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Reviews

Average Ratings

4.9
Average based on 330 reviews.
  • The BEST car buying experience

    My experience couldn't have been any better. Fred White was my salesman, and he did a great job! I was extremely nervous about my new purchase b...

    Dealer Response

    Brandi, it was a pleasure to read about your second car-buying experience at Serra Chevrolet Bartlett. Congratulations on your new Camaro! It's gr...


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    My experience couldn't have been any better. Fred White was my salesman, and he did a great job! I was extremely nervous about my new purchase but he did a great job of walking me through the car buying process. I have only bought 2 new cars in my life and both where from Serra Chevrolet in Bartlett. BTW I LOVE MY NEW CAMARO!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Brandi, it was a pleasure to read about your second car-buying experience at Serra Chevrolet Bartlett. Congratulations on your new Camaro! It's great to hear that Fred did a good job in assisting you on your purchase. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Bob Pollock | GM | 901-382-5644


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  • Dealership went above and beyond to help.

    Dealership went out of their way - 'above and beyond' - to meet our service needs.


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    Dealership went out of their way - 'above and beyond' - to meet our service needs.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wooh Chevy Go

    Friendly and helpful a great place to be. Really loved the coffee and the TV and the cars . The cars were very cool there were many colors it was ...

    Dealer Response

    Thank you for taking the time to write this review, Jacqueline. We are pleased to hear that the team was able to provide an overall positive exper...


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    Friendly and helpful a great place to be. Really loved the coffee and the TV and the cars . The cars were very cool there were many colors it was great. I appreciated the service I had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Jacqueline. We are pleased to hear that the team was able to provide an overall positive experience. Regards, Paul Householder | GM


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  • Serra chevorolet bartlett tn

    Smooth and easy deal and our salesman Paul Seward is the best. We have bought 9 trucks there.

    Dealer Response

    Fannie, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service...


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    Smooth and easy deal and our salesman Paul Seward is the best. We have bought 9 trucks there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fannie, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Serra Chevrolet Bartlett. We can't wait to see you for your next visit! Regards, Paul Householder | GM


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  • Mixed review

    I was disappointed that my repairs took more than one day. The people at the dealership were incredibly helpful and polite. The item that shocke...

    Dealer Response

    We would like to thank you for sharing this review, Jim. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your ...


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    I was disappointed that my repairs took more than one day. The people at the dealership were incredibly helpful and polite. The item that shocked me was the cost of the repair. I went in for an check engine light and the evaporator cylinoid had to be replaced. This was fine. I was told that my car did not have its 30,000 mile check up and I acknowledged that, telling them that when I purchased the car it had 32,000 miles. I am assuming that my acknowledgement of the fact that the car did not have its 30,000 mile check up was interpreted to mean that I wanted the car to have that check up. You can imagine my surprise when I was told the bill was over $900. I will say that my car runs great; a lot smoother than when I took it in. I was just taken aback by the 30,000 mile check up being done when I did not explicitly state that I wanted this to be done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to thank you for sharing this review, Jim. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Paul Householder | GM


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  • Great Dealership

    This is my second purchase from Serra Chevrolet. Everyone I have encountered at this dealership gets 5 stars. This is the first dealership I have ...

    Dealer Response

    Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and wi...


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    This is my second purchase from Serra Chevrolet. Everyone I have encountered at this dealership gets 5 stars. This is the first dealership I have actually enjoyed waiting for service to be done on my vehicle. KEEP UP THE FANTASTIC JOB!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Serra Chevrolet Bartlett satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Regards, Paul Householder | GM


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  • Great service

    Rick Creel was very nice and helped me find a better car than the one I came to look at and got me a great deal to boot

    Dealer Response

    Carol, we love hearing from guests who have a great experience at our dealership, and are happy you are one of them! We understand that getting a...


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    Rick Creel was very nice and helped me find a better car than the one I came to look at and got me a great deal to boot

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carol, we love hearing from guests who have a great experience at our dealership, and are happy you are one of them! We understand that getting a great deal is important and we are honored that you chose Serra Chevrolet Bartlett for your investment. Ashley Reyes Internet Manager Serra Chevrolet Bartlett (901)382-5644


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  • Great great great experience;

    This was the absolutely by far the most pleasant, organized, experience we've ever had at any dealership!!! Very pleased w/dealership, salesman, ...

    Dealer Response

    Keith, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buy...


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    This was the absolutely by far the most pleasant, organized, experience we've ever had at any dealership!!! Very pleased w/dealership, salesman, finance...etc

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Keith, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Bartlett. Please feel free to contact us if you have any questions on your new purchase. Bob Pollock | GM | 901-382-5644


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  • Great service

    Excellent service as usual. We have been doing business with Serra since 1997 and will continue to do so because of their friendly staff and prof...

    Dealer Response

    Hi Vickie and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've ...


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    Excellent service as usual. We have been doing business with Serra since 1997 and will continue to do so because of their friendly staff and professional service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Vickie and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last 18 years! Thanks again for your loyalty and business. We will be there for you for many years to come. Bob Pollock | GM | 901-382-5644


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  • Great sales process

    Paul Seward is an excellent salesman. Paul understood my needs and knew exactly how to be sure I felt valued as a customer. If anyone is interes...

    Dealer Response

    Gary, thank you so much for the great review of your experience at our dealership and especially with Paul. All of the employees appreciate your l...


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    Paul Seward is an excellent salesman. Paul understood my needs and knew exactly how to be sure I felt valued as a customer. If anyone is interested in purchasing a vehicle be sure to ask for Paul. I have purchased several vehicles from Paul. He will treat you fairly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, thank you so much for the great review of your experience at our dealership and especially with Paul. All of the employees appreciate your loyalty to Serra Chevrolet Bartlett. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Paul or myself. Bob Pollock | GM | 901-382-5644


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