Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
1014 lifetime reviews. Includes reviews of Ford Lincoln of Franklin from DealerRater.com
  • Best Service Experience I've ever Had

    My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They im...

    Dealer Response

    Thank you so much for your Kind review! We are so happy to hear that you had a great experience with us here. We here at Ford Lincoln of Franklin ...


    Show Full Review

    My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immediately supplied me with an awesome brand new loaner SUV to drive while my car was being repaired so I was never inconvenienced. The service department called first thing Saturday morning to find out as many details as I had to offer and gave me multiple forms of communication, including a direct line and texting straight to the service manager in charge of my repair. They kept me informed the entire time and called before closing Saturday to let me know where they were in the process. Ford of Franklin’s service department found a way to completely repair the issue without purchasing new parts – That is a HUGE win that helps save you money. Nice to know there are service departments out there that are looking out for you. They even had my car washed when I came to pick it up mid-week. Every single person that I dealt with was friendly, offering to help with anything, and answered all my questions. Wouldn’t go anywhere else after that experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your Kind review! We are so happy to hear that you had a great experience with us here. We here at Ford Lincoln of Franklin take a lot of pride in the way that we treat our customers and to hear that your experience with us was so good makes us very happy to hear! If you ever need us for anything please don't hesitate to give us a call.


    Hide Full Review
  • Purchase Experience

    Cody was absolutely awesome! Extremely knowledgeable. As well as Hayne too. I must say that we were pleasantly surprised with the no-hassle experi...

    Dealer Response

    Thank you so much for the great review! We are so happy to hear that you had a great experience with us! If you ever need us for anything please f...


    Show Full Review

    Cody was absolutely awesome! Extremely knowledgeable. As well as Hayne too. I must say that we were pleasantly surprised with the no-hassle experience we had when we purchased my daughters car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the great review! We are so happy to hear that you had a great experience with us! If you ever need us for anything please feel free to reach out to us for anything at anytime.


    Hide Full Review
  • Bad apple
    June 8, 2017

    We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found...


    Show Full Review

    We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found out why there was a delay. . He seemed not to care that our family was struggling with one car. We visit this dealer often and still will but we won't be seeing Matt again.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Wonderful experience!
    June 3, 2017

    Cody was absolutely the best! Extremely knowledgeable. Made us feel so at ease. So very very polite & gracious! Super super young man who is a g...

    Ford Lincoln of Franklin

    Thank you so much for giving us the opportunity to be your dealership! There is nothing we value more than the satisfaction of our customer and th...


    Show Full Review

    Cody was absolutely the best! Extremely knowledgeable. Made us feel so at ease. So very very polite & gracious! Super super young man who is a great asset to the dealership! We were really impressed with him & will not hesitate to recommend him and the dealership!!!!

    Does recommend this dealer
    Ford Lincoln of Franklin

    Thank you so much for giving us the opportunity to be your dealership! There is nothing we value more than the satisfaction of our customer and there happiness. We are thrilled to hear that your experience was a great one and we look forward to working with you in the future. Thanks again!


    Hide Full Review
  • Very satisfied
    May 25, 2017

    Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Woul...

    Ford Lincoln of Franklin

    Thank you so much for the kind words and great review! There is nothing more important to us than the happiness and satisfaction of our customers....


    Show Full Review

    Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Would recommend dealership to friends.

    Does recommend this dealer
    Ford Lincoln of Franklin

    Thank you so much for the kind words and great review! There is nothing more important to us than the happiness and satisfaction of our customers. We are here for you for whatever you need at any time. We look forward to working with you in the future and welcome to the Ford Lincoln of Franklin family!


    Hide Full Review
  • Job Well Done
    May 22, 2017

    Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody!

    Ford Lincoln of Franklin

    Thank you so much for the great review! We are thrilled that you gave us the opportunity to be your dealer. If you ever need us for anything pleas...


    Show Full Review

    Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody!

    Does recommend this dealer
    Ford Lincoln of Franklin

    Thank you so much for the great review! We are thrilled that you gave us the opportunity to be your dealer. If you ever need us for anything please let us know. We look forward to working with you in the future and welcome to the Ford Lincoln of Franklin family!


    Hide Full Review
  • Best Service Experience I've had Yet
    May 18, 2017

    My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They im...

    Ford Lincoln of Franklin

    Thank you so much for your great review and kind words! There is nothing more important to us than the happiness and satisfaction of all our custo...


    Show Full Review

    My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immediately supplied me with an awesome brand new loaner SUV to drive while my car was being repaired so I was never inconvenienced. The service department called first thing Saturday morning to find out as many details as I had to offer and gave me multiple forms of communication, including a direct line and texting straight to the service manager in charge of my repair. They kept me informed the entire time and called before closing Saturday to let me know where they were in the process. Ford of Franklin???s service department found a way to completely repair the issue without purchasing new parts ??? That is a HUGE win that helps save you money. Nice to know there are service departments out there that are looking out for you. They even had my car washed when I came to pick it up mid-week. Every single person that I dealt with was friendly, offering to help with anything, and answered all my questions. Wouldn???t go anywhere else after that experience!

    Does recommend this dealer
    Came in for service or repair
    Ford Lincoln of Franklin

    Thank you so much for your great review and kind words! There is nothing more important to us than the happiness and satisfaction of all our customers. It thrills us to hear that you had such a great experience with us even though you were trouble with your vehicle. If there is anything you ever need from us please do not hesitate to give us a call or an email or if you just want to stop by and say hello, please come see us!


    Hide Full Review
  • Great Experience - Thanks Cody Martin!
    May 17, 2017

    I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away ...

    Ford Lincoln of Franklin

    Thank you so much for the great review! There is nothing we value more than the satisfaction of our customers before, during, and after the sale. ...


    Show Full Review

    I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from the deal. When I reached out to other dealerships, Cody Martin immediately contacted me and informed me that not only could he beat the deal that I was being offered, but that he could crush it. True to his word, when I arrived at Ford Lincoln of Franklin, Cody Martin set me up with the exact Ford Explorer Sport that I was looking for. His deal was incredible, he and the rest of the staff were a pleasure to work with and I cannot recommend Ford Lincoln of Franklin enough. I arrived late in the evening and instead of having me drive all the way back the next day (I'm from Clarksville), they stayed late to help me complete the purchase and save me the additional trip. This was the second vehicle that I purchased from their dealership in a three year period and both experiences were painless. Ford Lincoln of Franklin employs quality individuals that care about the experience that you have, and Cody is a fine example of this.

    Does recommend this dealer
    Ford Lincoln of Franklin

    Thank you so much for the great review! There is nothing we value more than the satisfaction of our customers before, during, and after the sale. We work very hard to make sure that our customers feel welcome and that they are not just purchasing a vehicle from us but that they are buying into the Ford Lincoln of Franklin family. Thank you for giving us that opportunity. We look forward to all our future dealings with you.


    Hide Full Review
  • Awesome Buying Experience!
    May 8, 2017

    Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request...

    Ford Lincoln of Franklin

    Thank you for the awesome review! There is nothing in the world more important to us than the satisfaction of our customers. We are thrilled that...


    Show Full Review

    Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request I made online to walking out the door with the keys to our new F150. We can't thank him enough for such a seamless buying experience.

    Does recommend this dealer
    Ford Lincoln of Franklin

    Thank you for the awesome review! There is nothing in the world more important to us than the satisfaction of our customers. We are thrilled that you had a great visit with us and we were able to facilitate all your needs. Please let us know if there anything we can do for you in the future and we look forward to all your future visits! Welcome to the Ford Lincoln of Franklin family!


    Hide Full Review
  • Excellence from start to finish!

    I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedi...

    Dealer Response

    Thanks for the great review! Customer satisfaction is our number one goal and to hear that we were able to make your experience a pleasant one mea...


    Show Full Review

    I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review! Customer satisfaction is our number one goal and to hear that we were able to make your experience a pleasant one means the world to us! We look forward to doing future business with you and seeing you when you come in for all your service needs. If there is anything we can ever do for you, please, reach out to us and let us know. Thanks again!


    Hide Full Review