Fairway Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 1, 2020

    Great salesman, had finally decided on a white car and next morning I got a text saying the metallic blue had come in. I changed to the blue and picked... it up that afternoon.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    June 28, 2020

    Had oil change service and was shocked by the cost. I have taken my cars in for service for years but will look for best prices in the future. I can also... say I have went to other dealers since 2010 to buy cars since the price at Fairway Ford is always higher but until this last visit have always used Fairway for servicing and repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 27, 2020

    Very good people to work with. Very fast in repairs to my vehicle. Highly. Recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Donald, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    June 10, 2020

    Smooth transaction, easy process. Very good experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rodney, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned you...r trust in our business! We hope to see you again in the future! Take care!

  • 5.0 out of 5
    June 10, 2020

    Have purchased 2 trucks from Fairway Ford. Always professional and easy to work with. Never disappointed. Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is great to hear our Staff took such gr...eat care of you! We hope to see you here again!

  • 5.0 out of 5
    June 8, 2020

    Robert Jackson, sales representative, did an outstanding fob in meeting our needs when purchasing a 2020 Ford Explorer and finding the right model for... us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if you have any additional quest...ions about services you received and thank you again for choosing Fairway Ford!

  • 2.0 out of 5
    May 29, 2020

    They take forever to perform repairs and their communication with you is terrible. They sent the truck home and within 2 miles the check engine light... came on. When I returned they acted like it was no big deal and had a "get back in line" attitude. They have had my truck for 7 days not counting the holiday for a repair that should not have taken half a day. I have had to call them to get a status of the repairs and it was either "after lunch" or "in the morning" every time. They didn't ask if I needed anything to drive or even apologize for it taking so long. I will never use them to let any of the vehicles in our company fleet go there again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (423) 578-3...600 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

  • 5.0 out of 5
    May 27, 2020

    All aspects were excellent ! Would recommend this dealership to anyone looking for a new or used vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive ...experience. Have a great day!

  • 5.0 out of 5
    May 11, 2020

    Fair price for the vehicle and Libby the sale person, was great. Good overall expereince.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Steven, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ha...ppy to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 9, 2020

    So far I only have 200 miles on the truck but I think it is a much better quality ride than the previous 2016 GM Silverado I traded in. Time will tell.... The staff at Fairway treated me fairly. I couldn?t have asked for any better experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dennis, thank you for your kind words and congratulations on your new truck! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. We hope to see you again in the future! Take care!

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