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|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 8:00 PM|
|Sat||9:00 AM - 6:00 PM|
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I drove down from bowling green Ky. Hands down easiest car purchase ever.I bought a 2018 Camry XSE. Steve B. the (sales mgr) & Jon M. the (salesma...
I drove down from bowling green Ky. Hands down easiest car purchase ever.I bought a 2018 Camry XSE. Steve B. the (sales mgr) & Jon M. the (salesman) were very professional an knowledgeable which made our car buying experience very enjoyable.If you want a stress free buying experience you have to shop at Ron Hibbard in Gallatin Tn.
I had been going to another Toyota dealership. They told me that my 14' Tundra needed front and rear brakes. The price they gave me was hefty. I d...
I had been going to another Toyota dealership. They told me that my 14' Tundra needed front and rear brakes. The price they gave me was hefty. I decided to wait. I took my truck to Ron Hibbard because they gave me a price for the same service for $100 less. As it turns out, I didn't even need brakes, the pads still had greater than 50%. Instead, I got my rotors turned due to a little vibration on the front. Needless to say I will never go back to anyone else but Ron Hibbard.
Scheduled a water pump and belt replacement and repair a 6??? ground wire for 10:30am. I arrived at 10:15am. My car was inspected and I was told ...
We appreciate the time it took for you to write this review, and we understand that we made a few mistakes. We underestimated the time it would ta...
Scheduled a water pump and belt replacement and repair a 6??? ground wire for 10:30am. I arrived at 10:15am. My car was inspected and I was told the water pump was bad. I was told the price to replace the water pump and drive belts would cost $515.00 (before taxes). If They had to order the ground wire it would be $15.00, but they would try a cheaper route from a local auto parts store. I was told the repair would take 2 - 2.5 hours. And they would provide a courtesy car wash. The job took 4 hours and 15 minutes. I had to ask for my car twice, because I had to take my daughter to the doctor. The excuse Carl gave me for the extra time for the job was the mechanic eats lunch from 12 to 1 and sometimes it???s takes a long time to bleed a cooling system. Factoring the mechanic???s lunch hour, we???re still at 3 hours plus. Bleeding a coolant system is not that difficult. My car was not washed. No one had to courtesy to tell me why it was going to take longer than what they originally told me. They knew how to contact me. I sat in the waiting room, except for when I walked to Subway for lunch (45 minutes). Before I left for lunch, I made sure they had my cell phone number. The total bill $633.03. I still do not fully understand (even with taxes) how it go to be that high. The ground wire they told me would be cheaper than the dealership wire turned out to cost me $34.00, instead of $15.00. Explain that one to me Mr Hibbard.
We appreciate the time it took for you to write this review, and we understand that we made a few mistakes. We underestimated the time it would take, neglected to keep you informed about what was going on, neglected to explain the charges thoroughly and were not able to wash your car in that time frame, and for these things we are very sorry. We reached out and reviewed the charges with you and attempted to show our appreciation for you as a customer and for your time lost, we have made the offer of a $100 service credit and a full detail on your vehicle, which is a $130 value. Unfortunately up to this point, you have not accepted that offer. Therefore, we just wanted to make sure that you had this offer in writing. We would like to wrap this situation up in the next 15 days. Please give us a call at 615-230-9000 and ask for our service manager, Jeff Gautsche.