New 888-901-3454 Dealer Website
Used 888-227-9651 Email Dealer
Service 877-648-6811

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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun 1:00 PM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 2:00 PM
Sun Closed
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Reviews

4.9
Average based on 672 reviews.
  • Buying Experience

    I must say that I was pleasantly surprised with the no-hassle experience I had when I recently purchased my car. The staff was professional, but n...

    Dealer Response

    Wow,thank you so much. We appreciate your business and look forward to working with you again.


    Show Full Review

    I must say that I was pleasantly surprised with the no-hassle experience I had when I recently purchased my car. The staff was professional, but not stuffy. I felt very comfortable not only with the atmosphere, but also with the deal that I received. I didn't feel pressured into buying a vehicle or "extras" that I didn't want or need. I've always rated buying a car the same as going to the dentist.....a very painful experience, but necessary! Well not anymore!!! I will be telling my friends and family about my experience at Ford/Lincoln Franklin!!! GREAT JOB GUYS!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow,thank you so much. We appreciate your business and look forward to working with you again.


    Hide Full Review
  • Ford of Franklin Sales Review

    I was looking for a used truck and Pat Carlson was my salesperson . He let me know what was available and the straightforward price. I took severa...


    Show Full Review

    I was looking for a used truck and Pat Carlson was my salesperson . He let me know what was available and the straightforward price. I took several months to pull the trigger and Pat followed up with me on a regular basis while never pressuring me or trying to spin anything. I ended up buying a new truck due to their lifetime drive train warranty. The dealership was always professional and courteous. I would recommend to anyone using them for your next purchase.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Andrea Youngblood

    As I began driving to Nashville from Memphis I noticed that my brakes were becoming increasingly difficult to engage. I phoned from Murfreesboro. ...

    Dealer Response

    Thank you very much for taking your time to leave us this review!! We are so happy to hear everything went so well and smooth! If you ever need a...


    Show Full Review

    As I began driving to Nashville from Memphis I noticed that my brakes were becoming increasingly difficult to engage. I phoned from Murfreesboro. Ms Youngblood instructed me to bring my car into the Franklin dealership as I was traveling there the next day. She fit me in to the schedule, gave me a ride to work and back (it was only a block) and facilitated my repair in ONE day. It was amazing! Her customer service skills are off the chart! ! I can't express how happy I am. She really cares about the customer. If she is indicative of the type of person being employed by Ford.......Y'all are in good shape. Nice job Andrea. As a loyal Ford customer, you just reinforced why I will aways buy Fords. I rarely write reviews but, the service I received was amazing. GREAT JOB ANDREA!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking your time to leave us this review!! We are so happy to hear everything went so well and smooth! If you ever need anything from Andrea and she isn't here feel free to call in any anyone in our staff and they will treat you the same!!! Thank you very much!!


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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

Sell or Trade-in Your Car for Cash

Dealers are constantly looking for used

inventory. Request an appraisal to find

the cash or trade-in value of your car.

About Our Dealership

Dealer on Cars.com since October 2005

We have a strong and committed sales staff, with decades of combined experience, ready to satisfy our customers. Feel free to browse our inventory online, set up a test drive or inquire about financing! Ford Lincoln of Franklin is here to help!

At Ford Lincoln of Franklin we strive for 100% customer satisfaction. Anything you need, we are happy to help. Our Internet Sales Staff is available around the clock. Simply contact us with any questions, comments or concerns you may have. You may also call during regular business hours to speak with a manager or sales representative.

We look forward to working together soon.

"Ford Lincoln of Franklin - One Call Is All It Takes!"