Reviews

Average Ratings

4.6
1371 lifetime reviews. Includes reviews of Lenoir City Ford from DealerRater.com
  • You can TRUST Lenoir City Ford!

    I have had a hard time finding someone I trust to do what needs done on my car and not extras. I believe Michael tells the truth and does not cha...

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    Thank you for your kind words! We appreciate your positive review!


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    I have had a hard time finding someone I trust to do what needs done on my car and not extras. I believe Michael tells the truth and does not charge me for things that aren't needed. I short, I trust him! That means a lot to me!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words! We appreciate your positive review!


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  • Helpful and Honest
    June 24, 2017

    Great experience! Lisa and Wayne were so helpful in helping us locate just the right truck, we love it. Thanks to Margo for helping us through t...


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    Great experience! Lisa and Wayne were so helpful in helping us locate just the right truck, we love it. Thanks to Margo for helping us through the decision making process with tons of information on our test drives and for setting things up for us when the truck arrived. Shane didn't waste our time, just gave us the best price, loved that!! What car buying should be, no games, just good service.

    Does recommend this dealer

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  • Expectations Met and Exceeded
    June 24, 2017

    My review must begin and end with Mary Lynn! She's the reason I'm taking the time and making the effort to write on a Saturday afternoon because s...


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    My review must begin and end with Mary Lynn! She's the reason I'm taking the time and making the effort to write on a Saturday afternoon because she took the time and made the effort for me, which is why today I am new Ford owner. I wasn't even in the market to purchase a new vehicle but was only trying to get an idea of what was available out there so I would be better prepared shopping for a used car in September when I believed most dealers are more willing to deal. However, Mary wasn't having any of that, quickly and confidently assuring me that not only could she get me a good deal now but the best deal now! To top that, she confidently claimed she could put me in the seat of a new vehicle for the same price I was expecting to pay for low miles used car! Although skeptical, I decided to give her a chance, and she delivered. What makes Mary especially effective is that without high-pressure sales tactics, she sold herself before the product, building a trust between the customer and dealership. Once she had my trust, my skepticism faded and she had me. Then the product did the rest. My overall experience at Lenoir City Ford was very good. But then again, it always is and I've been a customer for many years. My wife and I were made to feel very welcome during the whole process, one gentleman whose name escapes me, brought over a couple bottles of water for my wife and I that we never even asked for. He introduced himself and welcomed us. I thought that was very nice and thoughtful. of him Speaking of, Mary showed a genuine thoughtful interest in us as; not just customers but neighbors. Brent Stier did the same. It wasn't just about taking care of the paperwork; he chatted with us like we were friends. I was genuinely impressed. Finally, Sonny Wolfenbarger called early the next morning, still unaware a deal was made, very interested that our experience the evening before was a good one, asking if there was anything he could do to help. Again, I was very impressed with the follow-up call so promptly. In closing, my expectations with Lenoir City Ford were met as always, which is a good thing but Mary Lynn exceeded all expectations! She gave me her word and she kept it. Yesterday she promised to put a smile on my face and today I'm beaming. Mary, you're the best!

    Does recommend this dealer

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  • Taurus Service
    June 20, 2017

    On 5-15-17 I took my Taurus in for oil change & tire rotation. I returned on 5-16-17 and 4 new tires mounted. The following day the passenger rea...


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    On 5-15-17 I took my Taurus in for oil change & tire rotation. I returned on 5-16-17 and 4 new tires mounted. The following day the passenger rear tire pressure was 25psi. I inspected all the tires and found all four rims had been gauge in mounting. I called the service adviser and expressed my extreme displeasure in this service. I expect my car to be in the same condition after service as it was before. I was leaving town and could not bring in the car. On my return I took the Taurus in for a front end alignment which could not be done on 5-16-17 because the equipment was down. The service adviser took pictures of the rims and said he would call me when he discussed the problem with the service manager. I am still waiting for a call !!!

    Does recommend this dealer
    Came in for service or repair

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  • Worst service center ever

    I took my f-150 for a tune up and oil change, and I discovered that they did not change the spark plugs although my service receipt said so, al...


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    I took my f-150 for a tune up and oil change, and I discovered that they did not change the spark plugs although my service receipt said so, also they did not do the oil change correctly, oil filter was loose . I will never risk taking my vehicle to that place again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Recent purchase
    June 14, 2017

    Matt was very helpful in the whole car buying experience. We would recommend him to anyone. He was prompt and courteous. He was A true professional.


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    Matt was very helpful in the whole car buying experience. We would recommend him to anyone. He was prompt and courteous. He was A true professional.

    Does recommend this dealer

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  • Wonderful!
    June 12, 2017

    Absolutely amazing! Lisa, Margo and Shane went above and beyond to help me get the car I wanted! I'm so happy with my mustang!!


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    Absolutely amazing! Lisa, Margo and Shane went above and beyond to help me get the car I wanted! I'm so happy with my mustang!!

    Does recommend this dealer

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  • Tell us what is really going.

    I was sent a recall notice from Ford and took our 2014 Escape to the closest dealership located in Lenoir City, TN. I was called the next day and...

    Dealer Response

    Thanks for reaching out to us, Michael. We understand your concerns and would like to do what we can to give you the peace of mind you deserve. Pl...


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    I was sent a recall notice from Ford and took our 2014 Escape to the closest dealership located in Lenoir City, TN. I was called the next day and told both recall items were fixed. A couple of weeks later my escape started exhibiting signs that were talked about in the recall, so I call the same Ford dealership and a service man tells me that their are no fixes to my recall problem at this time, that last time I brought my car in all that was done was engine coolant added and that Ford has yet to create new parts to fix the recall notice that they sent me telling me to bring it in right away to be fixed. What??? Why wouldn't you tell someone that instead of saying it was all fixed and good to go. I appreciate the helpfulness of the call people, but that will not help me when stranded on the side of the road with an overheating car that was supposedly fixed. Not sure whether to wait on Ford to develop something to fix the problem or just take it somewhere else.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for reaching out to us, Michael. We understand your concerns and would like to do what we can to give you the peace of mind you deserve. Please reach out to Wayne Minor at (865) 988-0003 when you have a chance to discuss your concern in more detail.


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  • 2016 Edge
    June 2, 2017

    Lenoir City Ford ( Lisa Myers ) didn't have what we wanted on the lot, but was able to find one and have it brought to Lenoir City Ford for us to ...


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    Lenoir City Ford ( Lisa Myers ) didn't have what we wanted on the lot, but was able to find one and have it brought to Lenoir City Ford for us to purchase. Lori was awesome. It was the smoothest transaction in the finance dept. we have had. She does not push products on you, and works on building the best package possible. Extremely pleased with this last purchase that we made.

    Does recommend this dealer

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  • Worth the trip!
    May 22, 2017

    My husband and I were apprehensive about purchasing a car right now, so soon after bankruptcy. When we were shopping around, most didn't want to c...


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    My husband and I were apprehensive about purchasing a car right now, so soon after bankruptcy. When we were shopping around, most didn't want to come near our credit and when they did they offered crazy off the charts interest rates and treated me like a beggar! We were not desperate for a car, but it would definitely help car juggling with the family. So, although nothing close to the offer that was in the mailer I received...I got a great car and felt like everyone was truly being straight with me and giving me respect of a car buyer and not a beggar! We drove from Chattanooga...over an hour away to see them and they made it worth the trip. I got a car that fits me to a "T." THEY LISTENED!!! They did not try to put me into something I would be miserable in to make it easier for them to get financing. They found the car and worked hard to make it happen, but they never made me feel like I "owed" them the deal...because they worked so hard! Right on down to the mechanic as we dealt with him was a good experience. When it is time for me to new car shop again, I believe I will make the trip again! And yes, I would recommend them to family and friends...(but not the ones I don't like...ha ha ha!!).

    Does recommend this dealer

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