Reviews

Average Ratings

2.8
859 lifetime reviews. Includes reviews of Gray-Daniels Ford from DealerRater.com
  • Excellent service!

    I purchased a Lincoln MKS and was totally satisfied with the purchase. Even the service department is friendly and professional. I will recommend ...


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    I purchased a Lincoln MKS and was totally satisfied with the purchase. Even the service department is friendly and professional. I will recommend this dealership to all my friends and family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Bad experience

    Bad experience from the start. Sorry service agent, chaos in coordination between parts and service. Lying to "push" service that was not necess...

    Dealer Response

    Hello Angela, I wanted to be sure to reach out after reading your review! I want to sincerely apologize for what occurred, and let you know that ...


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    Bad experience from the start. Sorry service agent, chaos in coordination between parts and service. Lying to "push" service that was not necessary, poor communication with the customer, a total of 5 working days to complete simple repair due to repeat returns, ties up vehicle all day only to tell you at the end of the day you need to return for work to be completed, and no response to from service agent's supervisor after multiple attempts to reach them. Absolutely professional in every way!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Angela, I wanted to be sure to reach out after reading your review! I want to sincerely apologize for what occurred, and let you know that I will be looking into this right away! Please give me a call when you can so that we can resolve all of this. Regards, Clint Campbell Manager 6015914296


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  • Sold me a WARRANTY and they had to know it would NEVER cover
    September 23, 2017

    I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman ...


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    I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman assured me the vehicle had been fully serviced by professionals and there were NO issues. When signing papers to buy, I was given this great offer for a protection plan up to 100,000 miles. **It will cover everything, even electrical work". What a LIE!! My first issue, I had to buy one new tire within weeks of buying vehicle. The back tire was OVAL with wires hanging on the inside. I'm certain this tire were taken from the FRONT of a vehicle and placed on the back of my car. If your PROFESSIONAL didn't find this issue, you may need a new professional. No big deal, buy the tire.. September 2017, my true issues with this dealership. I noticed my RPMs increasing when i applied the brake. i always felt a little jump when it shifted gears but was told by salesman during test drive this was normal. Long story short, My car began stalling when driving sown the interstate. I was almost hit when pulling into traffic. I was pushing the gas and it literally would not go. Oh and RPMS jumped to 3 when car was only going 25mph. i called dealership that day and i was told "i would have to take it to Infiniti" This was the Nissan dealership in North Jackson, the dealership i was told by Brandon Ford to use for service. The lady that answered the phone was awful.. she refused to help me when I ask where an Infiniti dealership was located. I called Ford Brandon directly after and they were no help either, I was tossed around from person to person when finally a male told me to call Nissian North Jackson back the next morning. I took it upon myself to schedudle an appointment with Nissan Brandon due to the RUDE service center at North Jackson. Nissan Brandon wasn't able to help me the next morning either, I was sent to Herrin Gear Infiniti for service. The service center guy at Nissan Brandon was very nice and did everything he could to help. Herrin Gear greeted me very polite and ready to help. The diagnostics showed that the Air Filters placed on both sides of my motor were not Infiniti approved. Also, the Air Filters didn't fit my motor correctly allowing my motor to become clogged with dirt. My new car warranty wouldn't cover the repair due to wrong parts being placed on the vehichle. Protection Plan purchased at Gray Daniels Ford wouldnt cover the repair because of the same reason. My carfax shows Gray Daniels claimed to do a full service inspection April 2017. After further research it shows the Air Filters were actually replaced at the dealership Gray Daniels received it from in April 2017. So why would a dealership sale a warranty knowing it can never be used.. EVER!!! Your professionals are obviously not professionals. I was told by far too many Gray Daniels employees they were not authorized to do any repairs to the Infiniti.. So if you can't make repairs, why are they included in your INVENTORY??? I missed a day of work and spent $800 on issues that should not have been there. My user manual states the car should have had the most comp service at 45,000 miles. I was told this was done.. WHAT A JOKE!!! I want the warranty refunded in full ASAP.. I would like to be refunded for repairs ASAP!! Ive called with NO help. I received one phone call back after i sent an email. I couldn't answer due to being in a meeting at work. I called back and i still haven't received assistance. Mississippi has laws.. For a used car, I have up to a year after purchase to file a lawsuit. By leaving Air Filters that obviously didn't fit correctly on my car you put me and my children at risk for harm.

    Does not recommend this dealer

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  • Helpful staff!

    The staff at Gray-Daniels has been very helpful in my car buying quest. They made it so easy. They answered all my questions about the car I was ...

    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need ser...


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    The staff at Gray-Daniels has been very helpful in my car buying quest. They made it so easy. They answered all my questions about the car I was interested in. They returned my calls promptly and were super courteous! They made me feel like I was important to them whether I purchased my car from them or not.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!


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  • Don't buy a car here

    I call about a car and they said it was there and I could go ahead and get financing approved after I was approved they never responded back I cal...


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    I call about a car and they said it was there and I could go ahead and get financing approved after I was approved they never responded back I call them and they said somebody else was buying it for a certain amount and I was like what? They wasted my time pulling my credit which was good another thing they don't like to negotiate on prices I won't ever go back to this car dealer because their not professional they play games to get more money out of you

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • worst experience

    Will never buy my car or recommend anyone to purchase their vehicles from gray Danials ford. Very very rude staff and sales person. Worst experien...

    Dealer Response

    Hello, I wanted to be sure to reach out right away after reading your review. Please give me a call so that we can discuss this in greater detail...


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    Will never buy my car or recommend anyone to purchase their vehicles from gray Danials ford. Very very rude staff and sales person. Worst experience ever. Glad I went to another ford dealership

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, I wanted to be sure to reach out right away after reading your review. Please give me a call so that we can discuss this in greater detail. I apologize for how you were treated, and I will be reaching out to my staff right away about this. Regards, Derek Johnson GM 601-591-4276


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  • Bad Experience

    My husband and I was interested in a used truck they had. After contacting them making sure they still had it.We went on and done a credit app w...

    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership, Dsmith. Our customers mean a great deal to us and we regret...


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    My husband and I was interested in a used truck they had. After contacting them making sure they still had it.We went on and done a credit app which was approved cause we have excellent credit.The salesman i spoke with for 2 days about it just stopped returning my calls and text.I even called the dealership and asked to speak to him and another salesman said he would give him the message to call me back.We live 3 hours away and wanted to go purchase this vehicle this past Saturday.Needless to say no call back that evening so i started calling and texting Saturday morning before we made the drive over..Ha still no answer or respnse to my text.So once again i called the dealership and spoke to the same salesman from the day before that said he give the other one my message to call me..I proceeded to tell him that my credit had been run and that all i was doing was waiting on the details of my payments.But i couldnt get the guy to call or respond back to me.So he told me that he disnt wanna get in the middle of mine and the other salesman deal..I said but i cant get him to respond to me ..Once again he said he would check and get him to call me..NOTHING i was furious. They lost a customer and a sale because of this.Wednesday we will be signing papers on our new truck in Tuscaloosa Alabama .

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership, Dsmith. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please contact us at (601) 825-2801 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • A very bad day
    December 19, 2016

    I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobo...


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    I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobody there! I proceeded to walk home. Got a call in about an hour; It would be 6 to 7 hundred to install a power steering line. I went to another reputable auto repair dealer and got the work done for $285. Bad service; highly overpriced!

    Does not recommend this dealer
    Came in for service or repair

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  • My Review

    This dealership is beyond what I expected. The people and the facility is very good. If anyone wants to buy new or used car. I recommend this deal...

    Dealer Response

    Thanks for the feedback, Devon Franklin. We strive to provide excellent service to our customers at Gray-Daniels Ford. Wishing you a great day unt...


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    This dealership is beyond what I expected. The people and the facility is very good. If anyone wants to buy new or used car. I recommend this dealership hands down. Very professional

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Devon Franklin. We strive to provide excellent service to our customers at Gray-Daniels Ford. Wishing you a great day until the next time we meet. Regards, Derek Jonhson GM


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  • Manager

    Service advisor was very nice. Had a issue with the part that was ordered for my truck and they made good on it.

    Dealer Response

    James Accardo, thank you for leaving this detailed feedback about your experience with our dealership. Wishing you a great day until the next time...


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    Service advisor was very nice. Had a issue with the part that was ordered for my truck and they made good on it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James Accardo, thank you for leaving this detailed feedback about your experience with our dealership. Wishing you a great day until the next time we meet. Regards, Derek Johnson GM


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