Reviews

Average Ratings

4.8
205 lifetime reviews. Includes reviews of Toyota of Kingsport from DealerRater.com
  • My first Toyota purchase

    My first experience with Toyota of Kingsport Marvin was my salesman today not knowing what I wanted he was happy to show me around and explain eac...

    Dealer Response

    That is so wonderful to hear Judy! Congratulations on your new Camry :) We will be looking forward to seeing you soon in our Service Department! ...


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    My first experience with Toyota of Kingsport Marvin was my salesman today not knowing what I wanted he was happy to show me around and explain each vehicle and its options. I'm happy to say I purchased a new 2017 Camry from him.The best part of my experience the entire staff at this dealership treats you with respect and there so easy to work with . I recommend anyone looking for a new car to visit this dealership when you arrive you will be treated like family .I will recommend them to all my friends Hats off to Toyota of Kingsport you have made my first experience with you A lasting friendship !!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    That is so wonderful to hear Judy! Congratulations on your new Camry :) We will be looking forward to seeing you soon in our Service Department! Thank you very much for allowing Toyota of Kingsport to earn your business and for sharing your good experience online.


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  • Surprising vist

    Recently, my wife and I traveled to Kingsport from Charlotte (a 3 1/2 hour drive!) to look at a 2015 Camry Hybrid. Angela Guse assured me that it...


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    Recently, my wife and I traveled to Kingsport from Charlotte (a 3 1/2 hour drive!) to look at a 2015 Camry Hybrid. Angela Guse assured me that it would be worth the drive and she was right. We were met by salesman Lee Gragg and within two hours, we were on our way home with the 2015 Camry. The entire process was enjoyable and we are very satisfied with our purchase. Frankly, it is the first time in 45 years of purchasing vehicles that the salesman presented an initial offer for our trade-in that was fair and acceptable. Thank you Lee! The vehicle was exactly as described and the purchase contract contained no hidden fees or mark-ups. When my wife and I hopped into our car for the drive to Kingsport, we viewed it as an enjoyable drive through the mountains of North Carolina and Tennessee with a 10 % chance of buying a car. Well, Toyota of Kingsport blew those odds away and we are now the owner of a vehicle that we had been looking for for months. Our only regret is that Toyota of Kingsport is in Kingsport and not in Charlotte. Lee and Angela and the entire sales team at this dealership surprised us but only in the best way. Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Help from Jonathan Coffey!
    October 14, 2017

    I was looking at a new care, and Jonathan provided outstanding service - good information, very flexible and personable, and in an unpressured fas...

    Toyota of Kingsport

    So glad to hear of your good experience! Thank you very much for sharing. We appreciate you and are looking forward to seeing you again.


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    I was looking at a new care, and Jonathan provided outstanding service - good information, very flexible and personable, and in an unpressured fashion. He responded to emails quickly, and always had the answer to any question

    Does recommend this dealer
    Toyota of Kingsport

    So glad to hear of your good experience! Thank you very much for sharing. We appreciate you and are looking forward to seeing you again.


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  • Had a flat tire on vacation
    May 11, 2017

    Purchased a new car with tire protection had a flat on vacation to VT that dealership there would not assist me. When I returned my sales rep wen...

    Toyota of Kingsport

    Thank you so much for sharing and we are very happy to have been able to help!


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    Purchased a new car with tire protection had a flat on vacation to VT that dealership there would not assist me. When I returned my sales rep went above and beyond to assist me

    Does recommend this dealer
    Toyota of Kingsport

    Thank you so much for sharing and we are very happy to have been able to help!


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  • Liars
    April 27, 2017

    Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the s...


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    Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the sale and they said it was a great deal. They took the vehicle back because Brian didn't want me contacting Toyota on them selling a certified vehicle in that condition. Everyone at the dealership is like you are bothering me, why should I have to deal with you. Cant speak much of their service department either due to them not knowing where the transmission dipstick is. And I was supposed to be confident that they could replace the transmission. Leon spoke with my wife and had her so upset that her nose bleed.

    Does not recommend this dealer

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  • Thrilled with the service

    I can't put into words what a delightful experience I had buying my new Prius. Lee Gregg was fantastic. I told him what I wanted and he made it h...

    Dealer Response

    How wonderful to hear of your great experience. Thank you so much for allowing us to earn your business and for sharing it online. We look forwa...


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    I can't put into words what a delightful experience I had buying my new Prius. Lee Gregg was fantastic. I told him what I wanted and he made it happen. Every step of the process was simple and straight forward. Everything was explained perfectly and I came away with the feeling that I had made the right choice by coming to Toyota of Kingsport. I will go nowhere but here to buy a vehicle. Thanks to Lee, Teresa, and Shawn.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    How wonderful to hear of your great experience. Thank you so much for allowing us to earn your business and for sharing it online. We look forward to serving you in the future.


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  • Great Experience
    April 1, 2017

    Derrick was great in every way and surpassed my expectation on customer service! I could not have been happier with the decision we made to work w...

    Toyota of Kingsport

    Thanks so much for sharing your praises of Derrick online. We are very proud of him and appreciate you taking the time to leave this kind review.


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    Derrick was great in every way and surpassed my expectation on customer service! I could not have been happier with the decision we made to work with Derrick to buy a truck. Derrick did not use pressure sales or push us at all; Derrick was very professional.

    Does recommend this dealer
    Toyota of Kingsport

    Thanks so much for sharing your praises of Derrick online. We are very proud of him and appreciate you taking the time to leave this kind review.


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  • systems blocked service
    March 30, 2017

    I bought a 2003 Expedition from T of K. The people that worked there were nice and the deal was fair. I think my frustration is in the fact that...

    Toyota of Kingsport

    Yes sir. As per our telephone conversation earlier, I completely understand your feelings and frustration. I appreciate your sharing. Thank you...


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    I bought a 2003 Expedition from T of K. The people that worked there were nice and the deal was fair. I think my frustration is in the fact that they didn't exercise what I would consider, is common sense. I had a framework for the agreement before arriving....all we needed to do was test drive the cars. Mine to sell...theirs to buy. after 30 min maximum we had completed this. I arrived at 5:30 after driving from Anderson, SC. It was well known to the staff that I had an additional 2.5 hours to drive home.....so at 6 when we were ready to do the paperwork, I was thinking I'd be home 8:30 to 9 pm. Instead, I sat.....I was told after 1.5 hours that it wouldn't be much longer...only 2 business managers were working and a lot of people had bought cars ahead of me........so I sat. around 7 I was hungry so I went to dinner....I was told .5 hours more....so I was back at 7:30......sitting.......waiting.....by 8:15 I finally saw the business manager...he said, " this will only take a few minutes".....I told him that it made me angry that I had to wait so long. He was irritated by this and told me that the policy is the order is determined by the tried and true first in/first out....normally this makes perfect sense. after 10 min, I was done and could leave. I understand I am not the only person on the planet. I understand first come/first serve. But when you have a customer that has to drive 2.5 hours, and you can get them out of the door in 10 min, wouldn't it make sense to adjust the policy slightly? Maybe the other people would have also been irritated by waiting an additional 10 min, or maybe they wouldn't have known the difference, but it would have made a big difference to one of your customers. Perhaps following the lead of the grocery store where they have an express line for the easy quick ones...PARTICULARLY when you know the customer has a long trip ahead would make a little sense. All of the employees were nice....all of them told me exactly why I was waiting...but rather than explain the problem, maybe a quick solution was in order.

    Does not recommend this dealer
    Toyota of Kingsport

    Yes sir. As per our telephone conversation earlier, I completely understand your feelings and frustration. I appreciate your sharing. Thank you again for allowing us to earn your business.


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  • Very Friendly & Painless Process

    Marvin was very friendly and helpful. He was a pleasure to work with. The facility was clean and nice. Being a price sensative customer, they work...

    Dealer Response

    You are so kind to share your good experience here on Cars.com. Thank you very much for allowing us to earn your business and for taking the time...


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    Marvin was very friendly and helpful. He was a pleasure to work with. The facility was clean and nice. Being a price sensative customer, they worked with my budget and still meet my needs. Highly recommend

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    You are so kind to share your good experience here on Cars.com. Thank you very much for allowing us to earn your business and for taking the time to leave this review. We look forward to seeing you soon.


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  • Superior Customer Service
    March 20, 2017

    So my daughter attends school at East Tennessee State University while I live in Virginia Beach. She calls me up Thursday night, tells me her car ...

    Toyota of Kingsport

    WONDERFUL!! So happy to hear it all worked out well. Thanks a lot for sharing your good experience here on DealerRater. We look forward to takin...


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    So my daughter attends school at East Tennessee State University while I live in Virginia Beach. She calls me up Thursday night, tells me her car threw a rod and it is totaled. I drive 8 hours to Johnson City and start looking for a car with her Saturday morning with $5,000 in my pocket. After visiting at least eight car lots of non attentive salesman, or getting the high pressure usual car salesman jargon, I stumble into Toyota of Kingsport where I am greeted by Jonathan Coffee. A polite young man with a laid-back demeanor, yet eager to accommodate my laundry list of needs. He did so immediately and found exactly what I was looking for. Even more so I ran into a snafu and was not able to close the deal on Saturday. I had to get out of town early Monday morning. In order to make the deal happen I communicated with Jonathan on a Sunday, closed the deal with him on my way out of town Monday. He went above and beyond the call of duty and EVEN delivered the car to my daughter 30 miles away! Top-notch salesman, top-notch dealership!

    Does recommend this dealer
    Toyota of Kingsport

    WONDERFUL!! So happy to hear it all worked out well. Thanks a lot for sharing your good experience here on DealerRater. We look forward to taking care of your daughters automotive needs as long as she is here in the area.


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