Fairway Ford

(4.6) 35 reviews

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4.6
35 lifetime reviews.
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  • Fairway Ford

    Everything was exactly as they said it would be. Good experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Car buying not too bad. Worked well.

    Trading for a new car is always stressful, but these guys are pretty relaxed and laid back. They offer a very good deal up front and then are pretty e...asy to close the deal with. This is my second new vehicle from them, and I would say they do quite well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Tire Service

    Me service visits to Fairway Ford are always completed in a timely manner and the service team is always helpful in any way.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wayne, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care...!


  • Tom Tanner

    Salesman and manager very respectful and helpful. Spent plenty of time helping me get the deal that I was looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if the...re is ever anything else we can do for you! Safe travels!


  • xxxxx

    The quick lane has only one rack to service/front end alignment a large/super duty F-350 trucks. While a tech was moving my truck to the rack, another... tech move a truck to the rack to do a front end alignment. When questioned about this, they stated the other truck has been waiting service three days and needed to finish the work. I had been waiting an hour for my truck service and they decide the other truck needed it now. After three days, it was needed now? They said they would change my oil on the ground using a bucket. How would they check/service a F-350 while sitting on the ground? I contacted the Service Manager about the situation. He immediately corrected the situation and my truck was serviced the correct way.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • ?17 F150 owner

    Stopped in for service. Wait time reasonable. Was able to schedule recall appointment at time of checkout when I wanted it.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Robert, thank you for taking the time to leave a review. We're happy we could meet your expectations! If there is anything else we can do to assist... you, please let us know! Take care!


  • Great Service - Nice People

    Broke the passenger side mirror on my F-150 when I hit the garage door. The parts guy made me feel better when he told me I was the second customer th...at day who had done that. They had my mirror in stock and scheduled replacement for the next day. Good guys.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Carl, your positive review means a lot to us and we?re happy we could help you! It is great to hear our parts and service teams took such great care o...f you! We hope to see you here again!


  • Number one

    The service department is the best around. I have taken my truck to other service departments and they don't compare. In and out in a flash.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Tommy, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Fairway Ford for all your vehicle needs! Ta...ke care!


  • Not the works

    I took my truck in to have the works performed on my truck, which should have included rotating the tires, everytime I have took my truck there, the w...orks was performed, but not this time

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Savedsinner

    I had emergency cooling system work done to my 1997 Ford F-150. Work included major system flush, new thermostat, and coolant refill. Work was done in... a professional and timely manner. The job required an overnight stay for my truck, and extremely friendly and courteous transportation was provided to and from my residence. I have also had routine service work done on my Volkswagen Jetta at Fairway Ford's sister dealership, and the service personnel at both locations are well above normal. Kudos to all involved.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to hear we could repair your F150, Rodney! Please don't hesitate to reach out if there's anything additional we can do for you.


Fairway Ford
2761 E Stone Dr Kingsport, TN 37660
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