Toyota Knoxville

Our experience with Toyota was Awesome Shannon Casey and his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my Toyota except Toyota of Knoxville. Make sure you see Shannon Casey for all repairs.

Had a great experience working with Chad at Toyota Knoxville. He was very clear about the whole purchasing process and we were able to grab the car we wanted quickly before anyone else could buy it. They made the 2012 highlander look brand new!

So my girlfriend bought 2019 Toyota forerunner from this dealership and they basically Sándor out the door trying to get this sale without doing an actual full inspection on her tires and suspension has been claimed they did, she was planning on making a trip to move out of state over 10 hours away, they told her her tires were just fine, after two weeks of having driven around on these so-called fully inspected tires one blew out, upon further inspection of the vehicle I found while I was at the Toyota Fort Myers dealership with her that the xxx filter was absolutely filthy and the rest of the tires which she has only driven on for two weeks were well below the standard and in dire need of changing as checked by the Fort Myers Toyota dealership, the salesman and other people at the Fort Myers dealership stated they could not believe that she actually drove away from the Knoxville dealership with tires that bad, My girlfriend had never bought a vehicle on her own before and was not well-versed in what safe standard tires were and she trusted the people at Toyota Knoxville, also when she bought it it was not detailed at all, she had to go back and had to Go back to have it Detailed and the alignment fixed. We are now currently filing a case with Toyota corporate to deal with this matter and replace her tires that should’ve been replaced before the vehicle was ever sold and made safe for a potential purchaser because this vehicle was not safe, I do not recommend buying a A vehicle from this place as they will try to shove you out the door to make the sale, I have always been a fan of Toyota vehicle‘s however this particular dealership has put a huge mark on any potential future Toyota purchases I might take on.

Went to get an oil change and they told me they cannot do it and need an appointment. I go very often to other Toyota dealers. They do not required appointments and they do it in 30 minutes I will NEVER do business with this dealer

The car wasn’t even ready with the accessories installed that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can understand that part, but to have your sales manager tell me the price of the vehicle increased and trying to add the accessories back and excluding the fact that my trade-in was worth more as well was inexcusable. Then to try to add $500 to it was unacceptable. Bottom line is TOK reneged on the agreement from March. It also took multiple emails and phone calls just to get my deposit back. This was one of the worst buying experiences I have ever been a part of.

Very deceptive involving a minor repair. In had a nail in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a very cold attitude at the dealership from Mr. Hughes. Long story short, I do not feel that I can trust this dealership to be honest with my future repairs. Very deceptive in not telling me my tire was under warranty with the tire manufacturer & should find a local tire service to repair tire.

Toyota Of Knoxville is the best, the staff is the best, they took great care of me, service, finance, the salesmen went above and beyond of what I needed for answering any and all my questions, I will continue my business with this dealership.

The lack of communication between departments, to their customers and the unwillingness to help their customers at this dealership makes me wonder how they have stayed in business as long as they have. The one star is for the salesman, Todd, who was the only one who would return phone calls when he said he would. The service writer, Shannon, tried to lie to me regarding another Toyota dealer. I left Joe multiple voicemails for a return call after I was told he would call me back that evening only to never receive any return calls period. The 30 day used car warranty is useless when it comes to major issues. Their techs claim the issues can’t be found but another Toyota dealer found them and documented them. Andy’s solution to my vehicle problem was to buy their extended car warranty. What good is that since you don’t even honor your 30 day warranty? Everyone I spoke with tried to pass me off to someone else. I will tell anyone and everyone never to do business with this dealer

We have been going to this dealership for 20+ years. NEVER had a bad experience. Always OUTSTANDING! Process does not take long to check in or check out.

Todd Madgar is a great salesman to work with. Our purchase process was quick and easy. This was my second purchase through Toyota of Knoxville and I've been highly satisfied both times. I highly recommend!