Reviews

Average Ratings

4.0
143 lifetime reviews. Includes reviews of Gray-Daniels Nissan North from DealerRater.com
  • POOR SERVICE
    July 11, 2017

    Ridiculous. I have been waiting on my car for THREE HOURS for an oil changel. They lost my paperwork. I complained and the manager offered to knoc...


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    Ridiculous. I have been waiting on my car for THREE HOURS for an oil changel. They lost my paperwork. I complained and the manager offered to knock out my oil change on out.. my vehicle sat there for another 15 mins before someone came and got it. I work overnight and I haven't been asleep yet. I'm still here waiting on my vehicle.

    Does not recommend this dealer
    Came in for service or repair

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  • Sold a known defective used car.
    June 24, 2017

    Nissan north sold a used 2006 Nissan Pathfinder which was defective. They received the auto from Cannon Nissan also in Jackson.. They Sold he au...


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    Nissan north sold a used 2006 Nissan Pathfinder which was defective. They received the auto from Cannon Nissan also in Jackson.. They Sold he auto without fully checking its overall problems. After a few months the catalytic converters blew out. They refused to make any repairs even though a limited warranty was purchased. Which of course did not cover the problem. Other smaller things happened like the air conditioner fan broke. And sensors malfunctioned. Now the radiator blew which burned the motor and transmission burned out. Having been wrecked previously caused the power train to be out of alignment probably. The dealerships general manager has been very uncooperative in resolving the issue. Their only approach to solution was to use typical sales approaches, run arounds, and making offers which are ridiculous. Cost of repair is equal to the loan balance. The auto is now sitting undrivable. Their claim is typical caveat emptor. The sale and resolution tactics are unethical. To file a complaint with general manager Mr Ethan Lee was almost impossible. When ever a question was brought up he laughed and made you feel like a moron for asking.

    Does not recommend this dealer
    Came in for service or repair

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  • Awesomeness

    Mr Malone Hughes was awesome he was very helpful along with Mr John Paul Collins . I highly satisfied with their service I would recommend Mr Malo...

    Dealer Response

    We are so pleased you enjoyed your visit to Gray Daniels Nissan North! Please let us know if there is anything else we can do for you; we are more...


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    Mr Malone Hughes was awesome he was very helpful along with Mr John Paul Collins . I highly satisfied with their service I would recommend Mr Malone Hughes and his staff to anyone

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so pleased you enjoyed your visit to Gray Daniels Nissan North! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks, Ethan Lee GM


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  • NEVER AGAIN!
    June 10, 2017

    My husband and I are in the market for a Pathfinder. After looking online for some time, we found a Pathfinder that we liked at this dealership. O...


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    My husband and I are in the market for a Pathfinder. After looking online for some time, we found a Pathfinder that we liked at this dealership. On Saturday, June 10, 2017, we visited the dealership to view the vehicle. 8 salesmen were standing around outside and not 1 asked if we needed any help or ANYTHING. As we were leaving, 2 white couples were walking around and the salesmen were literally racing to see which one could get to the white couples the fastest! Meanwhile, my husband and I are left with NO HELP so we left!!! All black people don't have bad credit and all white people don't have perfect credit. So do not miss out on a good sale making horrible assumptions. We will take our business elsewhere, obviously we are not valued at this dealership!

    Does not recommend this dealer

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  • Superb and excellent dealership and service
    June 2, 2017

    I felt so blessed to have known the best and top notch dealership.in the area. I had my car traded in from another dealership a few months ago..Et...

    Gray-Daniels Nissan North

    We are so pleased you enjoyed your visit to Gray Daniels Nissan North! Thank you so much again for your feedback! We hope you have a great day! R...


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    I felt so blessed to have known the best and top notch dealership.in the area. I had my car traded in from another dealership a few months ago..Ethan and Cedric went beyond and above to take care of my concerns. (Ethan did the most part ) It was quick and hassle free and the process was so painless.I drove home comfortable and satisfied with my New NISSAN SENTRA.Got my car oil changed and some other concerns perfectly done. The staff was excellent and the service was superb. I highly recommend Gray-Daniels Nissan North to my friends.

    Does recommend this dealer
    Came in for service or repair
    Gray-Daniels Nissan North

    We are so pleased you enjoyed your visit to Gray Daniels Nissan North! Thank you so much again for your feedback! We hope you have a great day! Regards, Ethan Lee GM


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  • Emailed me right away. Friendly

    Did good. I didn't actually get to go to there dealership but they responded right away with an email and answered all the question I had.

    Dealer Response

    Hi Theresa Murry, thank you for taking the time to leave a review for us at Gray Daniels Nissan North. We're happy we could meet your expectations...


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    Did good. I didn't actually get to go to there dealership but they responded right away with an email and answered all the question I had.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Theresa Murry, thank you for taking the time to leave a review for us at Gray Daniels Nissan North. We're happy we could meet your expectations! Thanks, Ethan Lee GM


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  • Oil & filter change was fine.
    April 11, 2017

    Not sure if everyone is suppose to get vacuum and/or wash but we received neither. We noticed another that came in after us being vacuumed is all....


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    Not sure if everyone is suppose to get vacuum and/or wash but we received neither. We noticed another that came in after us being vacuumed is all. Inquiring minds...

    Does recommend this dealer
    Came in for service or repair

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  • GREAT SERVICE
    March 7, 2017

    February 25 2017 I purchased a 2016 Nissan Sentra....I love my car, its wonderful. I have not had it services yet, but I will be returning very so...

    Gray-Daniels Nissan North

    Thanks for the feedback, Kathy Henry. We strive to provide excellent service to our customers at Gray Daniels Nissan North. Wishing you a great da...

    Gray-Daniels Nissan North

    Thanks for the feedback, Kathy Henry. We strive to provide excellent service to our customers at Gray Daniels Nissan North. Wishing you a great da...


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    February 25 2017 I purchased a 2016 Nissan Sentra....I love my car, its wonderful. I have not had it services yet, but I will be returning very soon to have it done. My car salesman was Mr. LeMarris Brown who was very helpful and knew lots of answers to my questions. So go see Mr. Brown he is really knowledgeable.

    Does recommend this dealer
    Gray-Daniels Nissan North

    Thanks for the feedback, Kathy Henry. We strive to provide excellent service to our customers at Gray Daniels Nissan North. Wishing you a great day until the next time we meet. Regards, Ethan Lee GM

    Gray-Daniels Nissan North

    Thanks for the feedback, Kathy Henry. We strive to provide excellent service to our customers at Gray Daniels Nissan North. Wishing you a great day until the next time we meet. Regards, Ethan Lee GM


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  • Unsatisfied
    July 17, 2016

    People are friendly but this is not why we go there. 1) Asked them to replace windshield wipers, not done. 2) Asked for the preventative maintena...


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    People are friendly but this is not why we go there. 1) Asked them to replace windshield wipers, not done. 2) Asked for the preventative maintenance service, got a regular oil change and tire rotation. 3) They marked red for replacement of in-cabin microfilter, was not replaced. 4) Air conditioner in vehicle was taking a while to get cold so we had them check the air conditioner and paid for a diagnostic check. Was told our compressor was no good and got a quote for $1354.00 for parts and labor on a vehicle that is only 3 years old. Not pleased.

    Does not recommend this dealer
    Came in for service or repair

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  • not happy, Aggravated and disturbing
    June 25, 2016

    First let me say I have always had my Nissian Versa serviced at this dealership, normally great: however today was not!! I carried my vehicle in t...

    Gray-Daniels Nissan North

    Thanks for taking the time to leave us a positive review! Regards, Ethan Lee GM

    Gray-Daniels Nissan North

    Hello DJ, After reading your review I definitely understand your frustrations regarding your tires being properly rotated. Please give me a call...


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    First let me say I have always had my Nissian Versa serviced at this dealership, normally great: however today was not!! I carried my vehicle in this morning, June 25th, for oil change & tire rotation. Greeted proffessionally. Let me explain, on my vechile the front right tire has a bent rim & different brand of tire than my other 3. Oil changed, advised I needed a engine filter , ok! It was very busy. Ok at check out I noticed the front right tire with bent rim , no hub cap was still the same, so I questioned this and was resurred the tires where rotated. so I left doing errands, well the more I thought about this ,I decided to call the service center back & asked how was a tire rotation done, I was told that only the tires were whiched, not the rim & tire, I thought very strange. So I went out & checked my tires, the same front right tire & rim was still there, well by now I 'm questioning was any work done correctly , so I had to go back , aggravated & felt mislead! Once I returned I was told a different process of a tire rorated, that the rim& tire where whiched? Mmm I thought, then why is my bent rim & tire still on the right front, so I was taken back into the shop area where 4 employees stated the tires had been rotated, can't be I said, I also asked to see the new engine filter, due at this time I felt taken advantage off, so I was asked to wait so the tires could be rorated, I tried to watch, but unable to see my vechile, while waiting I was still very aggravated, so I asked the service lady, If any adjustment could be given, due to incomplete work, incovience and aggravation, she stated I would have to contact the Manager, meaning more aggravation & my time! Still do not feel confident if all 4 tires were rotated. if it wasn't for customers and returning customers that feel confident in the service, What Would Happen?

    Does recommend this dealer
    Came in for service or repair
    Gray-Daniels Nissan North

    Thanks for taking the time to leave us a positive review! Regards, Ethan Lee GM

    Gray-Daniels Nissan North

    Hello DJ, After reading your review I definitely understand your frustrations regarding your tires being properly rotated. Please give me a call as soon as you can so that we can turn this situation around. I will be speaking with my service staff as soon as possible! Regards, Ethan Lee GM 601-899-7401


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