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Nissan of Rivergate

3.7
(733 reviews)
2016 consumer dealer award View 1 awards
2016 consumer dealer award

Reviews

3.7
(733 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Christie Hunter is the most efficient person I have

Christie Hunter is the most efficient person I have bought a car from. She was fast, took the time to show me different colors and we test drove one. I left that day with a nee car and the sweetest sales person I have ever had. She is a keeper.

Dealer response

Thank you so much for your wonderful feedback! We're thrilled to hear she made your car buying experience enjoyable. I'll be sure to pass along your kind words to her. If you have any more questions or need assistance, just let us know!

1.0

Body shop needs workers and managers with better

Body shop needs workers and managers with better attitudes. I will never spend another dollar at this location.

Dealer response

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our body shop. Providing excellent service and a positive atmosphere are priorities for us, and we apologize if we fell short of your expectations. We take your comments seriously and will address them with our team. If there's anything specific you'd like to discuss further or if you have any additional feedback, please feel free to reach out to us directly. Thank you again for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

1.0

After finding the car we wanted online we visited the

After finding the car we wanted online we visited the dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since it was a weekend we couldn’t complete everything so we returned during the week. After showing up with the down payment they said we needed they kept us waiting for over 2 hours just to tell us they messed up on our paperwork and the value of our trade and could no longer proceed. Needless to say they could care less about their customers! We walked out after wasting our time. Upon leaving the dealership we were rudely told not to speak to anyone on our way out. One of the finance managers made a scene in front of other customers in the parking lot. I’d advise anyone looking for an honest dealership to stay away from Hayes Nissan of Rivergate.

Dealer response

We are in receipt of Stewarts concern. When the Stewarts was here on last Sunday the 19th, they did not have their F250 trade-in with them. They described the vehicle us, did not mention the Check Engine Light, so we came up with an estimate of what the vehicle would be worth based on that description until they bring it in for the final appraisal. We also could not obtain a full standard financing approval for this customer or get a call back form any lenders because it was Sunday. When the customer arrived on Friday the 25th, we appraised the F250 trade-in and found the Check Engine Light on with the Diesel Engine. We called several other dealers and found the value was lower because of the issues surrounding the check engine light and the Carfax and AutoCheck. When we discuses this difference with the customer he got very upset. His F250 is only worth what we appraised if for after we saw it and valued it with the check engine light. When the customer heard our determination on value he was loud and saying (yelling) in the showroom and outside on the lot to other customers to not buy anything from us because we were liars. Now, As far as we can go when someone does not bring their trade and wants us to value it with a description that does not fully describe the condition of it, we, or no other dealer, can value it properly. Additionally, We think that this customer was trying to trap us by not disclosing the Check Engine light issue on Sunday without their trade-in with them, and we feel he knew what the check engine light meant and that's why he hid it from us originally. And, why would someone drive over an hour away to buy something without brining their trade-in with them. Bottom line, it only went down hill when the appraisal secured from us, and a couple other dealers, was lower that originally estimated based on his false description. Finally, we do trade for many vehicles when customers do not have them with them, but never have an issue like this one from a higher dollar vehicle with such an issue with a check engine light. Sincerely, we are very sorry this came to this issue. We pride ourselves with very satisfied customers and never have customers call us liars.

Dealer response

We are very sorry to hear about your experience. Please contact the dealership to speak with a manager to take care of this concern. We hope you rethink your place of purchase. Happy Holidays.

5.0

Had an easy experience with the sales staff and would

Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful.

Dealer response

We thank you for being a great customer of the Hays Nissan Family. We valve you and all of our customers and try to provide the best customer service possible. We look forward to seeing you on your next visit. Happy Holidays.

5.0

Great overall experience.

Great overall experience. Friendly staff. I would use them again. Highly recommend this company. Experts

Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Nissan of Rivergate

5.0

Attentive & knowledgeable sales staff & friendly finance

Attentive & knowledgeable sales staff & friendly finance team. Made buying a car quick & easy. Highly recommend.

Dealer response

Thank you, we are so happy to read such a great review about Nissan Of Rivergate! We can't wait to see you again, have a great day.

1.0

First, I am going to point out that this review is not

First, I am going to point out that this review is not aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job. Four out of my last five vehicles have been Nissans. But I WILL NEVER PURCHASE ANOTHER NISSAN if not addressed. My last vehicle was a 2008 Nissan Altima, in which the transmission and the timing chain both went out around 80,000 miles in 2015. Rivergate Nissan’s service department quoted almost $6,000 in repairs. I was able to find another mechanic to make the repairs cheaper. Have now found out class action lawsuits were filed against Nissan for that model. However, to late to help me. We purchased my current 2016 Nissan Pathfinder from Downtown Nashville Nissan. Having been told by the Rivergate Nissan service department that our neglect was at fault for the Altima breaking, we purchased the extended warranty and the prepaid maintenance plan for the Pathfinder. While I have had the oil changed at other locations, every other suggested maintenance has been performed by the service department at Nissan of Rivergate. With only 100,300 miles on the vehicle, I have always had whatever services were recommended performed. Just 6 months ago I spent $4000 to have my transmission, spark plugs, coolant system, and brakes serviced. Then today I was told that my transfer case and rear coupler need to be replaced due to IMPROPER MAINTENANCE at the cost of almost $8000. Nissan of Rivergate (Even if they claim the service department is a separate entity) has been in charge of my maintenance. From my perspective, it appears the services that I paid for were not performed leading to their so called “improper maintenance”. If something was not performed according to the maintenance schedule, it was their negligence. I will continue to post this review on any platform available until I feel that Nissan has made this situation right.

Dealer response

Hello Mr. Osband, We are sorry this has happened with your vehicle. Unfortunately we do not know when a component is going to fail, especially when it is a closed unit or seal/gasket. In this case, a seal has been leaking causing low fluid and damage internally in the transfer case. This is NOT a case of negligence, just a failed component that has started a domino effect. We are definitely willing to work with you on pricing to help. We hope that this helps, especially in moving forward in our relationship with you. We hope to continue doing business with you with the best services available. Thank you for your responses and we hope you have a great day! Jodi Crouch Nissan of Rivergate

1.0

Mr. Ted Williams General Manager is very rude. He

Mr. Ted Williams General Manager is very rude. He practically threw me out of the dealership when I told him I did not have the time at the moment to make a deal (it was 2 pm and I hadn't had lunch I had just been looking at the new Murano model). I did tell him I would return but asked if in the meantime he could run some numbers for a car and find out if I was eligible to turn in both Nissan leased vehicles early without a penalty or having to pay the remaining portion of the lease (4 months) He said he wasn't going to run numbers to give me so I can shop somewhere else. This blew my mind. I wanted to stay with Nissan but not anymore. Mr. Abram Aziz (sales man) very nice guy, was my witness. At no time did I disrespect Mr. Williams who told me to leave after I tried to reassure him that that was not my plan. I was disrespected and therefore will never deal with Nissan again. I will contact corporate to make a formal complaint.

1.0

Service Advisors are extremely rude and fail to tell you

Service Advisors are extremely rude and fail to tell you a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide an update after seeing my car was sitting in the back. Expect to wait 2 additional hours to get your car back, as it sits in the back until you ask one of the gruntled employees about it. Glad my service plan is up with Nissan of Rivergate. Honestly regretting that I even purchased my car from here.

1.0

Worst Customer Service EVER

Service Advisors are extremely rude and fail to tell you a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide an update after seeing my car was sitting in the back. Expect to wait 2 additional hours to get your car back, as it sits in the back until you ask one of the gruntled employees about it. Glad my service plan is up with Nissan of Rivergate. Honestly regretting that I even purchased my car from here.