Mercedes-Benz of Louisville

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
980 lifetime reviews. Includes reviews of Mercedes-Benz of Louisville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 2, 2020

    I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on his... day off just to deliver my van. All throughout the negotiating process Wyndall was great to work with solving issues, and finding creative ways to seal the deal. Mercedes 0% promotion interest loan rate is incredible. So yes five hours drive and passing 6 other dealerships well worth the honesty and great customer service!

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  • 5.0 out of 5
    June 6, 2020

    My experience was top notch! I worked with Bryce, Charles, Miller, and a finance guy. These gentlemen worked under Covid conditions which posed challenges... but all of them made us feel safe , informed , and we had a few laughs. This is my 2nd purchase with this dealership and I will go nowhere else! Also Jimmy in service has helped me with my first vehicle and I'm sure will be there for this one. Thank you Mercedes of Lville The Best!

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  • January 6, 2015

    I bought my last MB from Tafel in 2001 and have had excellent performance out of my SL for many years. My new E350 Cab is a very comfortable and spacious... replacement for a car I thought I would never get rid of because I loved it so much. I can say the sales staff were excellent and made the decision to do business with them very easy.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on the purchase of your new E350! We are so happy to hear that that you bought your last vehicle with us in 2001, and have had excelle...nt performance out of your SL. We thank you for your continued business with us, and are sure you will not be disappointed with your new E- Class. We certainly appreciate you taking the time to leave us your positive feedback and we look forward to working with you again in the future!

  • 1.0 out of 5
    December 16, 2019

    We had talked to the team and we brought our trade in to be evaluated. Two hours later, they could not come up with an acceptable sounding offer, and refused... to return our car keys to us. We had to go home using a different set of keys and have the managing partner send us our keys. We bought a different brand vehicle.

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    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mr. Simms we have no one by your name in our customer database. Is there another name it could be under (a business, spouse, or different first name)?... Our managing partner also has no recollection of the scenario you described where he had to send someone their keys. Are you sure the event you described happened at Mercedes-Benz of Louisville Kentucky? Please contact our General Manager, Miller Warren, at mwarren@mblouisville.com or 502-894-6827. We are very interested in getting to the bottom of this.

  • 5.0 out of 5
    May 13, 2019

    Miller Warren has quite the staff here! Joey Sanders was the best sales guy, Jeff Jackson was an exceptional finance guy, and Bre Miles was a genius with... the delivery process. You must buy here and make sure to ask for Joey!

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  • 5.0 out of 5
    October 28, 2018

    My process Leasing a Mercedes from Tafel motor Corporation was fantastic. The gentleman that helped my wife and I was Lawson.It was without a doubt the... smoothest transition for Car leasing that I have ever experienced.This is without a doubt no exaggeration whatsoever had it not been that I locked all three of my credit scores and had to argue with the credit companies to open them up for them to have the ability to check my credit prior to getting the lease I would???ve been done with the entire process in less than an hour and a half. For me that is completely unheard of. I spent the last lease for four hours in the dealership, completely unacceptable.At Tofel Mercedes this was absolutely not the case they were 100% professional, and to the point, I totally appreciate the no BS approach to acquiring a leasing vehicle. For me there???s nothing worse than being miss led by the sales person only to find out what was promised can???t be done at the end. This never happened one time with Lawson, quite an exceptional sales man. In addition to that all the employees of the corporation were wonderful, helping my wife understand how to work the equipment on the new vehicle explaining the options that she had it was quite remarkable. I am extremely grateful for their professionalism and I will definitely be using them again in the future.

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  • 5.0 out of 5
    July 25, 2017

    This dealership was great, especially our sales representative Lisa Hines. She went way beyond the call of duty to make sure we understood each step of... the buying process; answered all of our questions; and just made the grueling process of buying a car so much better. Wonderful Staff ... Wonderful Car. We're happy!

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  • 5.0 out of 5
    June 14, 2017

    Great EXPERIENCE! Saw my 2014 s550 on the mb web site called the Tafel dealership, and got Brandon Strong. Everything was up front. Car was all that then... and some. Drove in from NC with our trade in an e350 coupe. Jarress Turner the sales manager was extremely helpful. Dana Banks was a great help too. I would highly recommended this dealership great follow thru. They even sent me some great MB shaped cookies... Try them give them a fair shot.... You won't go wrong.

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  • 5.0 out of 5
    March 28, 2017

    We're very happy with our new car, and really appreciate your help to us, buying it.The experience exceeded our expectations. We would like to thank Brad... Blackburn specially, for his dedication, advice, and cordiality. Elizabeth & Alexi

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  • 5.0 out of 5
    February 27, 2017

    Everything went smooth and my sales person, Brad Blackburn, was excellent. My family has used Tafel for years. I highly recommend them to friends and... family.

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