Reviews
Car Shopping
Great customer service. I told the Salesman what I wanted in a vehicle and He got it. I would recommend Mr. Terrance for purchasing a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kaci, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience.
Great experience. 15 words is too much. I don’t want to write e dissertation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!
Horrible Services I had to call and check on my car.
Horrible Services I had to call and check on my car.they had it for six days . Didn't give any coupons as was stated to me. Told me it would be ready in three days no almost seven.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1283 to discuss what we can do to help.
Yes I would like to talk with the GM ,I call and left a Message.Waiting on him to respond back to me. About my horrible Services.I payed 4,222.54 to get my car fixed and I smell antifreeze,and call about that no response.Someone suppose gave call back no call yet I'm a very unhappy customer.
I have a great experience getting my car serviced.
I have a great experience getting my car serviced. I had an appointment and it didn't take long for my oil change. Everyone was nice and courteous
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Recall Service
The work was done in a timely manner as promised on repairs of side mirrors
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Melvin, we are pleased to hear you had such a positive experience with us, Your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Always great and fast service for my vehicle.
Always great and fast service for my vehicle. Rachel is always pleasant and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Excellent service manager
Shelby is way over our expectations.... she knows exactly what she talking about and she meet her promise time on my delivery
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Asst service manager (Terrel Wilkerson)
Interactions with this dealership have always been friendly, professional and helpful. Service and repairs are correct and expeditious. An excellent dealership who has earned my loyalty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service. Seriously?
Scheduled appointment for oil change and diagnostic, dropped off car and end of day no word. Call them and they can?t locate my ticket, when they finally do car is not ready of course. A courtesy call near end of day explaining situation would have lessened annoyance. Picked up car w/o service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ben, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1283 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
I am extremely satisfied with my experience at Auto
I am extremely satisfied with my experience at Auto Nation Honda Covington Pike, Memphis, TN. The staff was excellent. Special thanks to Pierre Heaston, Trent Dorsey and Tony Gray. They provided superb personal care, respect and courtesy. The three gentlemen were professional with outstanding integrity. They went above and beyond to ensure that I was completely satisfied with my purchase and all that it encompassed. Their receptionist was wonderful as well. It was quite refreshing to see and experience the benefits of such remarkable team work. I will absolutely return to this dealership for my next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kudos