Victory Honda made the process of getting a car very easy. We worked with Jeff Wardlow and purchased a Honda HR-V. Everyone at the dealership was very... helpful and nice. Would recommend this dealership!
Thank you very much for the feedback and recommendation, Stephanie.
was shopping for crv . added cost that some were not optional. just add more to price car. example think you would save on oil changes. but long run would... not pay $99.00 for nitro in tires. also get no response to quotes online. so for me would go somewhere else.
We will strive to earn 5 stars next time, Mark.
Dealership has a friendly, hometown atmosphere, clean, well stocked, with many options. We love our CRV-EX! Thanks to Aaron (ACE) Lacefield and his knowledge... of the features and options available, and his ability to explain them, we found the perfect fit. No high-pressure sales pitch, just friendly, down-home service. Ask for ‘Ace’. He earned our business and our appreciation. General Sales Manager Gianni Ladaga was great as well and worked with us to complete our purchase at a fair price. We enjoyed talking with him and left with a great deal on our new Honda, and a new friend. Finance Manager Chase Edwards completed the paperwork quickly and efficiently to get us on the road in our new Honda. Beginning to end, this was our best car-buying experience ever!
Thank you very much for the kind words and feedback!
Took vehicle in for oil change and they wreck my vehicle and no one knows what happen no camera footage no repair was done no one did anything to help... will be looking for a new shop will not return this review is help others before it happens to them. Bad dealership don’t use victory Honda to purchase a new or used car or have it repaired no worth it go somewhere else PLEASE NO JOKE
Hello, Kfuller: Thank you for taking the time to provide us with your feedback. After reviewing camera footage, it was found that the vehicle was dam...aged before coming to our dealership. That said, we would still like to offer you monetary help in fixing some of the damage.
My visit was wonderful and my dealer was very polite. He tried everything he could to get me a car but my credit wasn't enough. So I would definitely recommend... my dealer Daniel Lofaro to anyone. So when you visit Victory Honda Of Jackson ask for ''Honda Dan''.
Thanks for the feedback.
I have dealt with Victory Honda since I was 19 years old in 1999. I purchased my first car on my own there and have purchased others throughout the past... 20 years at Victory. Not once in 20 years have I ever had someone from that dealership speak to my husband and I the way that Jennifer Britt in the Service department spoke to us. When I purchased my most recent SUV in 2016, I purchased the extended warranty as well as the GAP insurance offered to ensure that the entire vehicle, bumper to bumper and everything in between, was covered if needed. Well so happened my air conditioning went out less than a year from purchase. My husband called and arranged for drop off and a courtesy car was given as we live an hour away. My husband specifically asked that the vehicle be diagnosed first, then to ensure the warranty covered the cost and finally that him or I be contacted before the problem was repaired. NONE of these steps were followed. The vehicle was repaired without notice and we were told we owed $250.00! When my husband and I told Ms. Britt that we had purchased extended warranties she argued that we apparently had not because it didn't "show up in her system" and we could basically pay for it or they could take the part back off the SUV. She also basically demanded that the courtesy car be brought back ASAP because that was a "courtesy" she did for us because "they don't give out courtesy cars anymore without diagnosing first". I argued that we did purchase the insurance and I was not going to pay the charge until someone figured it out, to which Ms. Britt stated "I'm not sure why you are having an attitude and I'm not going to argue with you. What time do you think you can be here, I have three small children at home and I can't leave until you get here." I left my shift (at a hospital) early to head to Jackson from an hour and a half away to take the courtesy car back. When I was 10 minutes away Ms. Britt called back with a different tone reporting that she had further looked into the situation and that indeed we had purchased the PLATINUM warranties and that there would be no charge. No charge? Imagine that! She said that it was not her fault but the finance department who did not "push" the deal through almost a year ago and I needed to contact them to make sure that happens. This lady was rude and condescending and talked to us like we were trash who was trying to get out of paying for services. I will not be doing business with Victory again nor will any of my friends or family who have also been loyal customers through the years. I also referred my mother who purchased a new CR-V. I never got my referral bonus, after calling and inquiring about it...twice. A few hundred dollars may not seem like much but to a mother who also has "three small children at home", it's something! Victory needs to revamp their customer service policies and Ms. Britt needs to learn how to treat a customer because this particular customer is done.
We are very sorry to read this. Please know that we are working hard to improve for our clients like you.
Brought my car for routine maintenance without scheduling an appointment Tim was excellent told me not a problem he would fit me right in, service was... excellent and fast!
Thank you, Craig!
Everyone at victory Honda of Jackson was great to work with! Specially Bradley Yarboro, he was very nice and helpful would recommend him to anyone!
Thank you for the feedback and recommendation, Tiffanie!
Best car buying exp. of my life! Thanks to Karen! I will be back for sure!
Thank you very much, Tom! We look forward to seeing you again.
This was the best experience ever! Everyone was very nice and made everything so easy! Gianni Ladaga and Chase Channell were very professional and courteous.... I will definitely be back!
Thank you very much for the kind words and feedback, Sandra! We loon forward to seeing you again.