Lexus of Nashville

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
190 lifetime reviews.

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  • 5.0 out of 5
    February 8, 2021

    I called and Spoke to Michelle Hunt, a lease specialist. I gave her a daunting task; take a trade that was $10K upside down, and fair credit, and get me... a NX300 . It took she and her managers no time to do this, approve me, for the vehicle I wanted. The day we test drove, was a Saturday. A Beautiful Showroom. Greeted wonderfully and promptly put in a vehicle for me and my wife to drive. We had left a deposit and planned to come the following week, as a particular price point was achieved on a car located at the Nashville location. Not 15 minutes after we left, did I get a call from Michelle. Her sales manager felt badly that we were there for a bit, and not only gave extra money for the trade to allow us not to place additional funds, but gave us an $800 upgrade in vehicles, so we were able to return and take delivery on the one we drove. Michelle Hunt, her finance Manager Billy, and sales manager Charlie, made this the best car buying experience I've had in 30 years. The Lexus NX300 handles beautifully. HIGHLY Recommend experiencing them your self.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Howie, thank you so much for taking the time to leave us a review! We couldn't be more proud to know that we earned your business here at Lexus of Nas...hville, and we will be sure to let Charlie, Michelle, and Billy all know that you appreciate their help. We hope that you and your wife continue to enjoy your Lexus NX300!

  • 5.0 out of 5
    February 1, 2021

    I was looking to buy a new Lexus and I was introduced to Joe Aikens by phone. I told Joe what I was looking for, and after a few conversations, Joe found... my dream car! As a single woman I was afraid of being “hassled” but that was absolutely not the case. Joe was very friendly, polite, and listened to what I wanted in the car, not what they had on the lot to sell. Thank you Joe and Brian for an awesome experience!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Betsy - It makes us smile to hear that Joe helped you find your dream car. Congratulations! We appreciate you stopping by to write a review and are de...lighted to hear that you received the friendly service you deserve. Thank you from our entire Lexus of Nashville team!

  • 5.0 out of 5
    January 3, 2021

    Excellent salesman- Navil Macid, friendly, fair, and no nonsense. Understood what I was looking for and took good care of me. Bought the only car I truly... looked at and test drove.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kim - Thank you for taking the time to review us! We appreciate your support and are happy to hear that Nival went above and beyond to get you into... the right vehicle. Drive safely, and congratulations! We hope to see you again at Lexus of Nashville!

  • 5.0 out of 5
    October 26, 2020

    I came to this dealership in Nashville, Tn. on Rosa Parks blvd. for a recall on my 2015 Lexus. My customer service agent was above outstanding and exceded... my expectations by far. It was far better than my experience at the Mercedes Benz dealership ! My consultants name was Logan Lewis and he was the uttermost professional! I was loaned a car complimentary ( a very nice new vehicle at that!) while they serviced my Vehicle recall for free. When they finished the service , my vehicle was washed and full of gas. I was very impressed of the curtesy and expertise of the repairing of my vehicle. thank you guys very much and see you soon when I upgrade!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Nashville, and we will certainly let ...Logan know that you appreciate his help. We look forward to your next visit!

  • 5.0 out of 5
    August 31, 2020

    I came to Romaine, my salesman, and he took me for a test drive, answered questions about the car and worked with me on the price. I appreciate his patience.... Romen was also very helpful with deciding what other services I may need in the future. Wonderful experience with Lexus of Nashville! I will recommend to friends and family

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Debra, thank you for the review! We are so glad Romaine took good care of you here at Lexus of Nashville, and we will certainly let him know that you ...appreciate his help. It means a lot that you will recommend us to others, and we hope to see you again sometime!

  • 5.0 out of 5
    August 28, 2020

    My experience with Lexus of Cool Springs was great! Brian Stanley, our sale consultant was “awesome.” Not only was he knowledgeable in all functions of... the Lexus , but he was kind, polite and patient! I give Brian a 5 rating.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sharon - thank you for reviewing Lexus of Nashville and for giving a shout out to Brian! We're pleased to hear that he walked you through the features... of your vehicle as we want customers to be confident behind the wheel. On behalf of all of us, we wish you safe travels!

  • 5.0 out of 5
    June 29, 2020

    My experience at Lexus of Cool Springs was wonderful from start to finish. Tyler was extremely helpful, informative, and friendly! I highly recommend these... guys! 10/10!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 24, 2020

    I purchased a 2019 Lincoln MKC that I had located on CarGurus. I feel fortunate to have been connected to Romaine Clue when calling for an appointment... to see the vehicle. He was knowledgeable and most helpful (no high pressure salesman). Highly recommend. I also financed the vehicle through Lexus and Mr. Eissa made this process simple, and worked to get financing comparable to my credit union.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 10, 2020

    My experience buying a 2020 RX350L from this dealership was first rate from start to finish. Tyler Shepard was an absolute delight to work with on our... long distance purchase. He was professional, extremely helpful and so easy to work with - making the whole sales process easy and comfortable. As we picked up the car on our way driving through Nashville, he expedited the sale process and spent as much time as we needed on “instruction”. Excellent service, including the staff member in finance. I highly recommend Tyler and this dealership, and will certainly contact him for any future purchase.

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    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 24, 2020

    I am truly disgusted by the actions and stance this dealership is taking with my purchase of a used 2019 Lexus RCF. They were not upfront and truthful... with regard to the condition of this vehicle. The vehicle was partially painted and it was not disclosed, the paint used was not an exact match to the OEM paint. I purchased this vehicle based upon numerous conversations I had with the dealership and the few pictures they sent me, I live in California. I have an open case with BBB, reference BBB CASE#: 37181564 and will proceed to litigation if necessary. The dealership should do the right thing and cover the cost of the paint to be fixed, however they are refusing to at this point. I will not buy from this dealership again and would recommend others don't, they operate in their best interest and not the best interest of their customers. I own 4 High End very expensive Lexus performance vehicles and have grown accustomed to the excellence in the product and the dealerships I have dealt with in California, this same level of excellence is not present here at Lexus of Nashville. They have a second dealership, Cool Springs Lexus where my vehicle was initially before it was transferred back to Lexus of Nashville where I purchased it. Extremely disappointed with this dealership, their stance as well as what they will sacrifice to save a few $$. ZERO INTEGRITY!! Cool Springs did not disclose the true condition it was in and they too negotiated this vehicle under false pretenses prior to it returning back to Lexus of Nashville where the deal was made. If I could rate this dealership with No Stars I would. Additional information for new buyers, if you go through the reviews you will see a common theme.. They rarely respond back to negative comments choosing to turn a blind eye to it.

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    Shopped for a used car
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