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Principle Toyota in Memphis

(2,063 reviews)
Visit Principle Toyota in Memphis
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 657-5566 (877) 657-5566
Used (877) 661-5102 (877) 661-5102
Service (901) 466-2290 (901) 466-2290

Reviews

(2,063 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Toyota in Memphis from DealerRater.

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Very easy process!

Jimmy Rooker was a friend from the start not a salesperson! Very professional and attentive. The process was smooth and quick I would recommend Principle Toyota if you’re looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Pleasure to Deal With

First let me start by stating that we were forced to look for another vehicle after a careless Memphis driver totaled our pride and joy. This did not leave my wife and I with a great attitude for car shopping due to the loss of time and money. We roughly knew what we wanted and had a list of several dealerships to visit to start the process. Principle Toyota was first on the list, Seth Green just happened to be on the floor when my wife and walked into Principle. We found him to be very knowledgeable and extremely easy to talk to. After a couple test drives and some ball park numbers, we proceeded to spend the rest of the day looking at other vehicles at several other dealerships and found ourselves going back to Principle the next day. We gave Seth a list of the "Must Haves" and the "wants" we were looking for and he put us in exactly what we were looking for at a very good price. Peter Butler was the nicest and easiest finance person we have ever dealt with. Everything was crystal clear, no hidden "add on" irritations, and also Peter has a great sense of humor. We highly recommend giving Seth, Peter, and Principle a chance if your car shopping, you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Gran experiencia

Muy buen vendedor, explica excelente y ayuda en gran medida, importante que es bilingüe español e inglés. En general el personal es muy atento y amable .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Second experience was just a great as the first!

This is my second purchase from Principle Toyota and the customer service was great. There will definitely be a third. Sandeep Soni was a perfect fit for my wife and I. Sandeep is one of those sales professionals you keep going back to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sales Associate that made car buying fun

This was my second time buying a vehicle from this man. Jerry Melton made this new car buy a very pleasant experience. He did not try to pressure my decision, he listened and let me decide. It was a pleasure working with Mr Melton. He even helped me with my golf swing! Thanks, Jerry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Kudos... to April Haney for being professional, friendly and positive. Most important she could hear me. She listened to my request. She is wonderful! Have a fabulous day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Costumer Service

Thank you Jimmy for your welcoming service and attention. I'm glad I could make businness with Principle Toyota because they've offered me what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kelly was great!

Kelly was very responsive to our needs, and met all of our requirements. The finance department processed the immense amount of paperwork very quickly, which saved us a lot of time. We appreciate the friendly and accommodating service we received from Kelly and the rest of the group.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Gr8 Place to Buy a Car!

Great car buying experience from Principle Toyota. Salesperson April Haynie was perfect and could not have been nicer. Bought a used 2015 Prius and it runs like a dream. Runs quiet and smooth and has more power from a hybrid than you might expect. Drove from Yazoo City to Jackson in the hills and still got over 50 mpg in the power mode. In eco mode getting up to 56 mpg. Love all the features on the car and am sure I will enjoy it for a long time, especially the fuel savings. Thank you, April and the team at Principle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience at 7370 Winchester with Mr.shelton

Had an great Experience with sales Shelton maben... he’s very knowledgeable of his job/ Vehicles ,helpful and makes car buying easy... had and ball working with u sir

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.