Not a bad truck for 20 years old.
Buying the truck with no problem. They help out with a small loan for the truck. Now keep in mind it was a 20 year old truck put 125,000 miles on it then unfortunately on the way home fuel pump went out but it wasn?t their fault. All in all I would buy another vehicle from them.
Hi Darryl, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!
Don?t have enough help. Four bays/ one man in shop to service/put new tires on
Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Easy to work with, No pressure from any one. Jason was awesome and was able to answer any of my questions. Fair price for my trade. Need better parking arrangement for service department.
Hi Jerry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Service Dept is un caring and doesn't try to help
We took our car in - again - for the same issue. it sat for four days without being moved. Then they call with the same 'cant replicate the issue' excuse. Of course the car did it as soon and we started it up. I talked to the service desk lady and they didn't have time to look at now - make another appointment and brig it back in 2 weeks. What a joke. and no need to say 'call us and let me make it right' you had multiple chances. We discussed your lack of effort when I picked up the car. You don't care because you don't have to - your Dads owns the deanship.
Hi Jim, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (423) 578-3600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
everyone very friendly and nice and very professional
Hi Tracey, thank you for your kind review; we are happy to pass along your comments to the team here at Fairway Ford! Please let us know if there is ever anything else we can do for you! Safe travels!
No surprises, on time start and quick finish. Like the appointment system.
Hi Bob, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Fairway Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Go Elsewhere! Team is Incompetent
Go Elsewhere! This is the worst Dealership Experience I've ever had and their lack of customer engagement begins at the top with Alan Drinnon. The service team is incompetent upon trying to find a resolution or "update" since they do not communicate with the customer. It was shared, "I'll just go down their and fire everyone, would that make you happy." Very impressive from the top down.
Hi Travis, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (423) 578-3600 so we can understand your situation better in order to try and turn your experience around. Thank you, Fairway Ford
Happy Happy Happy
Absolutely the best buying experience I?ve ever had... Thank you Cody Hildebrandt for all your help.... I highly recommend Fairway Ford! Love my new Bronco..
Hi Tina, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2021 Mustang Purchase
Great experience, I felt like Fairway valued me as a customer.
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
I felt the used car portion on the lot, the building was hot, no air conditioning, whereas the regular dealership 100 feet away had air conditioning. Looks like 1 building with air would have been sufficient
Hello Brandie, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!