Beaman Toyota Buick GMC

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 23, 2018

    Absolutely horrific experience today. I scheduled an appointment to get a key programmed for my Corolla. They said I’d be in and out within an hour. I... was there from 10:00 am to 4:00 pm waiting on them to finish programming this key. Numerous back and forth conversations with the front desk service rep who was empathetic but not quite clear on the matter at hand. I told them I had other appointments to get to that day which I felt was information that was ignored completely and I ended up cancelling them all anyway. When all was looking like I might get out three hours later than what I was originally told, the power goes out. Comments from employees such as “This happens all the time.” and “Here we go again.” really made me think twice before scheduling another appointment at Beaman. Not to mention I had my two year old son with me who missed his nap and lunch because of the dealership holding my car hostage in the service garage leaving us stranded there with nothing but inoperable vending machines to stare at.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 1, 2018

    Awesome experience leasing a new Camry at Beaman. Initial contact from internet. I knew what I wanted and sent my search criterion. They responded with... an exact match in stock. Test drive the next day and closed the deal. Very fast, very easy, and great service all around. Highly recommend!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam, Thank you so much for the outstanding review! We are so glad you had a great experience with us and we hope you are enjoying your new Camry! Let... us know if we can help you with anything else! Thanks again ?Ann Eaden

  • 5.0 out of 5
    November 14, 2017

    Will (sales) and Scott (service) are two of the most customer centered associates I have ever had the pleasure of doing business with. These guys went... above and beyond AFTER I had already purchased a car from Beaman. Both Will and Scott carried customer care beyond the point of purchase and helped me feel part of the Beaman family. I will never buy a car anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2017

    Will (sales) and Scott (service) are two of the most customer centered associates I have ever had the pleasure of doing business with. These guys went... above and beyond AFTER I had already purchased a car from Beaman. Both Will and Scott carried customer care beyond the point of purchase and helped me feel part of the Beaman family. I will never buy a car anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    November 1, 2017

    The experience with Scott, David and the rest of the service attendants is always pleasant. I am; however, upset with the quality of my Denali sputty.... Motor issues at 117,000 miles is not what I expected after buying your top of the line engine. Highly disappointed and am not in a situation to where I can afford another vehicle. Bought the vehicle off Beaman's floor and only Beaman mechanics have touched the vehicle. This is my first American made vehicle and probably will be my last. I went from trading my used Toyota van that got over 300,000 miles to a new GMC sputty with engine problems starting at a little over 100,000 miles!! Upset is not a strong enough word. The employees at Beaman are #1 but I wish I'd stayed with a Toyota product now I'm left "holding the engine!"

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2017

    I have been going to Beaman since I moved to Nashville two years ago. The service department has always been great. They don't try to push unneeded items.... The people couldn't be friendlier.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2017

    I was trading in a 12 year-old car for a new car. The salesman, Jim DeRossett was cordial and listened to what I was interested in. He didn't show us cars... out of my price range and answered all our questions. The sales manager was polite during negotiations. Although they encouraged me to make a decision, it wasn't high pressure so that I was turned off. I bought a car similar to the one I drove 2 days later as that was my preferred color choice.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 14, 2016

    Brought vehicle in for tire leak. 2016 GMC Yukon SLT, purchased there. Wheel was damaged while there, Yes I was extremely angered When I finally spoke... to the service manager, he said there was no way their machine could have done the damage. Explained they were the only ones that had done anything involving the wheel and he still said his service dept. did not do it. Been doing business with Beaman since 2006, with the same salesman and will continue to do business with him, but will not use their service dept. and would not refer the service dept. to anyone, I would refer to my salesman but never the service dept.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 16, 2016

    Monday night the Service department told me the recall service would take "a couple hours", so I made an appointment for 6am Tuesday morning. 6am Tuesday... morning I was told it would take 5 or 6 hours, and it took every second of that. Who ever answers the phone doesn't know "poo". If you're calling, make sure you get the service manager for an accurate time estimate. The shuttle service is grand, as long as you can wait a couple hours to be picked up (Be sure to follow up periodically. You'll probably have to leave messages that won't be returned, so just call the main number) When you're trying to checkout, good luck getting the "gossip girls" to pay any attention. They tend to pick the person they want to help next, regardless of who was there first. Just be patient. Once they are all caught up on who is sleeping with which salesperson, I'm sure they'll get right to you. Bottom line, pick a different dealer. These folks aren't hungry enough (probably because they price their cars 10-20% more than other Toyota dealerships.)

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2016

    Hello Car enthusiasts, lookers and want to buy-ers. Saturday I bought a sports car-after two months of looking. I was in a 13 year old car-the world had... changed and part of why it took 2 months was how much cars are different and how much they have increased in price. So, that being said what I initially thought i wanted I do-and still do, but not right now, I got the best car at Beaman Toyota on Broadway. I tried to be fair to myself and go to at least 2 dealers for every "flavor" of car I looked at. That way, if one was indifferent or flippant or just plain rude it would not have a bearing on the manufacturer. Only that dealer lost my business. And that happened twice- a Nissan dealer and a Subaru dealer. Sadly, I think even at bad dealerships good people exist but the key is finding that one. And sometimes you are just so damn flabbergasted at the behaviour you just don't want to try. So, I kept my journey and after the very end I thought what have you not driven: Rav4. So, I went to a large place-again, same scenario, first guy fairly indifferent and definitely preoccupied . In his head. World, if you are spending many thousands of dollars don't you want someone In YOur Head??? I did. So, with the excellent Sales Manager I got the right guy, Wes M. and got the right car for me. You have to give everyone a second chance-unless it is just so horrendous it is personally too offensive. And, it was just we did not connect but not that other wayward behaviour -know the difference. So, I recommend wholeheartedly Beaman, see Bobby G. if an issue and see Wes M-or rather get in line as he is sooooo savy about cars-he's going to have to help me switching gears as that is a new one for me-but he will and don't believe Toyota is not the best. Everything reason I had was valid and and every reason I had to buy the sports car was valid and with Wes it all gelled. So, go to Beaman and don't be shy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews