Astro Ford

Absolutely horrible I came in to have my window motor replaced and the technician recommended I get a battery cleaning service because the battery cable had acid on but the battery tested good. I had my battery replaced a few months prior and the battery service there. I told them that they never cleaned the acid off when they replaced the battery. If it wasn't for the very professional and honest advisor Kimberly looking at my history and seeing I had paid Zach was trying to make me pay again. I vowed not to come back and only did because Kimberly assured to make it right and she did. This place has no morals and the staff walks around smoking and cursing like they're in a bar. Hunter should be a salesman the way he can look you in the face and tell a bald face lie. I bought two vehicles from there but I would never purchase again from them. I am indebted to Kimberly but Astro Ford can't get another cent from me.

Five stars service and kudos to Tito Soto and Chance Johnson for their enthusiastic energy that makes possible you to have an excellent dealership experience and guarantee you will walk out with a great vehicle in no time! I truly appreciate their dedication and support! Lot of fun now in my Chevy Silverado, thanks guys!!!

I would give the dealership less than zero, if I could. POTENTIAL CUSTOMERS PLEASE READ ALL POOR REVIEWS ON THIS DEALERSHIP. I didn’t believe reviews until I experienced same situations. While the GM is observing, the FINANCE MAN WEARS YOU & SALESMAN DOWN, like 5 hours or longer. Alex B. makes verbal deal in between his mandatory meetings, then has customers sign electronically BECAUSE OF COMPUTER PROBLEMS. Customer walks out with new car keys but no paperwork. Customer waiting for TERMS OF PURCHASE, WHICH ARE AGREED UPON VERBALLY, to arrive to inbox email but doesn’t arrive for days. When I reviewed Keesler credit unions PURCHASE TERMS, next day, Alex B. Has changed the terms benefiting his bank account & dealership. My interest rate was increased & length of loan was changed. While electronically signing the broken computer, the customer is signing AN ELECTRONIC CONTRACT AGREEMENT. APRIL 20, 2023 FSBO FORD MAVERICK XLT TRUCK Blue80 miles is for sale. Terrific vehicle but it reminds me of my stupidity. Katrina 228-326-5775 IF I SELL IT IN 90 days, ALEX B. doesn’t get paid his commission.

Highly recommend for buying a used car. Dalton (Blake) Hendon is the one to go to, he's very knowledgable and doesn't try to sell you on something you do not want.

This place has the worst service on the coast. TWICE they have lost the key to my wheel locks. Their Service Manager will not return calls. I went in for a oil change and tire rotation and was told it would take about an hour. Two and a half hours later, all I had was an oil change. They seem obtuse as to why I would be irritated. They will wrench the locks off the wheels and sell me some lug nuts. They want to return my vehicle to me in lesser condition at a cost to ME and lord knows how much time.

No hassle and friendly service. Good experience on buying my new vehicle. Kept me updated on the process

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford

I purchased my new Ford Bronco from Astro Ford with the help Chance! Chance was a great person to deal with and made the process very relaxed and stress free. I never felt pressured and he was very knowledgeable, friendly and eager to help in anyway he could. Without a doubt, it was the best car buying experience I ever had. If you’re in the market and looking for someone to help, ask for Chance at Astro Ford. He was awesome!

Great car Dealership to do business very well inform with everything . From the car sales person to the finance person enjoy the whole experience. Well done.