Reviews
Service
Was very pleased with the service , quality and staff that performed interaction with me and my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tony, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Quick Lane
The 2 gentleman you have working at the service desk were 2 of the best I ever had the pleasure of waiting on me since I purchased my 1st vehicle from Bill Collins in 1998
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melinda, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Service
Service was completed as was stated by Daniel in the time he estimated. The repairs fixed the problem and I had service completed at same time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us, & that Daniel met your needs entirely during the service visit! Thank you for choosing us as your preferred automotive dealer!
Reputation
I've always had nothing but great service and repairs prior to this last visit. The tech who serviced my vehicle didn't do several items on the overall checklist. Took my car in for several recalls, oil change and found out after I left that one wasn't even performed. I had paid and was ready to leave and found out, by accident, they had to jump start my vehicle. I had asked them to check my battery which they didn't do. If I had left I would have been stranded. So I had to wait for them to install it and pay again. Last thing, no oil change sticker was put on my windshield. Took over an hour to finally get my car ready to drive away safely. Certainly hope they improve their overall performance in the future. Their reputation as a top notch facility rated #1 is in question.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Julie, thank you for taking the time to leave us your feedback as it is important to us. We are sorry to hear that you are not pleased with your visit with us. We would like to get some details on your visit to better understand some claims you are making in regard to our service technician & their line of work. Please email us in detail at customerservice@billcollinsford.com. We look forward to hearing from you!
Recalls
Made appt for 7:00 Monday morning for 2 recalls and an electrical problem with seats. First thing I heard was well try to call you Wednesday? I thought with an appt the vehicle would be looked at around the time it was scheduled. Got call at 3:00 Tues. I called back 2 times before 3:30 and again at 4:00. No answer, at all. Tried calling several times next morning and still no answer from rep or service dept at all. Went to dealer at 1:00 and he said they just started looking at electrical . By then I need car back so I said don?t do anything I need my vehicle. So, 3 days to get 2 recalls looked at.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us your feedback, as it is important to us. Our appointment scheduling tool is used to show the time that the service advisor will be scheduled to look at your vehicle, this does not pertain to a customer service time & does not equate to a quick turnaround. We use a third party to provide the scheduling software, and we are working closely with them to help navigate the confusion in drop off time vs. scheduled diagnostics time. We appreciate your feedback & your patience with us. If you need to speak to our service manager directly, he can be reached at 502-371-3225. Thank you & have a wonderful day.
2015 Explorer 65,000 mile service and recall
Service writer was courteous and helpful. Service was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Bill Collins is the best!
Whenever I need service or repair for my lincoln, I go to Bill Collins, where service is good. They always do a great job of taking care of my needs. They also work in a timely fashion to get you in and out. The #1place I trust when it comes to my car! If you own a Ford or Lincoln, go to Bill Collins.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Genile, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Happy Customers
Always keep you up-to-date on the progress of your vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Service Review
I was happy with my experience. I know the service center has been extremely busy and overall, I had no issues with my service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Emily, thank you for taking the time to leave us your feedback & a kind rating! We are happy to hear that you found our staff both friendly & helpful during your experience with us. We appreciate your patience with us during busy season. We hope to see you again!
Terrible customer service
Tried calling to have my car serviced for a recall only to be intrupted by the service guy tell me they don't do the service b4 I could finish telling my issue. Great customer service. I'm willing 2 go 2 a chevy
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us your feedback, as it is important to us. We would love to get your name & some details on your experience with us, including who you spoke with in our service center. We apologize for any dissatisfaction or miscommunication, and would love to hear from you. Please email us at customerservice@billcollinsford.com. We look forward to hearing from you.