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Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 1:00 PM
Sun Closed
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Reviews

4.6
354 lifetime reviews.
  • Only place to purchase and to get service.

    I have purchased numerous vehicles for Serra and I always get my service completed at their dealership - it is the ONLY place to go for a great ex...


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    I have purchased numerous vehicles for Serra and I always get my service completed at their dealership - it is the ONLY place to go for a great experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • TERRIBLE SERVICE

    CALLED SAT. MORNING TO MAKE APPT. FOR MY CAR THAT WAS PURCHASED FROM SERRA & STILL UNDER WARRANTY. SERVICE PERSON PICKED UP PHONE, TOOK MY NUMBER ...


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    CALLED SAT. MORNING TO MAKE APPT. FOR MY CAR THAT WAS PURCHASED FROM SERRA & STILL UNDER WARRANTY. SERVICE PERSON PICKED UP PHONE, TOOK MY NUMBER & STATED I WOULD BE CALLED RIIGHT BACK . ONE HOUR LATER NO CALL .I CALLED BACK & AGAIN PUT ON HOLD BY SERVICE PERSON. FINALLY PICKED UP. I EXPLAINED MY CAR SERVICE LIGHT WAS ON & HAD STARTING PROBLEMS. I TOLD SERVICE REP. NEED APPT. & HAD TO HAVE THE CAR BACK BY WED DUE TO GOING OUT OF TOWN FOR A WEEK. ARRIVE AT DEALER ON MON. TOLD THEM AGAIN I HAVE TO HAVE CAR BACK BY WED. I CALL TO CHECK ON TUES. EVENING & WAS TOLD THE CAR HAD NOT BEEN LOOKED AT. I CALL BACK THE NEXT MORNING & WAS TOLD CAR STILL NOT LOOKED AT. THE SERVICE GUY TOLD ME THEY WOULD NOT BE ABLE TO LOOK AT CAR & I WOULD HAVE TO PICK UP. I OFFERED TO DELAY MY TRIP ANOTHER DAY & SEE IF THEY COULD FIX ON THUR. THE SERVICE TOLD ME MOST LIKELY THEY WOULD NOT DUE TO BACK UP. THEY HAD UP TO 3 FULL DAYS TO LOOK AT MY CAR. IT WAS LIKE THEY JUST DID NOT CARE. CALLED JIM CARRAS CHEV. & EXPLAINED THE SITUATION. TOOK TO JIM CARRAS WED AFTERNOON & IT WAS FIXED THE NEXT DAY. THEY MET ME AT MY CAR, OFFERED ME A DRINK KNEW WHAT MY PROBLEM MOST LIKELY WAS ON THE SPOT. GUESS WHERE I WILL BUY MY NEXT TRUCK & CAR.NOT SERRA.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience

    My purchase at Serra was one of my best experiences purchasing a car. There was no pressure and they were easy to work with on the price. The car ...


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    My purchase at Serra was one of my best experiences purchasing a car. There was no pressure and they were easy to work with on the price. The car had an issue with the AC that we did not discover until after we took delivery. My salesman Anthony Keys and the sales manager took great care of me and resolved the issue the next business day. People in the service department were friendly as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since August 2010

Welcome to Serra Chevrolet in Bartlett, Tn. Serra Bartlett is part of the Serra Automotive Group that was founded in Grand Blanc, MI in 1973 by Albert M. Serra. He began with a single Chevy store and a simple customer first philosophy. Within 5 years, Al Serra Chevrolet achieved Top Five dealership status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. In 1984, the Serra Family came South to Bartlett, TN. Almost 30 years later, Serra Chevrolet is proud to be the #1 Chevy Dealership in the Mid-South.

"Serra's Got It!"