Hallmark Volkswagen Hours
Our Madison, TN Volkswagen dealership is part of the Hallmark Automotive Group and located just north of Nashville and t
he Rivergate Mall. Hallmark Volkswagen is one of the only Tennessee dealers in the area selling new & used Volkswagen cars to Hendersonville and Nashville Volkswagen customers for low prices. Hallmark VW goes above and beyond to provide our new & used Madison VW customers exceptional customer service.
"Nashville's Premiere Volkswagen Dealer"
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This place did what it said it was going to do. I told them what I wanted and what I wanted it for. I had a lease turn in over miles and needing some care,... they took it off my hands, cut me a check for overage, and gave me a fair deal.
I had a 2015 passet that Rudy sold me back in 2017, he was really nice, funny, and not pushy at all. I called him up and told him I was looking to buy... a new car, and I was looking at a 2019 Tiguan everything in it. He got on it. I only had it for a week now and loved it. Rudy is the best even to joke with. I'll tell anyone to choose him. 😊
Jimmy and Bryan Duncan were great they answer my questions and they are very helpful.
Thanks so much Juanita, we love hearing how people love our service department.
I purchased a 2011 Volkswagen Tiguan just over a year ago from a used car dealership. As soon as I drove off the lot, I had issues with the car. Fast forward... to almost 12 months later, the timing belt went out and I was faced with $8000 worth of repairs on a car I owed $7500 on. Hallmark Volkswagen of Cool Springs went above and beyond to help get me into a safe, reliable, new car for my son and I to get around in. The general manager, Cody, and the salesman, Carlos, were personable and patient throughout the process. I took my time because I was scared of purchasing another used vehicle but the got me into an amazing 2014 Passat with an extended warranty. I feel so at ease with my purchase and am so thankful for all their help. Definitely recommend this dealership!
The buying process beginning with VW financial was the best service I have ever recieved. The salesman was knowledgeable and the finance manager answered... all the questions. Most importantly I love the vehicle and having great service lets me know i choose the best.
I brought in my leased 17 jetta for the scheduled oil change and to repair the trunk lid that wasn't staying up...i leased this vehicle in Ft. Lauderdale... and recently retired here...my first surprise was that the oil change was not free since i did not buy it there...i guess people that lease vw's never move anywhere...but they would be more than happy to do it for 95 dollars...umm...no thanks...after waiting for 2 hours, and by the way it is not a good idea to have the working desks in the waiting room...first...i overheard conversations between desks for example..."this guy wants to know if his car is ready?"..."no, he (refering to mechanic), didnt show up yesterday", "just tell him we are waiting on parts"...customers were walking in and standing by the counter for more than 5 minutes looking around while employees were in the back office talking...i finally got up after 2 hours and asked if i should come back another day, and suddenly my car was brought around outside where i was met by a salesman who explained that they "tweaked" some rods but the trunk still wont stay open...sorry...i am a retired airline mechanic...the actuator attached to the trunk lid holds open the trunk...thats why its cleverly called a "hold open strut"...i stopped at autozone and purchased one for 7.99 and now the trunk is operating as designed... Im sorry but i cannot recommened this facility...i have 11 months left on this lease and i hope that the next time i see the dealership is when i turn it in...
Quick, efficient, budget friendly service. Staff very knowledgeable and kind. I would highly recommend this dealership for all of your service needs and... concerns, you'll be in good hands.
Drove my certified pre-owned off of the lot the last week of October, was stranded with a non starting car 2nd week of December. The service department... told me they wouldn't have that problem because they don't drive VW's. Worst experience ever and this was my 4th VW in 22 years of driving. Don't buy from Halmark VW in Tennessee.
My first time and love everything about the service friendly helpful caring good hot coffee with donut they even had cold drinks so yes i be back.
Fair price, honest and efficient transaction. Couldn't be happier. Staff knew the car well and was able to easily answer our questions. Overall an excellent... experience!