Reviews
I had an appointment to get an oil change and had to wait
I had an appointment to get an oil change and had to wait two hours and then having to wait those two hours the Internet was not working so I’m not happy about my last visit
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I found everyone at the dealership to be very courteous,
I found everyone at the dealership to be very courteous, and helpful. The office ran very smoothly and there was no waiting time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! We are always more than happy to assist you if anything else comes up. Take care!
The service staff was welcoming, well-informed and
The service staff was welcoming, well-informed and efficient. My service included a progrmming fix and I was well-informed through the process. Additionally, the estimated time for service was less than projected. Excellent experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! We are always more than happy to assist you if anything else comes up. Take care!
This dealership do good when they take the time to do the
This dealership do good when they take the time to do the work correctly. The prices are so expensive.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
El asesor Tomas, me brindó una excelente atención, fue
El asesor Tomas, me brindó una excelente atención, fue muy amable y atento 100 % recomendado
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hola, nos alegra que nuestro personal le haya brindado tanto apoyo durante su experiencia en Principle Toyota. No dude en contactarnos si hay algo más que podamos hacer por usted.
They were able to work me in last minute and had my car
They were able to work me in last minute and had my car back by noon…always great work and service with a smile. So much better than any other service department in the memphis area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jay, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor, Rodger Parker, ensured that my
My service advisor, Rodger Parker, ensured that my vehicle received the necessary servicing. The service technician conducted a thorough inspection of my vehicle and brought to my attention the need to replace my wipers, which reminded me it needed to be changed. We must also acknowledge the service technicians who work behind the scenes. I greatly appreciate the efforts of Rodger, the service technicians and Brandon in Sales. Great Customer Service! #toyotafamily
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Vanessa, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fast and easy got right to my vehicle and was able to
Fast and easy got right to my vehicle and was able to move me up
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Went smoothly without a problem.
Went smoothly without a problem. Car was inspected and fluids checked. Checkout was easy and quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Always the best experience at this dealership.
Always the best experience at this dealership. I have bought four cars at this dealership because the sales and service are both awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"Thank you so much for your loyalty and kind words! We strive to provide exceptional sales and service experiences for our customers. See you for your fifth car soon!"