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Reviews

Average Ratings

4.8
89 lifetime reviews.
  • Awesome Experience

    I came in and had an appointment with Adam Spriggs. We sat down and I told him exactly everything I was looking for in a car. I told him the price...

    Dealer Response

    Thank you very much for the kind words and feedback, Adam! This is exactly how we want our clients to feel when working with us. We look forward t...


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    I came in and had an appointment with Adam Spriggs. We sat down and I told him exactly everything I was looking for in a car. I told him the price point I needed to be at and Adam got me there. The first car he pulled up for me met every single one of my needs and desires. Let me tell you something. My family has been in the car business for 25 years. I have been around many many sales people in my life and none of them have ever been as kind and as professional and all about the customer as Adam was. He didn't just care about making the sale. He genuinely cared about what I needed and my payment. Thanks to Adam and Mack, I am now a new owner of a brand new 2016 Honda Civic!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback, Adam! This is exactly how we want our clients to feel when working with us. We look forward to seeing you again. Congratulations on the new Civic!


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  • Bad experience with Cookeville Honda. Disappointed

    Heard good things about Cookeville Honda. so I thought I would trust them to do some minor work to my crv. Everything was good with this dealershi...

    Dealer Response

    We are very sorry to read this, Dolly. If there is anything we can do to make things right please let us know.


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    Heard good things about Cookeville Honda. so I thought I would trust them to do some minor work to my crv. Everything was good with this dealership until I got my vehicle back. something the tech done on the repairs he wouldn't admit to his mistake made out like it was something else. My husband had to go there with me to take it back to redo. after all this mess the tech made a bad mistake that he wouldn't admit too and had to replace part at their expense. after they charged me over a 1000.00 my vehicle still has the same issue and the manager over garage told my husband to drive it till it quit considering the mileage on it. I want do anymore business with these people nor will I give them a name to anyone I know! They haven't gave a curtious call to me or anything. you know, it shouldn't matter how many miles your Honda has cause we all know they are good vehicles they will run forever never had a problem with mine this is just regular wair on it for someone to say that.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are very sorry to read this, Dolly. If there is anything we can do to make things right please let us know.


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  • Great people =great car buying experience

    Thanks Cookeville Honda for having a patient, low pressure buying experience. Randy and Mack made the process enjoyable. They helped us find our ...

    Dealer Response

    Thank you for the feedback!


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    Thanks Cookeville Honda for having a patient, low pressure buying experience. Randy and Mack made the process enjoyable. They helped us find our perfect car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback!


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  • Loving my Accord Sport

    I dealt with Jerry Jared and i have to say he went above and beyond to help me with my new lease purchase. Jerry really worked hard to get my busi...

    Dealer Response

    We are so happy you love your new Accord, Tim!


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    I dealt with Jerry Jared and i have to say he went above and beyond to help me with my new lease purchase. Jerry really worked hard to get my business i would highly recommend Jerry! I love my Accord Sport!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are so happy you love your new Accord, Tim!


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  • Great Dealership

    My family bought 2 Vehicles from Honda in one day. Very smooth process low pressure. Great financing terms.

    Dealer Response

    Thank you very much for the feedback! We appreciate you!


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    My family bought 2 Vehicles from Honda in one day. Very smooth process low pressure. Great financing terms.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback! We appreciate you!


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  • Awesome Service

    Bought my last car here with the help of a great salesman Mr. Jerry Jared.. After an unfortunate accident with my car, I called Jerry and once ag...

    Dealer Response

    Thank you very much for the feedback and your continued support, Connie!


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    Bought my last car here with the help of a great salesman Mr. Jerry Jared.. After an unfortunate accident with my car, I called Jerry and once again he was extremely helpful.. Considering we live in Kentucky he went above and beyond to help us!!! So I'm now on my second car from cookeville honda, and im loving it.. Service was great and jerry was super to work with!! Thank you all!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback and your continued support, Connie!


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  • Poor dealership

    I will never buy a car from here again! ! ! ! ! ! Not very good people! !

    Dealer Response

    We are very sorry to hear this, Sarah. This is not at all how we want our clients to feel when working with us. Please reach out as we would like ...


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    I will never buy a car from here again! ! ! ! ! ! Not very good people! !

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very sorry to hear this, Sarah. This is not at all how we want our clients to feel when working with us. Please reach out as we would like to make things right.


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  • Defini

    So kind and helpful. Very easy to deal with. Such a pleasant experience. We will definitely be buying there again. Ask for Dillon. (hint,hint) ¿

    Dealer Response

    Thank you very much for the kind words and feedback!


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    So kind and helpful. Very easy to deal with. Such a pleasant experience. We will definitely be buying there again. Ask for Dillon. (hint,hint) ¿

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback!


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  • Thank You Cookeville Honda

    I want to thank you for helping me when other didn't and thanks to Dan T. He is a great guy.

    Dealer Response

    Thank you, Jill!


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    I want to thank you for helping me when other didn't and thanks to Dan T. He is a great guy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Jill!


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  • Left me hanging

    I found a car in my price range on car.com and made arrangements to test drive it. Before I ever got to the dealership I got three phone calls fro...

    Dealer Response

    Hi David, Thank you for sharing your feedback with us. We are disappointed to read this. Please know that this is not how we intend to work with ...


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    I found a car in my price range on car.com and made arrangements to test drive it. Before I ever got to the dealership I got three phone calls from the internet salesman and one from his colleague or boss. Great, they are on top of things and are anxious to deal. I got there at the appointed time and was welcomed and the car was ready to drive. It wasn't the right car. We went inside and talked extensively with our salesman. He had an Impala and a Camry that he showed us. Suddenly he remembered that they just took in a trade that would be perfect for us and was priced write. We jumped into a car and drove to the other lot and sat and waited for a good long while. When he returned he said that it was already sold. All that was tolerable, what I don't understand is why he never called back with other possibilities. I never heard from anyone again. I felt I was left hanging. I ended up buying a 2013 Impala later that week from another dealership. I wouldn't recommend Cookeville Honda if you are looking for a used vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi David, Thank you for sharing your feedback with us. We are disappointed to read this. Please know that this is not how we intend to work with our clients and we apologize. We will be sure to use this feedback to ensure it does not happen again.


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