I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett... Porsche, it has always been highly-professional and positive. The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”
I was not provided information about the repairs. Nothing was discussed with me such as what was done, what to expect, any additional findings or lack... thereof, when I should come in for next service. No one escorted me to my car to show the work. No one asked me if I had any questions about the work. I am very disappointed by the lack of customer service and quality of care.
We took our college-age daughter's Volkswagen in to get duplicate keys programmed and door lock repair. While there, my husband asked for assistance in... snapping the headlight back in to place (he had recently changed the bulb but was having a bit of trouble finishing). We were excited to get this car ready for our daughter to drive to/from college. As far as I know, the work was done well. My problem is with how much they charged for labor. When we went to pick up the car, we were told our total was $1,237! We paid it, but it was a hardship on our family (school teacher, correctional officer). They charged us for 4 1/2 hours of labor ($140 per hour). However, they didn't have our car that long. By my calculations, they overcharged us at least 1 1/2 hours ($210). (By the way, they charged us 1/2 hour for snapping the headlight back in to place.). I tried to reach someone at Gossett by phone, leaving 2 messages, but was uncussesful, so I wrote them a letter with my concerns. Eric with Gossett called me to discuss my concerns and indicated he wanted to make things right. He said he would call me back later that day with specifics, suggesting he would be mailing a check, but wasn't sure of the amount. He assured me I would hear back from him later that day. That was 7 days ago. He never called back, and I've received nothing by mail from Gossett. Overcharging may be the 'norm' for businesses these days, but it's not right. They should be more careful about how many hours they charge for their service, and they should certainly follow through with promises they make. I'm very disappointed.
We appreciate your feedback, Debi. We’re sorry for the inconvenience and we appreciate your patience. It’s our understanding that our service manager,... Eric, has been in touch with you and you were able to reach a mutual agreement. If there is anything else that we can do to give you a 5 star experience, please let us know. Thank you.
Had an issue with my boxster, called Andy and he immediately addressed it and got me in. Car was fixed and good as new! Very happy.
We're so glad to hear your Boxster is running as good as new and that Andy was such a big help! Thanks for the review!
Excellent experience overall the salesman was very courteous and knowledgeable. I did not purchase a vehicle but will definitely consider them in the future.
Thank you so much for taking the time to leave a review! We're glad the sales team was able to make such a great impression. When the time is right, w...e'd love to help find the perfect vehicle for you just let us know! Thanks again!
I just purchased a VW Golf R and it was all-around the best service. I am so happy!!
Blake, congratulations on the purchase of your new Golf! We were so happy to make you happy.
The service Manager Andy Durr does a fantastic job servicing my 2006 Boxster. He always gives me a detailed list of my services and any suggestions that... are needed.
Anthony, we sincerely relish the praise from you about your experience with Andy in our service department. We love taking care of your Boxster, and w...e look forward to doing so for many years to come.
Exceptional service. Service manager Andy Durr ensures that only necessary and required service are performed. My 2003 Boxster continues to run flawlessly.
Brad, it's always a pleasure to keep our customers' beautiful cars running in beautiful shape. Thank you so much for the praise of Andy.
Andy Durr, the Service Dept Mgr is always very responsive and helpful with any issues I may have with my Panamera GTS. The service is done on time and... the work is professional. I would recommend them to a friend or co-worker.
Steve, we are so thankful for your kindness towards Andy and the rest of Gossett Porsche. We pride ourselves on providing timely, flawless service, an...d we're glad to hear that you've come to expect nothing but excellence from us.
came for the 54000 mile check up. It was done quick and professionally. My only qualm is that we don't get a loaner car anymore to get to work from way... up North east; and I was aware of this when I scheduled the visit.
Thank you so much for taking the time to leave your review of Gossett! We love working with you, and we sincerely appreciate your feedback about your ...loaner car. Thank you so much.