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Great people from the service advisor to the cashier
Dropped off night before and ready as promised the following day.
Everyone professional and courteous. Auto was ready before promised very happy was entire experience.
Wes was awesome! Very friendly and helpful. Enjoyed my experience and was happy to not be sitting there all day.
Respected my Mustang when they serviced it, which is very important to me....
I brought in my Ford Escape for a wheel alignment because it was pulling to the right. I weighted 3.5 hours for completion of the work. When I drove... away, it still seemed to pull to the right - though not as bad. Moreover, the ride has continued to be much rougher than when I brought it in. The tires seem out of balance now.
Over the span of 28 years, I've purchased 9 new Fords with 4 of those from Tracy Langston in Springfield, TN. I have always been impressed with the friendliness... and professionalism they've treated me with in each transaction. By far, the purchase of our new Taurus was the fastest I was in and out of a dealership driving our new car. We negotiated the price and our trade within 30 minutes of arriving on the lot. The sales process was very easy. We'd done our research on the car we wanted using the dealer's website, arranged our own financing and the value of our trade before going to the dealer. Once there, having most of the negotiations completed before setting foot on the lot, saved us hours. The salesperson was friendly, the management went to the heart of the deal quickly and we closed in short order. In fact we were out of the finance manager's office before the car was finished being prepared for delivery. I will be keeping Tracy Langston Ford at the top of my list for future automotive purchases. I highly recommend their team to anyone I know searching for an auto.
Harold was so great to work with!! The had some issues previously with another salesperson but came back and he made things right.
Mr Crutchfield my service rep is the BEST service tech I've ever had. He exudes professionalism and integrity in every way. Don't ever lose him. I certainly... understand that the service team has to do the work as well and I applaud them for being good as well.
It would be nice if Ladies Day were on the weekend as some can't come through the week