed I wasn't serious. Nonetheless Mr. Parnell did the research and went above and beyond in getting me the best deal possible. We have become family and will return to Palmers and Mr. Parnell when the need arises for another vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • service of my new 2016 toyota tacoma

    great service and great place to relax while waiting on your vehicle to be completed.


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    great service and great place to relax while waiting on your vehicle to be completed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Sales Person-Top Down Process Needs Work

    I live in Pensacola and I purchased a 2016 RAV4 from Palmer's in April '16 . This was my second vehicle purchase from Palmer's Toyota. My first pu...


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    I live in Pensacola and I purchased a 2016 RAV4 from Palmer's in April '16 . This was my second vehicle purchase from Palmer's Toyota. My first purchase was a new 2003 Toyota Tundra and I was highly satisfied with the whole process then-very easy and very simple. This time, I initiated contact with Palmer's internet sales through a car buying service. That part of the sales process was made too difficult insofar as negotiating a fair price. However, eventually we negotiated a fair price that buyer and seller could agree on which I thought was fair, but the road there was way too far and winding. It could have been much easier and simpler. That said, the best part of my experience this time was with the sales lady that they referred me to in order to finalize the sale. Her name is Ann Phoutphong and man she is very good-not pushy at all. When we drove over to finalize the sale, she was so pleasant, incredibly patient and didn't rush my wife and me, even though she had another customer who was waiting for her at the time. Ann patiently took us through all the technology. This was good for us because my wife and I are nearing retirement and we're technologically challenged! This worked out well because I got the convenience package (safety technology that you want). She paired my phone to the SUV audio bluetooth, offered to set up etunes but I elected not to at that time. She let me know that if I later changed my mind about setting up the Etunes, she would take care of it and said just call her. Wow! She had real good product knowledge which is important to me when I buy any product. If we asked her a question about the vehicle that she didn't know, she whipped out her smartphone and found the answer right then. So I give her 5/5 stars for being so good. Ask for her if you go there-you will really like her. I hope this helps. Good luck!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very pleased with our purchase of a 2016 RAV4!

    We just bought a 2016 Rav 4 and we couldn't be happier! Had a great experience with our salesman David Madison! He really listened to what we were...


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    We just bought a 2016 Rav 4 and we couldn't be happier! Had a great experience with our salesman David Madison! He really listened to what we were looking for!the financial manager Tony Hearn was a pleasure to work with too! Thanks! Steve and Pam Daffern

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Internet Sales

    My internet sales representative, Ann Phoutphong, was excellent. She made the purchase of my new RAV4 a great experience. She is very knowledgable...


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    My internet sales representative, Ann Phoutphong, was excellent. She made the purchase of my new RAV4 a great experience. She is very knowledgable and set everything up for me before I drove away. I would recommend her expertese to anyone searching for a new Toyota. I can not say enough about her friendly and professional service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Really happy with Palmer's Toyota

    Looked at Palmer's online site at their Tacoma inventory. Sent in an email and received an immediate response from Ryan in internet sales. We touc...


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    Looked at Palmer's online site at their Tacoma inventory. Sent in an email and received an immediate response from Ryan in internet sales. We touched base the next morning and he had a truck he thought I would like. I went by the dealership and he had the car ready. I test drove with Ann in internet sales .She was extremely knowledgeable and answered all my questions. I asked about adding a step bar . They had it in stock and said they could install it right away. We confirmed the financing signed the paperwork with Colton and I was out the dealership. Great sales team. Probably the smoothest car / truck transaction I've ever had in 40 years of driving. Not pushy just easy to talk with and real considerate of our time. Thanks Ryan, Ann and Colton in internet sales.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2015 le camry for a check up

    brought my new camry (3000 mi) in to check for a possible leak in back taillights. could see drops of water through edges. James Ard checked , bro...


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    brought my new camry (3000 mi) in to check for a possible leak in back taillights. could see drops of water through edges. James Ard checked , brought me back to the shop for an explanation. said the water could not get into the taillights because of a seal barrier in place. He was very helpful and Tito also checked the front end for an unusual squishing sound. All was well. Thanks. This is our fifth toyota and we are always pleased.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    Absolutely wonderful experience with salesman David Parnell. I have now bought three cars from Palmer's and cannot express how truthful honest and...


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    Absolutely wonderful experience with salesman David Parnell. I have now bought three cars from Palmer's and cannot express how truthful honest and easy to work with David Parnell and his manager Mark Hammel were. I really had a great experience and absolutely love my 4Runner. I went to Palmer's after going to Eastern Shore Toyota and having a bad experience. I was referred to David by Justin Fadalla and David did not leave that night until we had a vehicle I wanted. Just because Palmer's does not have it on the lot, does not mean they can't get it for you. I learned my lesson by going somewhere else other than Palmer's. :). I highly refer David Parnell and Palmer's Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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