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Reviews

Average Ratings

4.5
238 lifetime reviews. Includes reviews of Gray-Daniels Toyota from DealerRater.com
  • Friendly and Helpful

    I had a very pleasant experience with Gray Daniels Toyota, and it was because of a salesman, Paul Prestage. I went in thinking I wouldn't be abl...

    Dealer Response

    Hi Grant, thank you for taking the time to leave a review for us at Gray Daniels Toyota. We're happy we could meet your expectations! Please let u...


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    I had a very pleasant experience with Gray Daniels Toyota, and it was because of a salesman, Paul Prestage. I went in thinking I wouldn't be able to afford a used car due to my current car situation. I had a truck that was costing me more than I thought it was worth and I still owed over 4k on it. My truck's fuel pump had quit working, on Tuesday, and I had an Enterprise car for only one more day. I did not think I would be able to find a reasonably priced car with a monthly payment I could afford. I had previously gone to Fowler Buick GMC, and even though the salesman I talked to was friendly, he could not help me out. So, my hopes were low. I decided I would try my luck with Gray Daniels Toyota. I was greeted by a guy, Paul Prestage, at Gray Daniels Toyota. Paul heard my story and told me that he could help me out. I was not expecting that. Fowler Buick GMC had only one car that they could show me and it was way above what I could afford monthly. Paul had at least 2 cars that I was shown and was able to take a test drive. One was a 2013 Honda Civic and the other a 2015 Kia Optima. These were better options than the 2008 PT Cruiser at Fowlers. Paul invested his time and full attention the entire time he helped me. He was easy to talk to and made me feel comfortable. I was blessed that I was able to drive home with a 2013 Honda Civic yesterday. Paul worked with me on a price that I could afford. I felt like he fought for me when it came to negotiating a monthly price between he and the higher ups. I'm 24 and this was my first time ever buying a car on my own. Surprisingly, I was the first person Paul had sold a car too! I would strongly recommend going to Gray Daniels Toyota and asking for Paul Prestage if you need a reliable car. He is there for you and wants you to have a safe, reliable, and affordable car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Grant, thank you for taking the time to leave a review for us at Gray Daniels Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Darian Pearson GM


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  • Great teamwork repair!
    February 17, 2017

    Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the ...

    Gray-Daniels Toyota

    Thanks for the feedback, Charles Boudreaux. We strive to provide excellent service to our customers at Gray Daniels Toyota. Wishing you a great da...


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    Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux

    Does recommend this dealer
    Came in for service or repair
    Gray-Daniels Toyota

    Thanks for the feedback, Charles Boudreaux. We strive to provide excellent service to our customers at Gray Daniels Toyota. Wishing you a great day until the next time we meet. Regards, Darian Pearson GM


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  • Great Company!!!

    I've bought two vehicles from Gray Daniel Toyota in Brandon, Ms. This Company is Great!!! I will do business with them always!!

    Dealer Response

    Thanks for the feedback! We strive to provide excellent service to our customers at Gray Daniels Toyota. We always love to receive great feedback....


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    I've bought two vehicles from Gray Daniel Toyota in Brandon, Ms. This Company is Great!!! I will do business with them always!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback! We strive to provide excellent service to our customers at Gray Daniels Toyota. We always love to receive great feedback. Regards, Darian Pearson GM


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  • S...l.....o....w

    Sitting at 2 hours on having tires replaced. You can watch the service guys walk around like there isn't much going on. I stopped having my oil ch...


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    Sitting at 2 hours on having tires replaced. You can watch the service guys walk around like there isn't much going on. I stopped having my oil changed here because they were slow. I know they are charging me for x hours of labor. Do they really have to make me sit here that long? My grandmother would've been done an hour ago. This is the 3rd card I have bought here. I think this will be my last visit.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Service Dept bad news

    I purchased a Toyota out of town and brought it here to get serviced. After I found a nail in my tire, I was told I needed new tires and the tire...

    Dealer Response

    Hello Linnea, After reading your review thoroughly I would like to apologize for the lack of communication in regards to getting your car servic...


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    I purchased a Toyota out of town and brought it here to get serviced. After I found a nail in my tire, I was told I needed new tires and the tires would be in the next day at 2:00. I asked them if I should remove the nail, the tech said no because it wasn't leaking air. He said I would be safe driving one day until the new tires came in. At 1:00 the next day I called to see if my tires were in and they told me they wouldn't be in until the next day now. I asked why I didn't receive a call to let me know as I had scheduled my day around this appt. He said he just found out. So cancelled appt. No phone call to let me know. Oh and I told him I have to drive 300 miles now will my car be ok with the nail in it? The advisor told me he took the nail out yesterday and it wasn't leaking. What? Why didn't he tell me that yesterday? Very disappointed in the lack of communication and service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Linnea, After reading your review thoroughly I would like to apologize for the lack of communication in regards to getting your car serviced. Please give me a call as soon as possible so that we can discuss this further. Regars, Darian Pearson GM 601-326-1978


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  • Service Dept bad news

    I purchased a Toyota out of town and brought it here to get serviced. After I found a nail in my tire, I was told I needed new tires and the tire...

    Dealer Response

    Hello Linnea, After reading your review thoroughly I would like to apologize for the lack of communication in regards to getting your car servic...


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    I purchased a Toyota out of town and brought it here to get serviced. After I found a nail in my tire, I was told I needed new tires and the tires would be in the next day at 2:00. I asked them if I should remove the nail, the tech said no because it wasn't leaking air. He said I would be safe driving one day until the new tires came in. At 1:00 the next day I called to see if my tires were in and they told me they wouldn't be in until the next day now. I asked why I didn't receive a call to let me know as I had scheduled my day around this appt. He said he just found out. So cancelled appt. No phone call to let me know. Oh and I told him I have to drive 300 miles now will my car be ok with the nail in it? The advisor told me he took the nail out yesterday and it wasn't leaking. What? Why didn't he tell me that yesterday? Very disappointed in the lack of communication and service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Linnea, After reading your review thoroughly I would like to apologize for the lack of communication in regards to getting your car serviced. Please give me a call as soon as possible so that we can discuss this further. Regars, Darian Pearson GM 601-326-1978


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  • This Dealer does not stand behind what it sells
    October 24, 2016

    2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on th...


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    2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the screen froze and I pushed the button in an attempt to make contact with the application and it cracked. This is a $3500. repair/replacement. I am in my mid 50???s and have several Apple products and they never cracked. The dealer hid when the going got tough. No one has offered any effort in resolving my issue or helping me. Toyota customer care was no better. I was informed its was ???outside influences???, whatever that means and even though I have a three year 36K warranty, the repair/replacement will not be covered. No one offered an alternative, repair, replacement or recommendation. I am left to my own devices. I have requested district managers to call me back, owners of the dealers, etc. Not one phone call. It is obvious that 40K for an automobile is not enough to concern anyone. I feel swindled, lied to and cheated due to all the hype I got from the sales person on this dealers integrity and service. Oh, the salesman quit by the way. Go elsewhere.

    Does not recommend this dealer
    Came in for service or repair

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  • Service

    Jerry Brister always takes care of me. He makes the process easy and he is the reason I always come back to this location. He does a great job!

    Dealer Response

    Lauren, thank you for leaving this detailed feedback about your experience with Gray Daniels Toyota. We always love to receive great feedback. Th...


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    Jerry Brister always takes care of me. He makes the process easy and he is the reason I always come back to this location. He does a great job!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lauren, thank you for leaving this detailed feedback about your experience with Gray Daniels Toyota. We always love to receive great feedback. Thanks, Darian Pearson GM


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  • Great followup service
    June 29, 2016

    We bought a certified Highlander- and not only did I feel like we got a very fair price, but we were very well taken care of too! The next mornin...


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    We bought a certified Highlander- and not only did I feel like we got a very fair price, but we were very well taken care of too! The next morning I was to bring it back in for some final detailing and a new windshield- and while these services took longer than expected, so Shadrick had me set up with a loaner vehicle for the day so that I wouldn't be inconvenienced. He was very prompt with answering any questions and issues that I had. Would definitely shop with Gray Daniels again. The finance guy was very friendly too. Everything went smoothly.

    Does recommend this dealer

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  • Service!

    Everything with Gray-Daniels seems intended for customer convenience, and I've yet to experience any "hassle" ... from the sales process with I bo...

    Dealer Response

    Charles Hooker, thank you for leaving this detailed feedback about your experience with our dealership. Wishing you a great day until the next tim...


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    Everything with Gray-Daniels seems intended for customer convenience, and I've yet to experience any "hassle" ... from the sales process with I bought my Prius to the accommodations of their Service Department. I love my car, and I'm very happy with Gray-Daniels as a dealer.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles Hooker, thank you for leaving this detailed feedback about your experience with our dealership. Wishing you a great day until the next time we meet. Thanks, Darian Pearson GM


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