Gray-Daniels Toyota Hours
Our dealership is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Are you looking to buy or lease your new or pre-owned Toyota or Scion in the Central Mississippi area? Well, look no further than Gray-Daniels
Oil, Filter Change
Coolant System Service
Read reviews that mention:
Very pleasant buying experience. Levorn was very professional and courteous. I would recommend him to friends in the market for a new vehicle. Thanks,... Erik Smith
I loved the customer services, they very helpful, and educated me on everything. I wish I can rate a 10 . They was nice , very polite. Words can't express... how happy I was .I will recommend Mr. Franklin to any one, Mr. JJ Franklin thank you , thank you!!!!!!!!
Hi, we are delighted to see this rating! Have a great day!
We just purchased our first Toyota, a 2019 Highlander. Devin Sturm and Cedrique Kelly went above and beyond to make it a great buying experience.
Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Justin Roberts in the Service Department at Gray Daniel Toyota has done an excellent job meeting my maintenance needs with my 2005 and 2011 Avalon, 2015... Sienna Van and my 2015 Tundra. He has been spot on addressing my concerns with the performance of my vehicles and the recommended services. He keeps his word and deliver on his promises. It is very comforting and reassuring to know that you can trust the service person and dealership to get it right. I am a disable veteran, care giver for my two adult nieces and I travel a lots. I know I can count on Gary Daniel Toyota to keep me and love ones safe on the road, Thanks to Justin Roberts and the outstanding Service Department at Gray Daniel Toyota. From Howard
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you furt...her.
WARNING: Avoid this dealership! They represent your worse nightmare when you consider the hopefully exciting experience of buying a new car. They didn't... send me the car registration documents until over a month after I bought the car so I was fined hundreds of dollars because they didn't register the car and they didn't give me the documents needed so I could register it. When I brought this to their attention, Branden Parker emailed me saying he would look into the matter and get back to me. He NEVER got back to me, even though I emailed him several times requesting a following up response. In fact, there were two other Gray-Daniels Toyota employees copied on Mr. Parker's email to me, and none of them (or anyone else from the dealership) has responded to me. After my check cleared for the car, I guess they didn't care about customer service! Ugh, what a nightmare, a terrible experience, and very expensive for me because I had to pay a DMV fine/penalty because the dealership made a mistake! Buying a car is expensive enough and this dealership made it even more expensive for me (through no fault of my own) and they treated me worse than I'm treated at other shops (who follow up when they say they will follow up). There are other dealerships - go there instead of this place! Wishing you all a happy holiday!
Gina and Justin made my recent vehicle buying experience a pleasant one. They were very accommodating and answered all questions in a friendly and helpful... manner. They stayed in communication throughout the whole time. After they had delivered the vehicle, they realized the second key and the owner's manual were missing, so they mailed them to me right away. I would totally recommend this company!
Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car... to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn't pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I'm quite sure she would ended up paying the $99.
When i went to buy a car, i basically knew exactly what i wanted. My saleswoman, Gina, was AMAZING. She knew exactly what to say and everything. She made... sure i got the perfect car! After selling me the car, she had found my second key a couple days later. She went out of her way to make sure I got my spare! I would totally recommend her to anyone who was looking for a car!
Ashleigh, Thank you for you review. I am happy to hear that Gina provided an amazing experience. We take great pride in our customer service so feedba...ck like this always makes me happy. Thank you for being a part of the Gray-Daniels Toyota family. See you next time! Branden Parker, General Manager
Gray-Daniels Toyota is absolute garbage. We bought a vehicle from them IN CASH that they were struggling to otherwise sell because it was a stick shift.... They were very professional and nice in the process of trying to sell it and then since the moment they've had the money, the customer service went into the trash. We have had to go to the dealership 4 times in the last week and called multiple times TO GET PAPERWORK FOR THE VEHICLE THAT WE HAVE FULLY PAID FOR. We live in Colorado and bought the vehicle long distance. They told us we don't need to title and didn't send it. They made us call multiple times and have family show up in person to the dealership multiple times demanding for the paperwork to no avail. HIGHLY disappointed. Will NEVER recommend.
Hello, thank you for notifying me of your recent experience at our dealership. I would like to speak with you to hear from you and resolve this situat...ion. I understand your frustration and I want to assure you that we value every customer. Your recent experience does not reflect the culture and standards of our dealership. I would greatly appreciate the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience at 601-985-3789 in order to speak to you regarding your experience. -Branden Parker, General Manager
The staff very helpful and understanding. I will refer any of my friends to Gray Daniels Toyota and I will return for my next car.
We're happy you found our staff to be so supportive during your experience here at Gray-Daniels Toyota. It means so much to have earned your trust and... your recommendation! Don't hesitate to reach out if you need anything. -Branden Parker, General Manager