John O'Neil Johnson Toyota

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Reviews

Average Ratings

2.6
18 lifetime reviews.
  • Sales staff is absolutely fantastic!!!

    My husband and I drove 135 miles in search of what we thought was my dream used car. Their internet specialist Ms. Carissa, as well as Ms. Audra w...


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    My husband and I drove 135 miles in search of what we thought was my dream used car. Their internet specialist Ms. Carissa, as well as Ms. Audra went above and beyond the call of duty to ensure we got not only the best deal, but the best customer service possible. Mr. Shawn was also very kind to us and we would recommend John O'neil Johnson Toyota and Hyundau to anyone in the market for a new or used vehicle. This dealership is A-1 in our book.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • no so helpful

    My wife and I went there looking for a used car for my daughter. The car that was listed on cars.com was sold two days prior. I asked them what e...


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    My wife and I went there looking for a used car for my daughter. The car that was listed on cars.com was sold two days prior. I asked them what else they had in the same price range, the sales person said she had to go ask her manager. She came back a few minutes later and asked us to come inside. We sit down and she asks us for our name, phone number etc... I again asked her what do they have in our price range, I have cash in my pocket to buy today. She again says she will have to get her manager. So, I asked can we talk to someone that can help us. She left and came back and told us the manager would be in shortly. We waited a few minutes and then decided that our money wasn't wanted there so got up to leave. The manger met us on the way out the door which by the way was sitting in the lobby on our way in not doing anything. He asked if if could help us. I just responded no thank you and left. I did go to another dealer and purchase a car that day.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Finally Found a Car

    Excellent service and staff. Very friendly and helpful. Made the process very easy.


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    Excellent service and staff. Very friendly and helpful. Made the process very easy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Drove 260 mi. one way and it wasn't as advertised

    I emailed extensively with sales people about a particular vehicle which they always responded promptly to. The ad showed a CarFax with no reporte...


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    I emailed extensively with sales people about a particular vehicle which they always responded promptly to. The ad showed a CarFax with no reported wrecks and the verbiage of the ad and subsequent emails indicated it was in near mint condition. They indicated that the price was "no haggle", which I was fine with if the vehicle was as advertised, so I made the 260 mile drive. I immediately noticed uneven panel gaps, drips in the clear coat, orange peel, etc. Upon further inspection I found labels on numerous parts in the front end indicating that they had been purchased only 5 months before (on a 6 year old vehicle) and damage to one of the body mounts on the frame. The salesperson claimed that they were unaware that it had been wrecked. It still looked decent and seemed mechanically sound so I was interested, but the price was supposedly based on a clean history, which was obviously not the case at this point. Despite this they were still standing by this "no haggle" price. I would have been happy with a few hundred dollars off for them overlooking the crash damage but they wouldn't budge. They were unconcerned that, despite me asking for a careful inspection of the vehicle prior to making the drive, they missed (or failed to disclose) obvious repaired damage.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Traveler Beware

    Traveler Beware. This dealer has multiple properties, that apparently do not talk with each other. I called on a Saturday afternoon to check the a...


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    Traveler Beware. This dealer has multiple properties, that apparently do not talk with each other. I called on a Saturday afternoon to check the availability of a used vehicle. Was told it was still available and informed Melissa that I would make the 2 hour drive on Monday to look at the vehicle. We decided to leave early to make it to the dealership first thing after they opened. I even called while on my way and was told that Melissa was in a meeting, and asked the receptionist if the vehicle was still available, but was told she did not have access to that information. After completing the drive and meeting with Rebekah, we were told that the vehicle went under contract at another location on Saturday and the sale was completed this morning. The other store apparently never bothered to inform this store that they were selling a vehicle from this location. Which in turn kept us from being informed on Saturday that the vehicle we called about and told Melissa we would be coming to see, was not available. This lack of communication between locations and salespersons, and being told that the receptionist couldn't even check to see if a vehicle was available is very poor customer service resulting in a 4 hour car trip and a tank of gas wasted.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Experience!!!!

    Mark Snell or Sneel ( not sure of the correct spelling)was great. He made sure I was taking care of , he never left my side. Even though it took a...


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    Mark Snell or Sneel ( not sure of the correct spelling)was great. He made sure I was taking care of , he never left my side. Even though it took a little longer than expected, he stayed with me. We talked and laughed he made me feel welcome. He was awesome!!! Thanks Mark!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Like the truck not the Dealer

    Bought a used truck from them. The salesperson was very nice when I spoke to her on the phone and in person. Everything was ok up until I picked u...


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    Bought a used truck from them. The salesperson was very nice when I spoke to her on the phone and in person. Everything was ok up until I picked up the truck. It was delivered with the low fuel light on. Normally dealers wash and wax a vehicle this one was not. When I got home I looked under the truck to put nerf bars on it and discovered that the oil filter had not been changed, it still had mud on it and was very dirty. I have had the truck about 2 weeks now and have not had a call from the dealer to see if there is any problems or how happy I was with the service they provided. When I was younger I worked in new car dealerships and the service here was nothing like what I thought it should have been.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible

    Salesman could not tell me the difference between the S, S Plus, and S Premium models. He could not tell me the model of the car he was selling me...


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    Salesman could not tell me the difference between the S, S Plus, and S Premium models. He could not tell me the model of the car he was selling me and had to look up the stock number. I mentioned to the salesman a college graduate rebate that I had noticed on Toyota's website and asked if I would qualify as I graduated from college in May 2012. I was told that to qualify, I would have had to graduate within 6 months. Once I was at home, and did my research, I learned that to qualify, I would have to graduate within two years.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Good car offering, but NO help with financing.

    They had a used cars that was a fair deal, but they could or would not help me secure financing.


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    They had a used cars that was a fair deal, but they could or would not help me secure financing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Not Bad

    Found the FJ cruiser online and spoke to a sales rep on phone. Worked out a great price over the phone and put a deposit to hold the vehicle. Had ...


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    Found the FJ cruiser online and spoke to a sales rep on phone. Worked out a great price over the phone and put a deposit to hold the vehicle. Had a slight miss communication when I arrived, but the sales manager stepped in and gave some great warranty incentives to keep the sale going. Good dealership to buy from if you don't like to haggle, just tell them your bottom dollar figure and they flat out tell you they will work with you or not. Would def buy from again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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