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Reviews

Average Ratings

4.7
443 lifetime reviews. Includes reviews of Toyota Knoxville from DealerRater.com
  • Chris Thiessen

    I arrived 10 minutes early. The service technician in the receiving bay applied protective wrapping to my car's interior and directed me to my ser...

    Dealer Response

    Chris, Thank you for the positive and well-detailed review! We are very glad to hear that Mary and our service staff was able to make your exper...


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    I arrived 10 minutes early. The service technician in the receiving bay applied protective wrapping to my car's interior and directed me to my service rep, Mary. She explained what was going to happen and approximately how long it would take, and noted a comment I had and the expected procedure to test that. She then directed me to the waiting area, which was very comfortable and well-lit, and even had its own snack bar! After a little less than an hour (the expected wait time) Mary found me and carefully explained in her office all the findings (it was the first 5K check-up so everything was within normal limits and indicated ow the technicians had addressed my comment. Comfortable wait of an expected time and a clean car at the end: excellent!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Chris, Thank you for the positive and well-detailed review! We are very glad to hear that Mary and our service staff was able to make your experience enjoyable. We greatly appreciate your business, and hope you continue to utilize Toyota Knoxville for all of your vehicle needs. Sincerely, Toyota Knoxville


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  • Quality Service

    Quality customer service and workmanship was displayed by everyone at the dealership to include the employees who drive the vehicles into the serv...

    Dealer Response

    Terry, Thank you for the five-star rating! It is always wonderful to hear such positive comments regarding our service center and their quality c...


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    Quality customer service and workmanship was displayed by everyone at the dealership to include the employees who drive the vehicles into the service bays.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, Thank you for the five-star rating! It is always wonderful to hear such positive comments regarding our service center and their quality customer service. We hope to see you in the dealership again! Sincerely, Toyota Knoxville


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  • 10,000 Maintenance
    April 25, 2017

    Dropped Highlander off a few hours earlier than my appt time due to a sick child. Patrick did an exceptional job checking me in quickly and offeri...

    Toyota Knoxville

    Meg, Thank you for the positive review! It is great to hear that Patrick displayed such excellent customer service and was able to make your expe...


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    Dropped Highlander off a few hours earlier than my appt time due to a sick child. Patrick did an exceptional job checking me in quickly and offering to also check on an accessory order I was waiting on. Everything was done in a very timely matter.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Meg, Thank you for the positive review! It is great to hear that Patrick displayed such excellent customer service and was able to make your experience enjoyable! We hope to see you at Toyota Knoxville again! Sincerely, Toyota Knoxville


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  • Always excellent!
    April 23, 2017

    I bought my Highlander in 2011, and Toyota of Knoxville helps me keep it running like a top! Barry and company are always quick, courteous and com...

    Toyota Knoxville

    Alicia, Thank you for the positive review! We greatly appreciate your repeat service, as it shows that our organization as an overall whole is su...


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    I bought my Highlander in 2011, and Toyota of Knoxville helps me keep it running like a top! Barry and company are always quick, courteous and competent. I have never had a negative experience dealing with anyone at this dealership; from the collision specialist who took care of my car three months after I bought it ( a new driver hit me! ) to routine maintenance and a recall, all are well-traine and highly qualified to assist you.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Alicia, Thank you for the positive review! We greatly appreciate your repeat service, as it shows that our organization as an overall whole is succeeding. We hope you continue to utilize Toyota Knoxville for all of your vehicle needs. Sincerely, Toyota Knoxville


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  • Excellent service.
    April 23, 2017

    Excellent service personnel. Concerned and gave sound advice. I considered him to be very trustworthy. I would definitely ask to consult with him ...

    Toyota Knoxville

    Kenneth, Thank you for the positive review! We are glad that our service team was able to make your experience enjoyable. We greatly appreciate y...


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    Excellent service personnel. Concerned and gave sound advice. I considered him to be very trustworthy. I would definitely ask to consult with him in the future.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Kenneth, Thank you for the positive review! We are glad that our service team was able to make your experience enjoyable. We greatly appreciate your business, and hope you continue to utilize Toyota Knoxville for all of your vehicle needs. Sincerely, Toyota Knoxville


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  • Outstanding experience

    After letting James Burkhart know what we were looking for he did a great job of keeping us informed as used cars came through the lot. It took f...

    Dealer Response

    Thank you for the positive review! It is great to hear that James was able to make your experience enjoyable. He clearly displayed outstanding cus...


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    After letting James Burkhart know what we were looking for he did a great job of keeping us informed as used cars came through the lot. It took four months but James found us the used Toyota we were looking for and was a pleasure to work with the entire time. Highly recommend James Burkhardt and Toyota Knoxville.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the positive review! It is great to hear that James was able to make your experience enjoyable. He clearly displayed outstanding customer service to put you in the vehicle of your dreams, and he will be recognized for his diligent efforts! We wish you many happy memories in your recently purchased vehicle. Sincerely, Toyota Knoxville


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  • Excellent Customer Service
    April 18, 2017

    Even though this was the first service for my new car, the service advisor was professional and courteous. Overall, the dealership provided excell...

    Toyota Knoxville

    Thank you for the positive review! We are glad Jon was able to make your experience enjoyable! We greatly appreciate your business! Sincerely, T...


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    Even though this was the first service for my new car, the service advisor was professional and courteous. Overall, the dealership provided excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Thank you for the positive review! We are glad Jon was able to make your experience enjoyable! We greatly appreciate your business! Sincerely, Toyota Knoxville


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  • Had my 2015 camry serviced

    Brought my car in around 4:30 pm had my tires rotated and all the fluids top off they were done around 45 min satisfied with there service

    Dealer Response

    Todd, Thank you for the positive review! We are glad our service team was able to make your experience fast and enjoyable. We greatly appreciate ...


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    Brought my car in around 4:30 pm had my tires rotated and all the fluids top off they were done around 45 min satisfied with there service

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Todd, Thank you for the positive review! We are glad our service team was able to make your experience fast and enjoyable. We greatly appreciate your business, and hope to see you back at our dealership for your next service visit! Sincerely, Toyota Knoxville


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  • Excellent Service
    April 18, 2017

    John was great, very professional and with a friendly attitude which is very important to me. He came and let me know what was going on with my se...

    Toyota Knoxville

    Linda, Thank you for the positive review! We are very glad John was able to make your experience enjoyable, and we hope to see you again at our s...


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    John was great, very professional and with a friendly attitude which is very important to me. He came and let me know what was going on with my service and the estimated time left to finish.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Linda, Thank you for the positive review! We are very glad John was able to make your experience enjoyable, and we hope to see you again at our service center! Sincerely, Toyota Knoxville


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  • Excellent service
    April 18, 2017

    I was greeted at the door with a professional attitude. My truck was serviced quickly. I was informed about the estimated wait time. Everything w...

    Toyota Knoxville

    Gary, Thank you for the positive review! We are very glad to hear that our service staff was able to make your experience enjoyable! We hope you ...


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    I was greeted at the door with a professional attitude. My truck was serviced quickly. I was informed about the estimated wait time. Everything was handled efficiently and professionally.

    Does recommend this dealer
    Came in for service or repair
    Toyota Knoxville

    Gary, Thank you for the positive review! We are very glad to hear that our service staff was able to make your experience enjoyable! We hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville


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