Reviews

Average Ratings

4.8
90 lifetime reviews.
  • Service dept is terrible

    Terrible customer service in the service dept. I took my vehicle in for inspection and specifically requested to ride with the technician. They ...


    Show Full Review

    Terrible customer service in the service dept. I took my vehicle in for inspection and specifically requested to ride with the technician. They left me in the waiting area for over an hour while they drove it without me, returning to say they found nothing wrong with it. They not once asked when the problems occur, how they occur, etc, in order to duplicate the problem. Would not buy a vehicle from a place that disregards customer problems or concerns nor take a vehicle there for repair! If the technician had taken the time to speak with me, he would have found out the problem was duplicated at all three dealerships and the solenoid housing was replaced, the torque converter was replaced, the computer was updated and throttle body replaced and none of these remedies has corrected the problem. Now if there "wasn't a problem, do you think they would perform work on it?? I was told to take it to another dealership due to not being in my home state...and this is the service I get. Get your facts straight before commenting. Talk to your customers...there's a start! Response from the owner in the last week I am sorry that we like the previous three dealerships could not duplicate your problem. Our policy does not allow for technicians to ride with customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • I only buy FORD

    I was having my Sporttrac Ford Truck oil changed with no thought of ever having another vehicle, when, while wandering around, I noticed the mpg o...

    Dealer Response

    Thank you so much for your great review and congratulations on the new Fusion Hybrid. If you have any additional questions about your new vehicle,...


    Show Full Review

    I was having my Sporttrac Ford Truck oil changed with no thought of ever having another vehicle, when, while wandering around, I noticed the mpg on a new Ford Fusion Hybrid window sticker. My only dislike of my truck was that it only got at best 16 mpg-the Ford Fusion showed about 40mpg. I bought it. Although at the time I felt that they did not give me any break on price, I do not regret buying it. I love my Ford Fusion Hybrid.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great review and congratulations on the new Fusion Hybrid. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!


    Hide Full Review
  • Dealer Review

    Staff accomadated me on short notice, and was extremely friendly and helpful.


    Show Full Review

    Staff accomadated me on short notice, and was extremely friendly and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service

    I always appreciate the kind service people and willingness to fit me in as quickly as possible.

    Dealer Response

    Robert, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We try to provide all of our guests with a g...


    Show Full Review

    I always appreciate the kind service people and willingness to fit me in as quickly as possible.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.


    Hide Full Review
  • 60000 mile service

    Easy to make an appointment. Fast service. I know I was only charged for what was done but i am not certain if all services I requested were compl...


    Show Full Review

    Easy to make an appointment. Fast service. I know I was only charged for what was done but i am not certain if all services I requested were completed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Town and Country Service

    I was helped very much by Fidel, who made sure that I received the credits that were due on my bill. He has always be very responsive to assure t...


    Show Full Review

    I was helped very much by Fidel, who made sure that I received the credits that were due on my bill. He has always be very responsive to assure that I receive timely and accurate service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service!

    First time to the service dept. I was treated very well, and were great about keeping me informed.

    Dealer Response

    Kathy, our Staff works hard to go the extra-mile for our valued guests! It is great to hear our Staff took such great care of you! We hope to see ...


    Show Full Review

    First time to the service dept. I was treated very well, and were great about keeping me informed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, our Staff works hard to go the extra-mile for our valued guests! It is great to hear our Staff took such great care of you! We hope to see you here again!


    Hide Full Review
  • Better then Two Rivers Ford

    In and out for an oil change. Enjoyed the coffee while waiting.


    Show Full Review

    In and out for an oil change. Enjoyed the coffee while waiting.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service

    I do not live in Nashville. My 87 year old mom lives in Hendersonville. On my first road trip in my new-to-me Ford Escape the left windshield wipe...

    Dealer Response

    Deborah, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you aga...


    Show Full Review

    I do not live in Nashville. My 87 year old mom lives in Hendersonville. On my first road trip in my new-to-me Ford Escape the left windshield wiper stopped working properly. I googled Ford dealerships and called Town and Country. They had me come in immediately and in very good time realized that not only did the wiper need work, but there was an outstanding recall on all 4 door latches that needed to be replaced. Nick Crutchfield started researching my extended warranty and getting me a car from Enterprise so my mom did not have to spend too much time in the waiting room. He went above and beyond to make our experience pleasant. When I got my car back, the wiper still was not working exactly right so we did have to go back to the dealership. I needed new wiper blades. The only negative at all was that second trip. I feel like the person who replaced my wiper should have possibly caught that. At any case, since the car was very new to me, I made a plan with Nick to schedule an appointment when I am back in Nashville to look the car over from bumper to bumper and get a schedule for maintenance since it is quite different from the car I drove for the last 16 years. Thanks to everyone for their help ; )

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deborah, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!


    Hide Full Review
  • Review

    It was a great experience all the way around! It was very fast and pleasant!

    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, p...


    Show Full Review

    It was a great experience all the way around! It was very fast and pleasant!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!


    Hide Full Review