Honda of Cleveland

4.8
(1,773 reviews)
Visit Honda of Cleveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:30pm
Tuesday 9:00am–7:00pm 7:30am–6:30pm
Wednesday 9:00am–7:00pm 7:30am–6:30pm
Thursday 9:00am–7:00pm 7:30am–6:30pm
Friday 9:00am–7:00pm 7:30am–6:30pm
Saturday 9:00am–6:00pm 7:30am–4:30pm
Sunday Closed Closed
2023 consumer dealer award View 7 awards
2017 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (423) 498-6994 (423) 498-6994
Used (423) 558-0616 (423) 558-0616
Service (423) 498-7437 (423) 498-7437

Inventory

See all 169 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since December 2013.
Honda Cleveland in Cleveland TN also serving Chattanooga TN and Dalton GA is proud to be an automotive leader in our area. Since opening our doors Honda Cleveland has kept a firm commitment to our customers. We offer a wide selection of vehicles and strive to make the car buying process as quick and hassle free as possible.
Your Car Your Way Every Day!

Service center

Phone number (423) 498-7437

Service hours

Monday
7:30am–6:30pm
Tuesday
7:30am–6:30pm
Wednesday
7:30am–6:30pm
Thursday
7:30am–6:30pm
Friday
7:30am–6:30pm
Saturday
7:30am–4:30pm
Sunday
Closed

Meet our employees

View all 32 employees View less employees

Reviews

4.8
(1,773 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Cleveland from DealerRater.

Want to share your experience with this dealership?

Write a review
2.0

Our initial lease experience was pretty good - great

Our initial lease experience was pretty good - great salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Sport developed a steering issue that is, at best, a huge annoyance and at worst, a danger if you are navigating heavy traffic. We are being told that a replacement part is not available until September (over 1 year after the problem started) and the dealership nor American Honda Motors are willing to offer any other solution. In fact, unless I contact them, we don't even get updates. The problem continues to worsen and yet we have no other option but to continue driving the vehicle, even as it poses a safety risk.

2.0

Our initial lease experience was pretty good - great

Our initial lease experience was pretty good - great salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Sport developed a steering issue that is, at best, a huge annoyance and at worst, a danger if you are navigating heavy traffic. We are being told that a replacement part is not available until September (over 1 year after the problem started) and the dealership nor American Honda Motors are willing to offer any other solution. In fact, unless I contact them, we don't even get updates. The problem continues to worsen and yet we have no other option but to continue driving the vehicle, even as it poses a safety risk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I recently bought a car from Honda of Cleveland and James

I recently bought a car from Honda of Cleveland and James Matthews was my sales rep. James went out of his way to get me what I wanted for my trade in. He took such good care of me while I was there. James was genuine and a real professional. My time was very limited and he went out of his way to get me in and out quickly. I teach school and a business owner as well. James even paid a visit to my business, showing how invested he is in our community. I simply cannot say enough about how wonderful he was. Thank you James and Honda of Cleveland.

5.0

I recently bought a car from Honda of Cleveland and James

I recently bought a car from Honda of Cleveland and James Matthews was my sales rep. James went out of his way to get me what I wanted for my trade in. He took such good care of me while I was there. James was genuine and a real professional. My time was very limited and he went out of his way to get me in and out quickly. I teach school and a business owner as well. James even paid a visit to my business, showing how invested he is in our community. I simply cannot say enough about how wonderful he was. Thank you James and Honda of Cleveland.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

We worked with James Matthews several times now.

We worked with James Matthews several times now. Always does his best to get us exactly what we are looking for and never disappoints.

5.0

We worked with James Matthews several times now.

We worked with James Matthews several times now. Always does his best to get us exactly what we are looking for and never disappoints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Everyone was very friendly and professional.

Everyone was very friendly and professional. We were treated very respectful with smiles on their faces

5.0

Everyone was very friendly and professional.

Everyone was very friendly and professional. We were treated very respectful with smiles on their faces

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

James Matthew's was amazing!

James Matthew's was amazing! Took such good care of my wife and I! Could not ask for a friendlier, personable salesman. Will definitely recommend him to all my friends and family.

5.0

James Matthew's was amazing!

James Matthew's was amazing! Took such good care of my wife and I! Could not ask for a friendlier, personable salesman. Will definitely recommend him to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Our salesman “James Matthews” was great through the whole

Our salesman “James Matthews” was great through the whole process. Our daughter was buying a new car and he was very patient with us, explained the vehicle’s completely, answered all of our many questions, and was a pleasure to work with. The manager and finance guy was also great to work with, just good people.

5.0

Our salesman “James Matthews” was great through the whole

Our salesman “James Matthews” was great through the whole process. Our daughter was buying a new car and he was very patient with us, explained the vehicle’s completely, answered all of our many questions, and was a pleasure to work with. The manager and finance guy was also great to work with, just good people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Saw a used vehicle on the lot over the weekend.

Saw a used vehicle on the lot over the weekend. Decided to stop in on Monday and from the very first moment Andre quietly and humbly approached and asked if he could help. He was one of the nicest and friendliest salesman and person I believe I have ever met. He was very helpful, with no pressure and bent over backwards to answer our questions and help us. He worked with the manager lindsey Thomas and together I feel like they gave us a very good price on the vehicle which we bought. Lindsey was also great to work with and seemed very sensitive to our price needs. I really can’t say enough good about Andre and Lindsey. I hope I see Andre around town and connect again. Thanks Andre!!! Thanks Lindsey!!!

5.0

Saw a used vehicle on the lot over the weekend.

Saw a used vehicle on the lot over the weekend. Decided to stop in on Monday and from the very first moment Andre quietly and humbly approached and asked if he could help. He was one of the nicest and friendliest salesman and person I believe I have ever met. He was very helpful, with no pressure and bent over backwards to answer our questions and help us. He worked with the manager lindsey Thomas and together I feel like they gave us a very good price on the vehicle which we bought. Lindsey was also great to work with and seemed very sensitive to our price needs. I really can’t say enough good about Andre and Lindsey. I hope I see Andre around town and connect again. Thanks Andre!!! Thanks Lindsey!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Show full review
5.0

James was fantastic.

James was fantastic. This was the smoothest process we have had buying a car. Mike the business manager was also great and very organized.

5.0

James was fantastic.

James was fantastic. This was the smoothest process we have had buying a car. Mike the business manager was also great and very organized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

James is by far one of the best car salesmen I have had

James is by far one of the best car salesmen I have had the opportunity to work with. He is honest and straightforward

5.0

James is by far one of the best car salesmen I have had

James is by far one of the best car salesmen I have had the opportunity to work with. He is honest and straightforward

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

For 9 years me and my family have had the best

For 9 years me and my family have had the best experience and help with James. he’s always works with us and meets our expectations. Highly Recommend both James and Honda of Cleveland.

5.0

For 9 years me and my family have had the best

For 9 years me and my family have had the best experience and help with James. he’s always works with us and meets our expectations. Highly Recommend both James and Honda of Cleveland.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
See all 1773 reviews