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Reviews

Average Ratings

4.9
97 lifetime reviews. Includes reviews of Donnie Hatcher Chevrolet from DealerRater.com
  • Great Service, Great Dealership and Awesome Crew!!!!
    May 17, 2017

    Had a great experience there. From the time we spoke with James McKinney on the phone... arrived at the dealership and left with my 2017 Equinox w...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for that awesome review!! We are so happy to see you get your new Equinox and hope you get many years of driving pleasure from it!


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    Had a great experience there. From the time we spoke with James McKinney on the phone... arrived at the dealership and left with my 2017 Equinox which only had 6miles on it I was so excited and give God the praise for the blessing. If ever in need again I will be back and highly recommend anyone to try them FIRST. James was a great salesman and I never felt pushed. He asked what we wanted and gave us exactly that. He was very knowledgeable about my vehicle also. I give them a 5 star because from the lady at the front desk to Rick the Finance team and Ray who kept a smile on his face to the whole team they are were very nice and has great hospitality. I am one SATISFIED customer and I will make sure everyone knows it. Again Thank You so much!

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for that awesome review!! We are so happy to see you get your new Equinox and hope you get many years of driving pleasure from it!


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  • Great car purchase experience
    April 22, 2017

    After visiting several Memphis area dealerships we drove to Brownsville to see a specific truck. This is the first dealership that was truly no ...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review!! We truly appreciate your business and hope you get many years of great service out of your truck!!


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    After visiting several Memphis area dealerships we drove to Brownsville to see a specific truck. This is the first dealership that was truly no pressure... from the first phone call we felt they were listening and wanted to help us with our goal, not just sell a car. To top it off, we got a great price! We will start with Roy and the rest of the team at Hatcher Chevrolet next time we need a vehicle. Less than an hour's drive resulted in a superb car purchase experience, the vehicle we wanted and confidence that we can go to them in the future.

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review!! We truly appreciate your business and hope you get many years of great service out of your truck!!


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  • WOW, Great Service, Great DealerShip and , Great People
    April 21, 2017

    WOW, Best treatment at a dealership ever, from the phone call from Andrew , the warm welcome from Ray and the salesmanship of James and the profe...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for this awesome review!! We truly appreciate your business and hope you get many years of great service out of your vehicle!!


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    WOW, Best treatment at a dealership ever, from the phone call from Andrew , the warm welcome from Ray and the salesmanship of James and the professionalism of Rick. Thanks everyone for helping us on purchasing a beautiful vehicle. We were very pleased to conduct business at your dealership and will return.

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for this awesome review!! We truly appreciate your business and hope you get many years of great service out of your vehicle!!


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  • Bad experience
    April 8, 2017

    We bought a truck from Donnie Hatcher Chevrolet and it started as good experience. Everyone there was very nice the day we bought the truck. The s...

    gscott

    my experience with buying vehicles in the past is ive always gotten 2 keys or fobs. this truck has a fob and they are very expensive to buy and ha...

    Donnie Hatcher Chevrolet-Buick-GMC

    I am so sorry you had a bad experience, please feel free to contact me personally and I will do what is fair to resolve this situation. Thank you ...

    gscott

    We were told when we asked for the other key that the previous owner had the key at home and was going to bring it. Roy said he would call us whe...


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    We bought a truck from Donnie Hatcher Chevrolet and it started as good experience. Everyone there was very nice the day we bought the truck. The salesman was Roy Wear and the sale went very smoothly. After our purchase was complete and we were getting ready to leave we asked for the other key as we had only been given one. We were told the previous owner said it was at home and he was going to bring it the dealership the next week. That was no problem because we had to return the following week anyway. That following week we called and emailed Roy Wear about our other key and he would not return our call nor respond to our emails. The afternoon we returned to the dealership Roy was out to lunch in the middle of the afternoon when he knew we would be there. He finally returned about 45 minutes after we had arrived. He never came and spoke to us. We had to hunt him down to ask about the key. He said the previous owner had lost the key and then hurried off saying they were calling him. I found him about 10 minutes later and asked what are you going to do about the key and he lied and said he had told us when we purchased the truck that they only had one key. He was very rude. I would never buy anything from him again. Everyone else there had been very nice. If he had handled things differently it probably would not have a big issue but to avoid us and then be downright rude too. I guess as long as he sells you something and gets your money then he care less if you come back.

    Does not recommend this dealer
    gscott

    my experience with buying vehicles in the past is ive always gotten 2 keys or fobs. this truck has a fob and they are very expensive to buy and have programmed. if roy would have been honest up front and told me there was only one fob then we could have worked something out up front but I feel like I was deceived because he waited until the deal was totally done before he informed me there was only one fob. if he tells you anything different then he's a liar. I'm not comfortable with the fact there is a fob out there programmed for my truck but there is nothing I can do about that now. you can help the situation by buying me a new fob and having it programmed. if not then my review will stand and I will never buy or recommend yall again. Greg Scott

    Donnie Hatcher Chevrolet-Buick-GMC

    I am so sorry you had a bad experience, please feel free to contact me personally and I will do what is fair to resolve this situation. Thank you for your business, we hope you enjoy your truck and get many years of great service from it. Thank you, Ray Condray, General Manager 731-772-9082.

    gscott

    We were told when we asked for the other key that the previous owner had the key at home and was going to bring it. Roy said he would call us when he got it. He never called and would not return our call or emails. Then we did finally get to talk to him and he was very rude. That was the final straw. I just want what I was told I would receive.


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  • Satisfied
    March 19, 2017

    My experience was quick n easy. I was treated with respect. My saleman, Brandon was polite and knowledgeable. I feel that I received a good deal,...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business, and do hope that you continue to choose us for all your automotive needs!


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    My experience was quick n easy. I was treated with respect. My saleman, Brandon was polite and knowledgeable. I feel that I received a good deal, at the price I could afford. I will consider going back, for future needs.

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business, and do hope that you continue to choose us for all your automotive needs!


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  • Best Service I've Ever Had At A Dealership
    March 3, 2017

    We were in Memphis looking for a gently used Honda Pilot. Saw an advertisement for one here, which was about an hour away. Phone call was answered...

    Donnie Hatcher Chevrolet-Buick-GMC

    We are so proud we had the perfect vehicle for you! And hope you get many years of great service! Thank you for the awesome review!


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    We were in Memphis looking for a gently used Honda Pilot. Saw an advertisement for one here, which was about an hour away. Phone call was answered promptly by Andrew, we were promised the car was still available and would be pulled around for us when we got there. When we arrived, they had the car front and center, had already sent it through the car wash to make sure it was gleaming, and had the keys waiting for our test drive. Absolutely no pressure at any point in the process. Once we decided we wanted it, negotiations took less than 10 minutes, and once we agreed on the price, we were signing papers within 5 minutes, and walking out the door with our new vehicle another 5 minutes after that. Hands down the quickest, easiest dealership situation I have EVER been involved in. This is how buying a car should be. Brandon was honest, up-front, and true to his word, and Rick knew exactly what he was doing, no wasted time with either of them. Thanks guys!

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    We are so proud we had the perfect vehicle for you! And hope you get many years of great service! Thank you for the awesome review!


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  • Values customers
    March 1, 2017

    We had a wonderful experience in general at the Brownsville dealership, especially with James. Most dealerships you feel pressured into a decision...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business, and hope you tell all your friends and family about your experience wit...


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    We had a wonderful experience in general at the Brownsville dealership, especially with James. Most dealerships you feel pressured into a decision and we didn't have that feel here. Also, something common you see is the salesman only talking to the man in a sales situation. This was not the case whatsoever! I felt just as valued as my husband. We make decisions together so it was nice to be included from the other side also.

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business, and hope you tell all your friends and family about your experience with us!


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  • Excellent experience
    February 27, 2017

    We found a used car we were interested in and received excellent service by James McKinney, Ray Condray and Rick Walters. This group of guys were ...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you for the great review, and thank you so much for your business! We hope you have many years of wonderful service and consider us again fo...


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    We found a used car we were interested in and received excellent service by James McKinney, Ray Condray and Rick Walters. This group of guys were very easy to talk to and answered all requests quickly and efficiently - it was a great experience and I love my new car!

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you for the great review, and thank you so much for your business! We hope you have many years of wonderful service and consider us again for your all your vehicle needs!


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  • Fly me to the moon
    February 27, 2017

    Seriously, I would rather fly to the moon than buy a car/truck. However let me say right now that Donnie Hatcher Chevrolet won me over. They had m...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you Bob for that awesome review! We truly appreciate it, but even more we appreciate your business! We hope you and Nate get many years of g...


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    Seriously, I would rather fly to the moon than buy a car/truck. However let me say right now that Donnie Hatcher Chevrolet won me over. They had me at "Hello, this is Deby. I see you found interest in one of our trucks online. Are there any questions I can answer for you?" Because of her initial contact and the manner in which she presented the material I felt empowered and not intimidated. Because I couldn't get there until Saturday she referred me to Andrew. My initial thought was, "great here we go..." On saturday morning I was to meet Andrew at 11. Andrew sent me an email confirming the appointment and let me know he was looking forward to meeting me. Nice personal touch. Once there because I had a name of someone I was to meet I felt comfortable in approaching the outdoor sales rep and saying, "Hi I am here to see Andrew" The rest of the visit was enjoyable, from seeing the truck to talking pricing and payment plans. They were all laid back and very interested in me as an individual. They even let me bring my black lab, Nate, in for most of the visit. The General Manager came over and introduced himself and we talked labs, dogs, kids, hobbies...The whole experience was more like going to a party, meeting folks and being handed the keys to a new car. Miles was the gentleman that was the nuts and bolts of my experience. He was awesome, from the trial drive to the transfer of belongings from my old truck to my new truck...Seamless, effortless, fun. Donnie Hatcher Chevrolet is now my go to for any car or truck need. Thanks guys, and gals!

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you Bob for that awesome review! We truly appreciate it, but even more we appreciate your business! We hope you and Nate get many years of great service out of your new truck!


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  • Excellent
    February 26, 2017

    When we get ready to purchase another vehicle, Donnie Hatcher will be the very first dealership that we will go to. We can't remeber the other 2 ...

    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business and hope you get many years of great service out of your new truck!


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    When we get ready to purchase another vehicle, Donnie Hatcher will be the very first dealership that we will go to. We can't remeber the other 2 gentlemen that worked with Mr. McKinney but they were extremely helpful also

    Does recommend this dealer
    Donnie Hatcher Chevrolet-Buick-GMC

    Thank you so much for the great review! We truly appreciate your business and hope you get many years of great service out of your new truck!


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